Customer Service Workforce Specialist II
Customer care representative job in Pittston, PA
Our Opportunity
Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This role is here at our Louisville, KY site and this individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members.
Are you read to lead the pack? Our team looks forward to speaking with you!
Why you'll love working here:
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team :
Climate-controlled environment
Employee 20% Discount Program at Chewy for all your pet needs
Team building events and company-sponsored luncheons
Career growth and promotion opportunities
Insurance eligibility on the 1st of the Month
What You'll Do:
Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives
demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of efficient schedules and real-time and intraday management to support a multi-department contact center operations
Supervise queues & schedule staffing, plan seating capacity for shifts, communicate overtime and time off needs
Manage, track and report on operational performance & business metrics
Partner with Pharmacy Operations teams to achieve service level goals and business objectives for a multi-site operation
Maintain constant communication with Pharmacy Operations teams to coordinate needed staffing adjustments based on current and forecasted results
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation
Generate and evaluate staffing schedules and ensures data updates into scheduling system
Compares results to forecast and find opportunities for improvement
Provide periodic (Daily/Weekly/Monthly) performance reports to leadership
Other duties as assigned
What You'll Need:
Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or scheduling) in a multi-department and/or multi-site contact center environment required
Proven proficiency working with and manipulating data, crafting reports, visualizations and presentations from scratch
Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred
Understanding of overall operational activities including phone, email, chat, back office work item processing, and social media support
Must have an excellent understanding of Excel and other Windows based programs (Word, PowerPoint, etc.), with the capacity to prioritize/analyze data in a structured manner.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************.
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Auto-ApplyCustomer Service Representative - Collision of Bridgewater
Customer care representative job in Bridgewater, PA
Full-time Description
We have an immediate opening for an energetic, enthusiastic and highly motivated administrative professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Collision of Bridgewater, you'll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!
Qualifications:
Excellent listening/communication skills, outgoing and positive personality
Punctual nature and ability to handle schedule flexibility and dynamic work environment
Professional appearance
Valid driver's license and clean driving record
Responsibilities:
Answer phones, greet and receive prospects and customers
Create repair orders for vehicles scheduled in for repairs
Create purchase orders for sublet vendors
Schedule estimate and repair appointments with customers
Confirm estimate and repair appointments with customers
Coordinate towing for customers vehicle
Accounts Receivable
Collect payments for repairs
Work cooperatively with internal departments and insurance companies
Communicate with callers and visitors in a professional, friendly, and efficient manner
Type memos, correspondence, reports, and other documents
What we offer:
Hourly pay
Full Time
PTO and holidays
401(K) retirement plan with company matching
The top insurance program in the industry including medical, dental, prescription and vision
Advancement within the Ciocca Automotive Family
Employee discounts: purchases, repair, service, wash
At Ciocca Collision of Bridgewater, our team members enjoy a supportive and collaborative work environment. Don't miss out on this exciting opportunity to grow your career! Apply now!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Experience Coordinator
Customer care representative job in Shavertown, PA
Job Description
Join Our Team as a Customer Experience Coordinator!
John Cipollone Inc., a family-owned heating, AC, and fuel oil business, is seeking a dynamic and organized individual to join our team as a Customer Experience & Residential Installation Coordinator. This is not just a job, but a career opportunity where you can thrive in a supportive, small company environment that genuinely values its employees.
Why John Cipollone Inc.?
Pro-Employee Approach: We believe in celebrating our team's successes with catered events, sporting events, and other team-building activities.
Comprehensive Benefits: Enjoy exceptional medical coverage with 75% coverage for you and your family, including vision. Dental coverage is available as an add-on.
Paid Time Off: Benefit from 7 paid holidays, plus 2-3 bonus days off and 2 weeks of paid vacation.
Career Growth: We focus heavily on career progression, ensuring you can have a long, stable future with us.
Competitive Compensation
Paid Training & Year-Round Work
Spiffs, Rewards, & Employee Contests
401K Retirement Benefits: The company contributes to your 401K without requiring any employee contributions!
Pay Range: $22.00/hr to $27.00/hr depending on experience
Hours: Monday through Friday, 7:30 am to 4:00 pm, with a 30-minute lunch break
Key Responsibilities:
Business Owner Support: Assist with various tasks to ensure smooth operations.
Installation Department Support: Manage daily scheduling, equipment registration, and preparation of promotional material.
Sales Staff Support: Perform general clerical tasks, including preparing letters, bids, contracts, and word processing.
Customer Assistance: Handle questions, billing, and appointment setting with professionalism and efficiency.
Team Coordination: Facilitate communication between installers, field supervisors, customers, vendors, and the office.
Qualifications:
High school diploma or equivalent
Experience in modern business office clerical roles, including mail distribution
Ability to type 40+ WPM and proficiency in Microsoft Office, especially Excel and Adobe
Proficiency with office equipment such as word processors, computers, copiers, fax machines, and more
Excellent interpersonal and verbal communication skills, both on the phone and in person
Strong proofreading, spelling, grammar, arithmetic, and business writing skills
Ability to learn new software quickly and adapt to daily changes
Capacity to handle multiple tasks efficiently and work under pressure
Join our team and be part of a company that truly values your contributions and invests in your professional growth. Apply today and start your rewarding career with John Cipollone Inc.!
IRA Customer Service Specialist
Customer care representative job in Dreher, PA
The IRA Customer Service Specialist position is accountable for delivering exceptional customer service that exceeds IRA Owner expectations in all contact interactions. This position requires an advanced level of Traditional and Roth IRA knowledge and is primarily responsible for providing front-line call center and operational process support to IRA Owners. The IRA Customer Service Specialist processes applications, verifies documentation, processes distribution requests, rollovers from 401k plans, pulls fees, and replies to IRA owner inquiries.
Section 2: Job Functions, Essential Duties and Responsibilities
* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
* Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
* Provide technical and operational assistance to IRA Owners
* Assist all IRA Owners with back-office functions
* Interact directly with IRA Owners, answering questions and offer guidance regarding IRA accounts as well as the regulations surrounding them
* Process IRA Service Agreements
* Data input and verification of all customer information pertaining to the initial application
* Process distribution requests correctly and within the service levels defined within partner agreements and operational goals
* Scan all data into the optical imaging system
* Perform a variety of tasks related to opening, maintaining and closing out IRA accounts
* Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions
* Recommend and implement continuous improvements to back office processes identified through daily interaction with customers and internal operations teams
* Perform other duties and special projects as assigned
* Assist with other tasks and projects as assigned
Supervision
* N/A
Section 3: Experience, Skills, Knowledge Requirements
* Communication Skills - Communicates regularly with both peers and colleagues in other business units. Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks.
* Technical Knowledge - Minimal ERISA knowledge or job specific technical knowledge required. Demonstrates proficiency of assigned tasks underpinning operational function.
* Problem Solving- Effectively solves problems with direction utilizing resources/procedures for a specific process, with a defined resolution.
* Detail Oriented Vs. Big Picture- Generally focuses and considers details on specific tasks while aware of the identified implications to the entire process associated with the task.
* Conflict Resolution - Addresses conflicts within team (direct circle of influence) related to tasks/processes for which they have direct ownership.
* Training/Mentoring - Is generally trained/mentored and has the ability to train a fellow associate on specific tasks.
* Risk Taking/Decision Making - Makes decisions on a participant or plan level transaction based on precedent (assistance may be required).
* Planning/Organizing - Generally plans 1-2 days in advance in order to meet specific tasks as defined. Generally planning for self only and vacation back-up as needed. Organized so that specific items can consistently be retrieved quickly.
* Time Management/Prioritization - Works most efficiently with a pre-defined schedule or set of existing priorities, but able to be effectively flexible if a situation calls for it. Needs assistance dealing with conflicting priorities. Capable of managing individual tasks
* Work Style - Works well independently on specific tasks. Requires some direction in more complicated or out of the box tasks. Able to develop and maintain rapport with others, demonstrates inclusiveness and respect for others.
* Initiative/Work Ethic - Completes daily work as assigned. Will seek out opportunities to assist peers with daily volumes. Independently identify areas of processing that could be improved and acted upon. Will take on additional departmental responsibilities when assigned.
* Bachelor's degree in business is preferred or industry related work experience to commensurate to the position
* Knowledge of financial services industry and IRA products
* Proficiency with PC's including Microsoft Office software applications
* Certified IRA Services Professional (CISP) a plus
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Customer Service Representative
Customer care representative job in Pittston, PA
Full-time Description
Job Description -Customer Service Representative
Reports to: Rental Manager
Primary Purpose:
To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.
Essential Functions:
Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
Writes contracts , process reservations, and assigns equipment
Quotes rental rates during the phone conversation (one call resolution).
Product expert and consultant to the customers
Handles small equipment sales for walk-in customers.
Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
Establish and maintain a professional relationship with all customers(External and Internal)
Accountable for managing the equipment rental guidelines and policies.
The ability and internal desire to learn and pursue self-improvement
Support and act as liaison to the outside sales force.
The ability to work independently in a fast-paced environment.
Performs other duties as assigned.
Skills:
Exceptional phone skills, customer service skills and common sense.
The ability to calculate figures; such as discounts, interest, and percentages.
Excel in a fast paced, highly urgent environment
Ability to think on your feet, and natural inclination to go the extra mile to help the customer
The ability to close the sale.
Accumatica or other ERP system knowledge a plus
Experience/Education:
High School Diploma or equivalent.
2 - 5 years' experience as a rental coordinator or counter person preferably in the equipment rental industry.
Highly competent computer and keyboarding skills (Microsoft Office)
The desire to learn new equipment and do on-line learning.
Strong verbal communication skills.
Prior experience of working with a variety of construction equipment a plus.
Verifiable references and a work history
Physical Demands:
While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
Salary Description $20.00 - $22.00 per hour
Customer Service Representative
Customer care representative job in Scranton, PA
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
************************************************************************************************************************************
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Customer Service Representative - Scranton, PA
Customer care representative job in Scranton, PA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Rep(09611) - 1235 Pocono Blvd, Mt Pocono PA
Customer care representative job in Mount Pocono, PA
Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative - State Farm Agent Team Member
Customer care representative job in Wilkes-Barre, PA
Job DescriptionBenefits:
Hourly Plus Commission
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jennifer West - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - State Farm Agent Team Member
Customer care representative job in Hawley, PA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mike Peterson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Currently licensed applicants preferred (Property/Casualty and Life/Health).
Customer Service Representative - Full Time
Customer care representative job in West Hazleton, PA
Bradley Caldwell Inc, is located in the Valmont Industrial Park, Hazleton, PA
As a Customer Support Representative, you will handle a variety of inbound telephone calls and emails. You will process orders, make follow up calls to customers and provide assistance to our external sales force.
This is a full-time, entry-level position.
Hours are: Monday to Friday, 8:30 a.m. - 5:00 p.m, On-Site.
THE IDEAL CANDIDATE WILL:
Prioritize the customer experience
Manage multiple responsibilities with a high degree of professionalism
Build positive relationships with our customers and sales force
Be able to problem solve, work independently, and support other team members.
RESPONSIBILITIES
Inbound & Outbound Telephone Calls & Emails
Accurate and Efficient Customer Order Entry
Customer and Sales Force Assistance
REQUIREMENTS
Written and verbal communication is required
Proficient in Excel, Word and Outlook
Proficient English language skills required
Excellent Telephone Etiquette
Ability to Multitask
BCI requires a post- offer background check, physical and drug screen and employment is contingent upon satisfactory results.
Customer Service Representative
Customer care representative job in Hazleton, PA
As a Customer Service Representative at our Truck Stop, you will be the face of the company and ensure that every customer has a positive experience. You will assist truck drivers and other travelers with their needs, from fueling to providing information about available services and amenities. You must be attentive, friendly, and efficient, ensuring all tasks are completed while maintaining a high level of customer satisfaction.
Key Responsibilities:
Customer Service:
Greet customers and offer assistance with fueling, purchasing goods, or any other needs.
Handle customer inquiries and provide solutions to their problems promptly and professionally.
Offer recommendations on services, food, beverages, and amenities available at the truck stop.
Process customer transactions, including cash, credit, and debit payments at the fuel pumps or retail areas.
Assist with vehicle and driver needs, including directions, amenities (showers, restrooms), and other relevant services.
Store Operations:
Ensure the store area is clean, stocked, and well-organized.
Monitor fuel inventory and report any discrepancies or issues to management.
Assist in stocking shelves, replenishing products, and maintaining proper product placement in the retail area.
Maintain cleanliness and safety standards in the store, fueling areas, and restrooms.
Problem Resolution:
Address customer complaints or concerns, providing solutions or escalating issues to management when needed.
Manage stressful situations with professionalism, ensuring the customer's needs are met.
Team Collaboration:
Work closely with other team members to ensure smooth operations and customer satisfaction.
Assist with opening and closing duties when required.
Safety and Compliance:
Adhere to safety policies, including those related to fueling operations and hazardous materials.
Follow company procedures for handling cash, credit cards, and other transactions.
Benefits
Health Care Plan (Medical, Dental & Vision)
Family Leave (Maternity, Paternity)
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Customer care representative job in Hazleton, PA
Job DescriptionBenefits:
401(k) matching
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
ROLE DESCRIPTION: As a customer service representative with Pete Keselicka State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Services Representatives
Customer care representative job in Hazle, PA
KELLY Services
About Kelly Services As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
Job Description
As a Customer Care Agent, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
To be successful in our client culture and in this role you will need to be a motivated self-starter, capable of operating with minimal day-to-day direction yet maintaining a high degree of pro-activity and communication to clients and team members. They must also be proficient with Microsoft Office and general computer skills. They must be able to work in fast-paced environment and have a willingness to assume responsibility to achieve personal initiatives.
If you would like to be considered sooner, please submit a resume today for consideration to or call (570) 574-2116.
Qualifications
Kelly Services is currently looking for Customer Services Representatives for the following shifts in the Hazleton, PA area:
Full-time
Hours of Operation 6:00 am to 10:00 pm (Various Schedules)
$10.75 to $11.50 (step increases)
Casual Work and environment
Paid Training
One Year of Experience is preferred.
Required Education and Experience
Basic Computer Skills
Good Grammar and Spelling required
High School Diploma/GED
Clear Communication for telephone work
Additional Information
Benefits: From Kelly Services
Holiday and Service Bonus Pay to qualified employees
Medical Benefits available through third party vendor, if qualified
Qualified employees can participate in Prescription plan-offering free or discounted prescriptions
Weekly Pay
Direct Deposit or Payroll Card available
Perks Program: As a Kelly Employee get discounts on cell phones, accessories, loans and restaurants to name a few.
Customer Service Rep -Spring Dance Hot Tub
Customer care representative job in Madison, PA
DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY Spring Dance Hot Tubs is committed to excellence and integrity with over 25 years of experience in the hot tub industry. We became a part of Leslie's family in June 2022. At Spring Dance Hot Tubs, we're proud to be the oldest exclusive hot tub dealer in the Philadelphia, PA region. We are known for selling hot tubs, swim spas, saunas, and backyard accessories. We have sold Hot Spring, Caldera, and Freeflow hot tubs, the highest quality spas available on the market. Our Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
Job Overview
Spring Dance Hot Tubs is looking for a friendly and detail-oriented Customer Service Representative to join our team! In this role, you'll be the first point of contact for our customers, helping them with everything from scheduling service appointments to processing orders and answering product questions.
Responsibilities:
* Greet and assist customers in person, over the phone, and via email with professionalism and care.
* Schedule service appointments and coordinate with our service team to ensure smooth follow-through.
* Process orders, payments, and warranty claims accurately and efficiently.
* Provide product information and troubleshooting support to help customers get the most out of their hot tubs.
* Maintain accurate records in our CRM and POS systems.
* Handle customer concerns with empathy, ensuring issues are resolved quickly and effectively.
* Support day-to-day office operations and assist with administrative tasks as needed.
Pay: $20.24 - $22.00
Qualifications:
* High school diploma or equivalent required; associate degree preferred.
* Previous experience in customer service or administrative support.
* Strong communication, organization, and problem-solving skills.
* Comfortable multitasking in a fast-paced environment while maintaining a positive attitude.
* Proficient with Microsoft Office and CRM software.
* A team player who genuinely enjoys helping others.
We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.
Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
#HTHiring
Winner's Circle - Customer Service
Customer care representative job in Lehigh, PA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $13 - $14 per hour
Salary Range:
13
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCUSTOMER SERVICE REPRESENTATIVE, FULL TIME , ON-SITE DAYSHIFT
Customer care representative job in Hazleton, PA
Job Description
Bradley Caldwell Inc, is located in the Valmont Industrial Park, Hazleton, PA
As a Customer Support Representative, you will handle a variety of inbound telephone calls and emails. You will process orders, make follow up calls to customers and provide assistance to our external sales force.
This is a full-time, entry-level position.
Hours are: Monday to Friday, 8:30 a.m. - 5:00 p.m, On-Site.
THE IDEAL CANDIDATE WILL:
Prioritize the customer experience
Manage multiple responsibilities with a high degree of professionalism
Build positive relationships with our customers and sales force
Be able to problem solve, work independently, and support other team members.
RESPONSIBILITIES
Inbound & Outbound Telephone Calls & Emails
Accurate and Efficient Customer Order Entry
Customer and Sales Force Assistance
REQUIREMENTS
Written and verbal communication is required
Proficient in Excel, Word and Outlook
Proficient English language skills required
Excellent Telephone Etiquette
Ability to Multitask
BCI requires a post- offer background check, physical and drug screen and employment is contingent upon satisfactory results.
Customer Service Rep(04855) - 250 Grandview Ave Unit 3
Customer care representative job in Honesdale, PA
Job Description
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
DISCLOSURE OF INTENT TO OBTAIN CONSUMER REPORTS OR INVESTIGATIVE CONSUMER REPORTS
For employment purposes, NEPA Pizza, Inc. and PSI Pizza, Inc. (collectively referred to as “the Company”) may obtain consumer reports on you as an applicant or from time to time during employment. “Consumer reports” are reports from consumer reporting agencies and may include driving records, criminal records, etc.
For such employment purposes, the Company may also obtain investigative consumer reports. Some reference checks by a consumer reporting agency fall into this category. An “investigative consumer report” is a consumer report in which information as to character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, associates, acquaintances, or others. You have a right to request disclosure of the nature and scope of an investigation and to request a written summary of consumer rights.
Customer Service Representative - State Farm Agent Team Member
Customer care representative job in Pocono, PA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative
Customer care representative job in Stroudsburg, PA
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
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Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)