Customer care representative jobs in Sugar Land, TX - 1,138 jobs

CALL CENTER ASSOCIATE Responsibilities: Attentionto Customer Providing excellent service to customers. Inform the customers about our services, locations ofstores or concerns they may have. Record customers complaints. Follow up on claims until findi Call Center, Associate, Operations, Customer Service, Agent, Territory Manager, Retail

Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office. - - THIS IS N Customer Service, Call Center, Service, Retail, Customer

Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US651 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Some Graphics art knowledge is a plus! More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU: Serve as the primary internal representative of the organization. Convey to the customer our expertise in products, services, and capabilities. Serve as an external key educator to our community and customers. Communicate customer requirements to the support team in accordance with company policies and procedures. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. WHAT YOU BRING TO THE TABLE: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees. *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

We are looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for our customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions. Responsibilities Provide timely and effective customer service through phone, email, and online chat channels. Resolve customer inquiries related to products, billing, services, and technical support. Accurately log and track customer interactions using the internal system. Troubleshoot and resolve customer issues, escalating complex cases as necessary. Offer product and service information, helping customers make informed decisions. Assist with onboarding new customers and explaining company policies and procedures. Collaborate with team members to improve customer experience and operational processes. Follow up with customers to ensure issues have been resolved to their satisfaction. Stay updated on company products, services, promotions, and any changes in procedures. Qualifications High school diploma or equivalent (Bachelor's degree preferred). Proven experience in a customer service role, preferably in the telecommunications or technology industry. Strong communication skills, both verbal and written. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in customer service software, CRM systems, and Microsoft Office Suite. Problem-solving skills and attention to detail. Positive attitude and a passion for helping people. Ability to work independently and as part of a team. If you're interested in this position, please apply with your updated resume.

A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities. Location: Houston, TX Salary: $70,000-$80,000 Position Type: Direct Hire Responsibilities: Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness. Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution. Track and follow up on pending information or documentation to keep projects and orders moving forward. Prioritize workload and respond quickly to changing demands or urgent requests. Provide excellent customer service and maintain strong relationships with clients. Maintain detailed records and ensure all systems are updated accurately. Collaborate cross-functionally within the warehouse and office to resolve issues efficiently. Requirements: Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment. Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting. Strong communication and problem-solving skills; able to think quickly and adapt. Experience with project management or coordinating multiple moving parts preferred. Industry experience in chemicals or chemical sales support is a plus but not required. Proficient in Microsoft Office and ERP/order management systems. Must be able to work fully on site and collaborate closely with team members across departments.

The Customer Service Representative provides responsive end‑to‑end support for customer accounts by managing inquiries, processing orders, coordinating logistics, resolving issues, and maintaining strong communication across customers and internal teams. Essential Functions Answer phones, direct customers to the appropriate contact, and/or provide direct assistance. Receive and verify customer purchase orders and enter them into the ERP system, ensuring same-day processing for some orders in the allocated time frame and next-business-day processing for orders received after the allocated time frame. Maintain proactive communication with customers by providing timely updates on order status, delivery schedules, and issue resolution to foster strong business relationships and ensure customer satisfaction. Participate in weekly sales calls to escalate customer issues and align business priorities. Continually update and maintain customer master data in the ERP system, including customer information, contact details, and pricing. Onboard and set up new customer accounts in the ERP system. Resolve customer issues and complaints promptly, professionally, and to the customer's satisfaction, ensuring all complaints are recorded, submitted, and addressed. Coordinate transportation for hazardous and non-hazardous materials, including both bulk and packaged goods, ensuring compliance with applicable regulations. Work closely with freight and logistics coordinators to arrange ground, air, hot-shot, and export shipments. Manage logistics from order placement through final delivery, coordinating product collection and dispatching readiness with planning, manufacturing, and warehouse teams. Collaborate closely with the sales force, including the Director of Wholesale & Co-Manufacturer, North America, to enhance customer satisfaction and support account objectives. Liaise with the technical team to ensure chemical compatibility and assist with customer technical inquiries. Accompany the Director of Wholesale & Co-Manufacturer, North America on customer visits as needed, providing a customer care perspective during discussions. Build and maintain customer trust through effective communication via telephone, email, Microsoft Teams, and in-person interactions. Assist the Director of Wholesale & Co-Manufacturer, North America with demand forecasting and tracking the status of Supply Agreements and NDAs. Work with the Finance department to resolve billing and invoicing issues as a priority. Prepare, issue, and maintain required customer documentation, including COA, SDS, PDS, and other regulatory or customer-specific documents. Manage customer inventories, as required, and plan timely and cost-effective deliveries for both Innospec and its customers. Provide after-hours assistance, including coverage of on-call phone shifts, as required. Represent Innospec professionally on all customer-related calls, meetings, and communications. Adhere strictly to all company processes, procedures, compliance protocols, and firewall/security requirements. Role Requirements Excellent verbal and written communication skills. Strong attention to detail with effective problem-solving and decision-making abilities. Proficiency in ERP systems, Microsoft Office applications, CRM tools, and communication platforms. Strong organizational, time management, and multitasking skills. Effective conflict resolution and customer relationship management skills. Commitment to continuous learning and professional development. Strong work ethic, professionalism, and a trustworthy, professional appearance. Availability for after-hours and on-call support as required. Ability to travel up to 25% as needed for Annual and Quarterly Business Reviews, customer visits, and account or personnel transitions.

Analyzes coverage and settles the most complex and challenging claims within Gallagher Bassetts specialty claims areas (excluding workers' compensation). Handles the full life cycle of all assigned claims files, from intake to resolution. Determines Specialist, Senior, Claims, Healthcare, Adjuster, Practice

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Our client is a global marine lubricants organization supporting international vessels calling on North American ports. This role is a critical frontline position responsible for ensuring seamless order fulfillment, rapid customer response, and close coordination with sales, supply, and logistics teams. The position is based in Houston, TX and follows a hybrid schedule. This role supports time-sensitive marine operations and requires availability outside standard business hours, including evenings, weekends, and holidays, as dictated by vessel port schedules. Position Summary The Customer Service & Sales Support professional will manage end-to-end order management and customer service activities for assigned U.S. states. This individual will act as a key liaison between customers, sales, global supply teams, and local delivery agents to ensure accurate, timely, and compliant delivery of marine lubricants. Key Responsibilities Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements Manage the full order-to-delivery lifecycle, coordinating with customers, sales teams, global supply, and local delivery agents Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments Maintain strong, long-term customer relationships while monitoring account performance and changes Support and comply with quality, environmental, and organizational management systems Understand and manage environmental aspects and potential impacts related to daily operations Must-Have Qualifications 5?7 years of hands-on order management experience Proven experience handling full-cycle order fulfillment Strong communication skills with a proactive, customer-first mindset Diploma or Degree required Highly organized, solution-oriented, and able to take initiative Key Challenges & Success Factors Operates with urgency in a fast-paced, time-sensitive marine environment Comfortable serving as a frontline customer service representative impacting customer satisfaction directly Able to provide 24/7 service coverage when required due to vessel schedules Excellent time management, attention to detail, and ability to multitask Team-oriented and willing to support colleagues as operational demands shift Education & Experience Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field 5?7 years of experience in sales support, supply chain, or customer service Marine industry experience is a plus but not required Strong proficiency in Excel and Microsoft Office Self-motivated, confident, and capable of working independently Fluent in English (written and spoken) Additional Context (For Recruiter Awareness) The organization is backed by a well-established international parent company Accounting and global support functions are managed overseas Pending brand and operational expansion in the U.S. may significantly increase growth opportunities over time HOUWD51 Interested candidates please send resume in Word format Please reference job code 136444 when responding to this ad.

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Fulfillment Representative to join our Rexel team in Houston, TX! Summary: The Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch. What You'll Do: Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process Assist in continually improving customer service levels which exceeds customer requirements and expectations Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis Secures market level pricing feedback from customers and provides timely price quotations and/or proposals Proactively manage customer open order data to maximize fill rates and customer satisfaction Assist with identifying and executing profitable growth projects to implement for key GSO accounts Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need 2+ years of customer service, sales, or related experience Prior experience in the distribution industry a plus High School or GED - Required 4 Year / Bachelor's Degree - Preferred Knowledge, Skills & Abilities Customer service oriented with solid verbal and written communication skills Proven problem solver with strong attention to detail Demonstrated self-starter with resilient personal initiative Desire to assume increasing levels of responsibility Highly organized with ability to prioritize and manage multiple tasks and deadlines Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty Goal oriented and self-motivated with ability to work both independently and within a team environment Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools Proven experience in data mining, analyzing, and reporting out on large data sets Additional Information Physical Demands: Sit: Must be able to remain in a stationary position - Constantly - at least 51% Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: Up to 10 pounds - Occasionally - up to 20% Up to 25 pounds - Occasionally - up to 20% Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% Travels to offsite locations - Occasionally - up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

We are searching for a Senior Call Center Representative- someone who works well in a fast-paced setting. In this position, you will serve as a member and/or provider advocate that understands the organization's processes, policies, and procedures to investigate, resolve and/or facilitate the resolution of simple to complex issues/questions. You will be the first point of contact for assistance or information regarding eligibility, benefits, authorizations, claims, referrals and/or any other member/provider demands. Lastly, you will assist and advocate for members and/or providers throughout the complaint and appeal process and support members with timely appointment scheduling. Think you've got what it takes? Job Duties & Responsibilities • Act as a secondary resource to Call Center Representatives in the absence of the Team Lead and responds to escalated calls and triages to management, if necessary • Identify and handle a variety of routine to complex customer or prospect inquiries or requests • Educate members about their health coverage benefits and services and empowering members/providers by directing them toward available resources for self-help • Meet Senior Member Service Representative performance goals for customer satisfaction, quality, productivity, and all performance metrics • Ensure all HIPAA and state privacy and confidentiality requirements/regulations are adhered to at all times • File complaints and appeals on behalf of members and providers within the regulatory timeframe and in compliance with departmental policies and procedures Skills & Requirements • High school diploma or GED • Minimum of 3 years of customer service, call center, and/or experience within managed care or insurance industry or • A Bachelor's degree may substitute for two (2) years of the required experience

Purpose of Role The Order Fulfilment Representative (OFR) manages the day to day relationship with the customer/dealer, responding to their inquiries and providing prompt and accurate information regarding Tait product and services as well as processing standard sales and service orders, returns, credits, demonstration equipment, and all related invoicing. The OFR will manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction includes planning, coordinating and monitoring logistics operations such as warehousing, inventory, transportation. This is a key role working closely with customers to build trusting relationships and provide a high standard of service while ensuring smooth operations aiming for maximum efficiency. Communication skills are a must along with efficient record-keeping abilities and a customer-oriented approach. Scope of the Role Check orders for configurations, pricing/discounts, Incoterms, T&Cs, and delivery requirements. Process all customer orders in a timely manner in the ERP system using the appropriate order type. Ensure contract review (where required) is complete and that commercial team approval is sent. Check availability of Tait product and third party supplier, raising purchase orders where appropriate. Plan and coordinate orders, to ensure orders deliverables are met. Communicate any production delays and revise dates to customers and management. Provide information to management and other interested parties on order history and current orders. Confirm orders and delivery dates back to the customers. Coordinate ERP corrections with product/pricing teams. Maintain and update filing system for both outstanding and shipped orders. Resolve any shipment discrepancies, damages, or errors during the course of a delivery. Invoice customers in ERP and send invoices to appropriate party and copy finance team. Process credit and material returns with proper approvals in a timely manner. Provide regular progress reporting to both the sales team and management on status of orders. Provide support, follow up and backup (where required) to the sales team. Provide backup (as required) for receipting repairs upon arrival for store. Validate repair induction requests and initiate documents/updates. Manage and tracks repairs (customer and internal) through the repair cycle. Provide updates to the master repair tracking list with current status and issues. Manage ERP system to extract customer delivery dates for warranty requirements. Apprise repair team of issues/special requirements status and warranty entitlements. Resolve information deficiencies and updates system with data as appropriate. Create accurate and complete ERP quotations for billable repairs when required. Validate work completion for repair orders before closure and invoicing. Rectify problems such as damages, shortages and non-conformance to specifications. Monitor repair cycle time to meet performance metrics. Generate reports from company system, review data, and assist with monthly reports. Compile and distribute weekly serial number report to primary customers and answer any questions. Compile and distribute weekly order tracking report to customers and answer any questions. Manage demo equipment to ensure that the correct product meets requirements of evaluation. Assist standardizing work processes within ERP for logistics. Prepare expenditure requests for Tait and third party to fulfill customer service orders. Provide purchase orders to vendors along with Tait T&Cs. Receipt in goods/services to allow payables to process payments. Dispatching and Export Documentation Prepare required export documentation in accordance with the sales order requirements. Liaise with Stores Controller to ensure customer sales and service orders are dispatched in time, accurately and any special instructions are actioned. Negotiating with manufacturing to expedite orders (when required) to meet customer's deadlines. Organise shipments (when required) by processing pickings lists and liaising with dispatch. Work with freight companies to expedite & track shipments and resolve issues. Upload tracking information and proof of delivery to customer's tracking site (if required) and ERP. Daily purchase components required for repair from TL or Third party companies. Daily purchase safety stock converted through ERP requisitions. Sales and Customer Support First point of contact for all customer inquiries product availability, pricing, delivery, and repairs. Maintain a day to day contact with all relevant people in the appropriate sales regions. Investigate and solve customer and supplier problems. Update and maintain the CRM (if applicable) in an accurate manner as directed by your manager Update and maintain the ERP in an accurate manner for the customer's orders. Preparation of quotations and coordination of tender documents to ensure deadlines are met. Follow up with customers for any outstanding repair quotations and advise repair team. Follow-up with customer's order quotations to secure orders or establish reason why lost. Regular calls with customers for support and to encourage new sales. Work with accounts team to monitor customer payments. Opening/maintaining/closing electronic job files and records. Take an active role in looking for improvement opportunities in procedures and customer service. Team Member Responsibilities In consultation with your Manager: Establish the most appropriate work and project related goals for you personally. Ensure that these goals can be directly related to the team plan and our own development needs. Break these goals down into specific, measurable and achievable objectives for yourself. Demonstrate habit of making plans, taking action and learning from those plans and actions. Work with your Manager to annually produce your Personal Development Plan and review regularly. Accomplish assigned duties in accordance with ISO processes. Raise tickets in quality tool capturing customer issues and assist with corrective action as required. Performance Measurements Acknowledge customer orders within two (2) hours. Process customer's standard sales orders on ERP within eight (8) business hours and provide order confirmation to customer with planned delivery dates within sixteen (16) business hours (non-standard products or new packages measured separately.) Process customer's repair and return orders within four (4) business hours. Process orders with 99% accuracy for pricing and product. Sales orders delivered in full and on time (IFOT) with 99% accuracy. Repair orders delivered in full and on time (IFOT) with 98% accuracy. Invoice customers within eight (8) hours of availability to process.

Job DescriptionBenefits: Paid time off You May Be a Great Fit as a Customer Retention Specialist at Dale Guidry State Farm if: You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address:7702 FM 1960 E, suite 370, Humble, TX 77346 At Dale Guidry State Farm were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Fulfillment Representative to join our Rexel team in Houston, TX! Summary: The Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch. What You'll Do: Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process Assist in continually improving customer service levels which exceeds customer requirements and expectations Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis Secures market level pricing feedback from customers and provides timely price quotations and/or proposals Proactively manage customer open order data to maximize fill rates and customer satisfaction Assist with identifying and executing profitable growth projects to implement for key GSO accounts Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need 2+ years of customer service, sales, or related experience Prior experience in the distribution industry a plus High School or GED - Required 4 Year / Bachelor's Degree - Preferred Knowledge, Skills & Abilities Customer service oriented with solid verbal and written communication skills Proven problem solver with strong attention to detail Demonstrated self-starter with resilient personal initiative Desire to assume increasing levels of responsibility Highly organized with ability to prioritize and manage multiple tasks and deadlines Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty Goal oriented and self-motivated with ability to work both independently and within a team environment Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools Proven experience in data mining, analyzing, and reporting out on large data sets Additional Information Physical Demands: Sit: Must be able to remain in a stationary position - Constantly - at least 51% Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: Up to 10 pounds - Occasionally - up to 20% Up to 25 pounds - Occasionally - up to 20% Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% Travels to offsite locations - Occasionally - up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider's schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor. QUALIFICATIONS: * High School Diploma or GED. * Bilingual- English/Spanish is required. * Able to work a flexible schedule. * Previous experience in a Medical Setting preferred. * Ability to manage multiple phone lines and incoming calls in timely manner. * Ability to read and interpret documents, such as policies, procedure manuals, and reports. * Data entry proficient. * Experience with Electronic Medical Records Systems Preferred * Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience. * Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for answering incoming calls in a courteous and professional manner, address questions and route calls accordingly. * Takes all incoming calls, facilitates patient needs, and documents all communication into the chart. * Always ensure patient confidentiality. * Schedule all appointments for all departments and clinics based on approved protocol for each department's registration area into the Practice Management System. * Responsible in assisting and maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts. * Ensures that all patients inquiries are advised on the sliding fee scale and makes adjustments accordingly. * Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form. * Processes the charge entry into the Electronic Medical Records system. * Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy. * Verify via the telephone all patient information including demographic, insurance and payment balance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early if they need to be put on the sliding fee scale, what payment method are accepted and reminders of co-payment need to be paid at the time of service for privately insured patients. * Receives requests from pharmacy or other providers and contacts patients with messages, to include scheduling of appointments, lab orders, or other needs, and complete documentation. * Assists with lab callbacks or other clerical/phone tasks. * Addresses incoming calls for lab results and schedules follow up appointments according to directions of provider. * Alerts Site Supervisor of any pending patient requests for refills, lab results, or any other requests that have not been addressed by clinical staff or providers in a timely manner outlined by the "Telephone Triage Guide". * Provides excellent internal/external customer service. * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Command Center Operator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Part-Time Command Center Operator to join our Security team. Under general supervision, the Command Center Operator is responsible for the surveillance of all security and television monitors on the facility and surrounding grounds, monitoring all access control systems and the dispatching of response personnel. Acts as liaison between the facility and clients, ensuring all clients' requirements are met and facility rules, regulations and policies are adhered to. Essential Duties and Responsibilities Include the following: Monitor all surveillance and access control equipment contained by the facility. Investigate/Dispatch on all safety and security-related incidents. Follow-up all incidents with written reports and recommendations. Establish and maintain effective working relationships with all entities who maintain business offices on facility. Maintain records and compile reports for management on an as needed basis. Work irregular schedule to ensure command center camera operator coverage for all events and day-to-day activities scheduled in the facility, as required. May perform other duties as assigned. Supervisory Responsibilities Not Applicable. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Engage in decisions related to camera (CCTV) operation and investigation in a prompt and decisive manner during crisis situations. Work independently, exercising judgment and initiative. Maintain an effective working relationship with clients, employees, contract security, public safety officials, patrons, and others encountered in the course of employment. Follow oral and written instructions and communicate effectively with others in both oral and written form. Maintain and handle confidential information. Education and/or Experience At least one (1) year related experience and/or training required. Skills and Abilities Good written, verbal and computer skills. Ability to organize, prioritize, and direct contract security according to tenant requests and deadlines. Ability to work effectively under pressure during major/on-going events. The ability to remain focused and produce accurate results with first responders and/or investigators standing by. Remain flexible and adjust to situations as they occur. Work in a fast-paced environment. Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays. Computer Skills Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word and PowerPoint, CCTV and Security Systems. Other Qualifications Be licensed to operate a motor vehicle in the United States. Possess any appropriate licenses as required by the State. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to move around NRG Park to include NRG Stadium, NRG Center, NRG Arena, NRG Astrodome, and NRG Park property. To talk to and interact with tenants, contractors, guests, and staff. This position may be required to work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Please include a recent copy of your resume with a cover letter and salary requirements as part of your application. How To Apply Only the first 150 resumes received will be considered. Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department *************. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials * Positive attitude * High school diploma or equivalent; college degree preferred * Minimum two years of related work experience * Effective communication skills * Interest and understanding of technology products and services * Business ownership mentality Compensation * The highest in the wireless industry

As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong communication and Call Center, Representative, Sales, Retail, Manufacturing, Skills

Primary Responsibilities. Attention to Customer. Providing excellent service to customers. Inform the customers about our services, locations of stores or concerns they may have. Record customers complaints. Follow up on claims until finding a soluti Call Center, Bilingual, Associate, Shift, Operations, Agent, Restaurant