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Customer care representative jobs in Southaven, MS

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  • Customer Care Representative 2

    JSG (Johnson Service Group, Inc.

    Customer care representative job in Southaven, MS

    Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative fill a contract assignment in Hattiesburg,Mississippi. Job Title: Customer Care Representative Work Location: Hattiesburg, MS 39401 Overview Provides world class customer service to customers that chooses to pay their bill at our Meridian, Hattiesburg and Gulfport payment offices. Customer interactions/transactions are face-to-face and drive-thru. This is an office setting (similar to what you'd see at a bank). There's standing and sitting. Successful candidate must be personable with positive energy, positive attitude and pleasant smile. Other qualities and skills: team player, types well, speaks well, polite tone of voice, smiles, professional dress, well groomed, confident, shows initiative, outgoing, computer literate, cash handling (count money well), responsible, mature, manages time well, coachable, respectful of management, takes correction well, kind, compassionate, understands confidentiality, adheres to policy and procedures, good transportation and can pass a background check. Requirements: Required requirements to do the job are as follow: Attend 8 weeks of training in Gulfport (Mon - Fri), Computer literate, Typing, Cash handling (can count money), and comfortable speaking face-to-face with customers, maintains customer's confidentiality. Work schedule: Monday - Friday 8:00- 5:00 CST (At the manager's discretion) This position will be In-Person This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary. JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650
    $23k-29k yearly est. 2d ago
  • Sales and Service Representative

    Heritage-Crystal Clean LLC 4.5company rating

    Customer care representative job in Memphis, TN

    Join the Crystal Clean Team as a Route Sales & Service Representative! Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Route Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement. Why Crystal Clean? At Crystal Clean, we pride ourselves on being more than justa company-we're a community. By joining us, you'll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future. What You'll Do: Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers. Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment. Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time. Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities. Achieve Goals: Meet sales quotas and contribute to overall revenue growth. What We're Looking For: Strong Communicator: Excellent communication skills with a keen attention to detail. Customer-Focused: Ability to engage effectively with customers and colleagues. Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear. Experienced: Route sales experience is a plus, but not required. Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications. Physical Requirements: Lift materials weighing up to 80lbs regularly. Handle and maneuver drums of waste/product, sometimes exceeding 400lbs. Administrative duties as assigned. Complete a pre-employment physical and drug screening. Work Environment: Diverse work settings with varying noise levels. Frequent physical activity including bending, lifting, and climbing. Why You'll Love Working Here: Competitive Salary: Attractive compensation package with performance incentives. Comprehensive Benefits: Health, dental, vision, and more. Career Growth: Opportunities for professional development and career advancement. Inclusive Culture: We value diversity and strive to reflect the communities we serve. Apply Today! If you're ready to make a meaningful impact with a leader in environmental services, apply now to become a Route Sales & Service Representative at Crystal Clean. Together, we'll drive innovation, deliver exceptional service, and create a cleaner, safer world. Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve. The average annual earning potential for this position is $50,000 - $75,000, and includes benefits such as the following: Health, Dental and Vision insurance Wellness Program Flexible Spending Accounts Life Insurance Long-Term Disability Employee Assistance Program Tuition Reimbursement The compensation for this role is comprised of a weekly base salary plus uncapped commission. Actual total earnings will vary based on performance and location and may fall outside of the range shown.
    $50k-75k yearly 4d ago
  • Customer Service Representative (Part-Time)

    Dayton Freight 4.6company rating

    Customer care representative job in Memphis, TN

    This is a Part Time position, working Monday - Friday, 3 PM - 8/9 PM. Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. * Assist the Service Center Manager * Take and deliver messages for the Service Center Manager and Account Managers * Provide assistance to Drivers * Prepare bills of lading and delivery receipts * Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: * Payroll * Data entry * Freight reports * Driver collect reports * Billing and filling Qualifications * Skillful in Microsoft Office Programs * Excellent keyboarding skills * Has worked in a fast paced environment and has excellent attention to detail * Experience with handling a high volume of phone calls * Exceptional communication and customer service skills Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities
    $32k-38k yearly est. Auto-Apply 7d ago
  • Customer Service Coordinator- Desoto GME

    Baptist Anderson and Meridian

    Customer care representative job in Southaven, MS

    Purpose of Position and Scope of Responsibility Principal Accountabilities/Responsibilities Minimum Qualifications Minimum Education Minimum Experience Minimum Licensure, Registration, Certification Desired Qualifications Desired Education Desired Experience Desired Licensure, Registration, Certification
    $20k-27k yearly est. Auto-Apply 60d+ ago
  • Coordinator-Customer Service

    Baptist 3.9company rating

    Customer care representative job in Southaven, MS

    Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Requirements, Preferences and Experience Education Preferred: Collegiate or medical trade completion. Associates Degree Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Experience Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology. Special Skills Preferred: Proficient with 10-key. Minimum: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
    $24k-28k yearly est. Auto-Apply 60d+ ago
  • Call Center Agent

    Gould's Salons 3.6company rating

    Customer care representative job in Memphis, TN

    Job Description We are looking for a friendly and organized individual to join our team as a Call Center Agent. In this role, you will be responsible for handling incoming calls, assisting clients with inquiries, and booking appointments. You will provide excellent customer service by ensuring clients' needs are met efficiently and professionally while maintaining a smooth scheduling process. This position is essential to ensuring our clients receive top-notch service and a seamless experience when booking their salon and spa appointments. Responsibilities Answer inbound calls and respond to client inquiries in a professional and courteous manner. Schedule, reschedule, and confirm client appointments for various salon and spa services. Provide information about services, pricing, promotions, and availability. Update and maintain appointment records in the scheduling system. Ensure a positive client experience by addressing any concerns or issues. Collaborate with team members to ensure a smooth flow of operations. Manage client preferences and special requests, ensuring satisfaction. Qualifications Available to work any shifts with no restrictions, specifically Saturdays and Sundays; Friendly, professional, and customer-oriented attitude. Excellent communication and phone etiquette. Consistent attendance with excellent work ethic Strong organizational skills and attention to detail. Excellent communication and interpersonal skills Strong computer, keyboard, and mathematic skills Previous experience in customer service or appointment scheduling is a plus. Why Gould's Fun and professional atmosphere Generous discounts on salon services Generous discounts on premium products Room to advance or grow professionally Friendly and positive co-workers
    $24k-30k yearly est. 2d ago
  • Import Pricing and Customer Service Coordinator

    Mallory Alexander International Logistics 4.6company rating

    Customer care representative job in Memphis, TN

    Mallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our team! Duties and Responsibilities: Interface with existing and potential customers to deliver inbound ocean (FCL and LCL), air import, and truck freight rate estimates upon request. Use available systems, database subscriptions, carrier service guides & information, email communications and internet research to develop the most efficient route and pricing for the requested service. Negotiate rates with carriers to ensure coverage of new and existing business. Deliver rate estimates to the customer via a system generated quote, timely and accurately. Assist with onboarding of new customers into system by collecting information to develop international booking SOP's, including special routing and bill of lading instructions Coordinate international bookings between shippers and consignees on behalf of our customers, ensuring compliance with SOPs and quotations. Daily communication with our overseas offices and logistics partners. Research pricing and transportation document discrepancies and reporting findings. Work closely with department managers and sales personnel, including playing a key role in RFQ/RFP responses. Oversee billing accuracy and ensure client-specific rate structures are correctly applied. Minimum Qualifications: Bachelor's Degree in Business or Logistics preferred, but not required Minimum 3-5 years' experience in international import logistics, including ocean and air freight required. Strong communication skills required, including the ability to quickly respond to requests for assistance or information. Excellent organizational and communication skills with attention to detail. Ability to organize and prioritize workload; ability to meet deadlines. Must have demonstrated critical thinking skills and be process oriented. Proficiency in Microsoft Office applications and logistics management systems (CargoWise experience a plus). Why Mallory Alexander? Mallory Alexander International Logistics is a leading full-service logistics provider established in 1925. With over 13 different facilities in the U.S. and 2 in China, Mallory Alexander supports manufacturers, retailers and other suppliers in the storage and shipment of their valuable cargo, and we do it with confidence-on time, with care, everywhere. We proudly offer competitive compensation, robust benefits and a family environment, an environment where our dedicated employees are able make an impact on our customers' experience. If you are based in California, we encourage you to read this important information for California residents linked here.
    $22k-30k yearly est. Auto-Apply 18d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer care representative job in Memphis, TN

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
    $26k-32k yearly est. 32d ago
  • Customer Relations Specialist

    Gossett Motor Cars 3.9company rating

    Customer care representative job in Memphis, TN

    GOSSETT MOTOR CARS One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a professional individual to become part of the automotive industry. We are searching for an individual with a positive attitude. We will provide the tools to succeed in a fast-paced workforce and additional opportunities. JOB SUMMARY We are currently seeking a Customer Relations Specialist to join our team. We have one of the BEST COMPENSATION PLANS IN THE MARKET WITH A HOURLY RATE AND VERY AGGRESSIVE COMMISSION STRUCTURE. This position will be handling calls and leads for 13 new car franchises. Responsibilities Answer incoming sales calls Schedule appointments Communicate with callers in a professional, friendly, and efficient manner Provide basic information to callers who have general inquiries Respond to all sales leads on time Handle customers with integrity and poise and refer incoming calls to the appropriate individual for further assistance Become an automotive product expert Qualifications Excellent communication and organizational skills Experience using Microsoft Office suite Ability to work effectively with customers and employees while handling multiple tasks simultaneously Gossett Motor Cars Benefits: Team-oriented environment Advancement opportunities Affordable Medical Plan Paid vacation (3 weeks) Employee car purchase program On-site mobile health clinic
    $30k-47k yearly est. Auto-Apply 60d+ ago
  • Customer Service Coordinator Full Time

    American Air 4.1company rating

    Customer care representative job in Memphis, TN

    American Airlines is seeking Full Time Customer Service Coordinator at the Memphis International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request. This job will continue to be posted until at least 05-13-25. If interested please apply prior to this date. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.07 per hour. What you'll do Promotes and sells air travel to the traveling public or freight forwarders Provides assistance with passenger check-in and cargo acceptance Interprets government rules and requirements for domestic and international travel or cargo shipments Meets and dispatches aircraft within established times Provides assistance to distressed passengers and customers Protects company property and revenue Provides for safe travel Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks Uses organizational skills to perform multiple tasks within a limited time period Is self-motivated and requires minimal supervision Responds and assists during security and emergency situations Follows internal/external policies and procedures May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers Responsible for the overall performance within work area and may be required to lead and direct the work of other employees May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions All you'll need for success Minimum Qualifications- Education & Prior Job Experience High school diploma or GED Read, write, fluently speak and understand the English language Bilingual language skills required in some locations Applicable valid driver's license as required by local authorities Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Ability to work irregular and/or extended hours, including weekends and holidays Must report to work on a regular and timely basis What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. *Travel to the interview and any subsequent relocation expenses are the responsibilty of the candidate.
    $22.1 hourly 13d ago
  • Customer Sales and Service Representative

    DTS Fluid Power 3.6company rating

    Customer care representative job in Memphis, TN

    We are the world's largest Fluid Power Distributor and we are looking to hire a Customer Sales & Service Representative to add to our team! Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. As a member of the Applied Fluid Power Network, you will help customers get the parts they need, interacting extensively with them to clarify their needs, research and recommend parts, provide quotes, and take orders. You will provide sales support and service to original equipment manufacturers (OEMs), industrial companies, engineering firms, heavy equipment customers, etc. where fluid power is utilized. While the majority of your interactions will take place over the phone, this is not a call center environment, but rather a service and parts center. Why join us? There is a reason we have been named a Best Workplace multiple times. For all that you bring to your work, you'll receive the rewards and resources you need to feel fulfilled both professionally and personally. So, in addition to competitive pay and all the benefits you'd expect from an industry leader (401K, insurance, time off, etc.) we also provide: A LASTING CAREER - Career path for this role is moving up to a sales or management career. Professional development and training Great work/life balance What you'll do: This isn't a typical call center role. Our guiding principle of taking care of the customer allows you to do far more than just field complaints. You will act as an inside sales partner and provide our customers with assistance to a wide variety of questions and problems and will build ongoing business relationships with our customers. You will also occasionally do some hands-on work that will require mechanical aptitude - (don't worry, as long as you don't feel overwhelmed at assembling furniture, that's enough of an aptitude for us to teach you.) Requirements: 6 months + of customer service, call center or inside sales experience High school diploma or equivalent Excellent interpersonal and communication abilities Solid organizational skills, including the ability to manage multiple competing priorities Apply now for our industrial customer service rep role and watch your ideas and input drive what's next for our business. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
    $35k-48k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Advertising Checking Bureau 3.8company rating

    Customer care representative job in Memphis, TN

    Job Description The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.
    $26k-34k yearly est. 2d ago
  • Licensed Insurance Customer Service

    Kacky Kortenber-State Farm Agency

    Customer care representative job in Memphis, TN

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Memphis, TN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base Salary Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $28k-40k yearly est. 12d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer care representative job in Memphis, TN

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $26k-32k yearly est. 3d ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Customer care representative job in Memphis, TN

    We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Memphis area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)
    $31k-43k yearly est. 60d+ ago
  • Customer Sales and Service Representative

    Charles Skipper-Farmers Insurance Agency

    Customer care representative job in Memphis, TN

    Job Description A Farmers Insurance Customer Sales and Service Representative provides customer support by answering inquiries, resolving issues, and managing accounts, while also generating sales by providing quotes, cross-selling products, and asking for referrals. Key responsibilities include handling a variety of customer interactions via phone and email, documenting records, maintaining product knowledge, and meeting sales goals. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Responsibilities Meet new business production goals and objectives as established. Develop insurance quotes, make sales presentations, and close sales. Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc. Process customer policy change requests. Secure all Trailing Documents from customers. Complete Evidence of Insurance requests. Develop new Financial Services opportunities. Take premium payments from customers. Thoroughly understand and follow all underwriting, rating and compliance requirements. Maintain knowledge of new products and services. Prospecting and generating new business through leads & referral sources. Provide exceptional customer service and support. Develop and maintain client relationships. Requirements Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Exceptional Business Writing and Editing Skills. Problem-Solving Capabilities. Works well with other employees and is a team player with a positive attitude. A Property & Casualty insurance license is required. A Life & Health Insurance license is required. Strong work ethic and leadership skills.
    $31k-43k yearly est. 29d ago
  • Customer Service Rep(05955) - 8046 Hwy. 51 North

    Domino's Franchise

    Customer care representative job in Southaven, MS

    Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional InformationPHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $23k-31k yearly est. 53d ago
  • Customer Service Representative - State Farm Agent Team Member

    Will Patton-State Farm Agent

    Customer care representative job in Southaven, MS

    Job DescriptionBenefits: Licensing paid by agency 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: I opened my agency in February 2018, and since then weve built a strong team of six dedicated professionals who share a commitment to excellence. We offer a comprehensive benefits package that includes a 401(k), a health insurance subsidy, and paid time off to support a healthy work-life balance. I earned my bachelors degree in Business from Mississippi State University and am deeply involved in the local community. Our agency partners with organizations like the Desoto County Dream Center, the Community Foundation of Northwest Mississippi, and local food banks. We also participate in initiatives such as the Thanksgiving Meal Fundraiser and stay active with the Southaven and Hernando Chambers of Commerce. Our office is a high-performing, relationship-driven agency that focuses on creating personalized insurance solutions tailored to each clients unique needs. Were not just about selling products - were about building trust and long-term relationships. Were looking for highly motivated, detail-oriented professionals who want more than just a job - theyre ready to build a career, embrace challenges, and continuously improve. If youre passionate about growth, driven by success, and excited to make a difference in customers lives, this could be the perfect place for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Will Patton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $23k-31k yearly est. 19d ago
  • Customer Service Trainee

    Veteran Marketing Group

    Customer care representative job in Memphis, TN

    At Veteran Marketing Group, our goal is to provide future Managers with the tools and experience necessary to jump-start their career. You will learn from the country's most respected trainers, how to navigate business relationships, manage a team of peers, and secure continued positive client interactions. The object of the Management Trainee role is to help build on our current systems and techniques, in order to run successful sales and marketing teams. We welcome a collaboration of ideas and market research that will extend company outreach, target specific consumers, and ultimately drive revenue. Basic responsibilities: Working with Management to integrate PR campaigns with customer promotions Presenting products and services in direct meetings with consumers Process internal requests from management to support the sales team Maintain an internal database for point of sale systems and add new locations Contributing to the daily growth and development of our company Skills & Must-Haves: Excellent analytical and presentation skills and able to multitask Effectively balance strategic thinking and execution in a fast-paced environment Self-confident and outgoing personality Entrepreneurial attitude and ability to think outside the box Knowledge of multiple social media outlets to increase the visibility of the organization Apply if you are: Obsessed with being a brand influencer and market leader Psyched about getting paid to do something you love Incredibly organized, detail-oriented A fun addition to our small (but growing!) team Excited about building the culture of our startup Eager to learn - you are the type of person who brings us new ideas and keeps the company curious Those with experience in the following categories tend to do well in this role: Sales, Marketing, Customer Service, Retail, Restaurant, Teamwork, Training, Campaigns, Leadership, Communication, Outreach, Advertising, Sports, Teaching, Entrepreneurship, Customer Acquisitions, Business, Internship, Clients, Team Sports, Advertising.
    $23k-31k yearly est. Auto-Apply 60d+ ago
  • Specialist-Customer Care II

    Baptist Memorial Health Care 4.7company rating

    Customer care representative job in Memphis, TN

    Responsible for daily customer inquiries from internal and external customers to completion. Responsible for the daily completion of both claims edit, denial, and no response billing functions for timely follow up. Handles internal and external questions to completion. Understands both paper and electronic claims as well as client invoice billing. Responsible for follow up on Accounts Receivable to all payers. Serves as a resource for other Office staff and patients concerning expected payments, payments made and contract conflicts. Performs other duties as assigned. Responsibilities Handles telephone communication with patients, insurance companies and other BMG/BMHCC personnel. Bills, collects and submits all insurance and TPA claims according to payer guidelines, and established procedures and workflows. Works all insurance denials, via paper and/or electronic in work queues with patient on phone. Reviews accounts for possible assignment to BD. Reviews and sets up payment plans as requested by patient. Reviews and processes adjustments as needed to resolve credit balances and ensure account balances are correct. Communicates with Insurance companies. Reviews accounts for accuracy. Reviews items directed to Customer Service through MyChart communications. Reviews self-pay accounts forwarded to Customer Service by collection vendors. Completes assigned goals Specifications Experience Minimum Required Business related clerical job skills including keyboarding. One year of insurance follow up or billing experience. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Possess the organizational skills to manage and prioritize a multi-task position. Possess interpersonal skills necessary to successfully interact with clients and Company staff. Must maintain telephone and personal etiquette to effectively deal with clients, vendors, peers and management even under stressful conditions. Preferred/Desired Preferred clerical skills with a working knowledge of accounting and insurance coverages and three (3) years' experience in a physician's office or hospital business setting. Good customer service skills are a requirement. Education Minimum Required High School Dipolma or GED Preferred/Desired Ability to read, write and perform mathematical calculations, user of proper composition, grammar, oral communication and spelling as normally acquired by official completion of high school and/or its equivalent. Knowledge of general office techniques as normally acquired through two years of experience in credit and collections. Some College or Associate degree desired. Training Minimum Required PC skills and keyboarding and able to interact with others is required. Working knowledge of 10 key, typing and computers. Preferred/Desired Prefer knowledge of insurance billing and collections and insurance guidelines. Microsoft Office and Outlook with some medical terminology and customer service skills. Special Skills Minimum Required Ability to type and/or key accurately, problem solving, written and oral communication skills, financial counseling skills, knowledge of insurance billing (both hospital and professional settings) and collections, knowledge of insurance guidelines as it relates to CMS guidelines, TennCare and/or Medicaid based by state specified requirements. Ability to recognize and communicate to clinical staff or designee when insurance companies require additional review because of NCCI, CCI , LMRP, Mutually Exclusive and Medical Necessity edits. Effective Verbal, written and customer service skills as it relates to patients and insurance companies. Able to create communications to patients and insurance companies as needed to resolve issues to complete billing/claim processes. Ability to work in a high stress environment. Ability to collaborate and cooperate with others for the best possible outcomes - promote Teamwork. Ability to prioritize and multi task. Preferred/Desired Knowledge of ICD-9, ICD-10, CPT and HCPCS codes and certification and/or degree in Healthcare Administration Business, Finance or related fields preferred. Licensure Minimum Required Preferred/Desired
    $28k-33k yearly est. 12d ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Southaven, MS?

The average customer care representative in Southaven, MS earns between $21,000 and $33,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Southaven, MS

$26,000

What are the biggest employers of Customer Care Representatives in Southaven, MS?

The biggest employers of Customer Care Representatives in Southaven, MS are:
  1. JSG (Johnson Service Group, Inc.
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