Customer care representative jobs in Upper Darby, PA - 1,242 jobs
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Customer Service Specialist
Hunter Hamilton 4.6
Customer care representative job in Malvern, PA
📍 Onsite | Malvern, PA
💰 $26-$28/hr
A global manufacturing and building solutions leader is seeking an experienced Customer Service professional to support its onsite service operations in Malvern, PA. This role is ideal for someone who excels in a fast-paced environment and takes pride in delivering accurate, high-quality service.
Onsite role (not remote)
Must be flexible for a shift between 7:30am and 6pm (8-hour shift), with flexibility for OT
What You'll Do
Manage and maintain customer orders in SAP
Process EDI and standard orders; verify pricing and availability
Coordinate with sales, logistics, and operations to ensure on-time delivery
Resolve customer issues, complaints, and RMAs with professionalism
Track shipments, expedite urgent orders, and communicate updates clearly
Keys to Success
SAP order management experience
2-4 years of customer service experience (manufacturing/building products preferred)
Strong communication, organization, and multitasking skills
Customer-focused mindset with strong problem-solving ability
$26-28 hourly 5d ago
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Customer Support Specialist
Garfield Refining 3.8
Customer care representative job in Philadelphia, PA
Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service-and we're looking for someone equally passionate to join us as a Customer Support Specialist.
In this role, you'll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration-this is a great place to start.
What You'll Be Doing:
Opening and processing daily shipments efficiently and accurately
Entering and maintaining accurate customer data into our software systems
Maintain a positive and professional attitude toward customers
Answering phone calls and directing them to the appropriate team members
Delivering excellent customer service and communication at every touchpoint
Escalating complex or urgent issues to management as needed
Supporting other departments and projects as assigned
You might be a great fit if you have:
At least 1 year of experience in a professional environment
Associate's or Bachelor's degree preferred (but not required-we provide thorough training)
A quick and adaptable learning style
Proficiency in Microsoft Office, particularly Excel
Strong organizational skills and sharp attention to detail
A passion for helping people and providing excellent service
A dependable work ethic and collaborative mindset
Why Join Our Team?
Benefits and Perks may include:
Competitive salary
Subsidized medical, dental and vision plans for employees and their family members.
401(k) with employer contributions
Paid Time Off
We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.
$44k-62k yearly est. 1d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer care representative job in Chester, PA
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$18k-31k yearly est. 60d+ ago
Client Care Representative
Benjamin Franklin Plumbing-Tom's River 4.0
Customer care representative job in Philadelphia, PA
Plumbing Careers at Benjamin Franklin Plumbing
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
$26k-36k yearly est. 4d ago
Customer Service Representative
LHH 4.3
Customer care representative job in Bensalem, PA
Job Title: Customer Service Representative
Type of Employment: Temporary, 3 Months
In Office/Hybrid/Remote: Fully in Office
Hourly: $22/hr
LHH is partnering with a very fun company in Bensalem, PA within the music industry is looking to hire a temporary Customer Service Representative to cover for a 3-month leave. The qualified candidate should have strong technology skills, excellent communication skills, and be very detail oriented. The hours are Monday through Friday 8:30AM to 5:15PM with a 1 hour break.
If this role is a fit to your background, please submit an updated resume for review.
Responsibilities:
Enter customer orders into the company ERP system
Monitor EDI website orders and verify for accuracy
Answer incoming phone calls and emails from dealers, non dealers, sales reps and consumers to assist with orders, returns or order issues
Assist with backorders
Schedule shipments and handle order payments
Required Experience:
At least 1 year of customer service experience
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite and able to learn new software easily
Ability to type 50WPM minimum
Extremely detail oriented
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ***********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$22 hourly 5d ago
Claims Service Sales Representative
CWA Recruiting
Customer care representative job in Montgomery, PA
Property & Casualty Insurance
Montgomery County, Pennsylvania
As a sales representative, your role involves taking initiative and providing guidance throughout the recovery journey. Your support will help build trust, making it easier to finalize the sale. Our skilled team will handle all the necessary paperwork, while you play a crucial role on the front lines, assisting homeowners and business owners as they navigate the aftermath of disasters like fire, water, or storms. Familiarity with the Xactimate system would be beneficial, along with strong writing abilities. The ideal candidate should not only understand property claims but also possess the ability to persuade clients effectively. It is essential to live within the designated territory, which includes Allentown, NE PA, Schuylkill, Lebanon, Reading, Bucks, and Montgomery counties, among others.
Since 1964, our company has employed 20 staff members. Candidates must have a clear background, a valid driver's license, and a willingness to obtain an adjuster's license. Availability is required on both weekdays and weekends. We strive for a quick resolution, responding to emergencies, referrals, and opportunities with speed and efficiency.
$34k-40k yearly est. 4d ago
Customer Retention Specialist - State Farm Agent Team Member
Albert Reyes-State Farm Agent
Customer care representative job in Philadelphia, PA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Customer Retention Specialist Sales & Service Focus
Albert Reyes State Farm Agency
Job Type: Full-Time (In-Office)
Compensation: Base Salary + Commission + Performance Bonuses
Retain. Cross-Sell. Grow the Book.
Albert Reyes State Farm Agency is seeking a Customer Retention Specialist who is service-driven, relationship-focused, and motivated by results. This role is perfect for someone who can deliver exceptional customercare while confidently identifying in-book sales opportunities that strengthen protection and drive agency growth.
Youll work with existing customers to renew policies, resolve concerns, and improve retentionwhile also recommending additional products when it truly benefits the customer. If you enjoy building trust, following up consistently, and turning service conversations into long-term loyalty and sales, we want to meet you.
Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to their Day 1 start date. We provide support and guidance to help you complete the licensing process.
Bilingual Spanish is a bonus, but not required.
What Youll Do
Proactively contact existing customers to support renewals and strengthen relationships
Conduct policy reviews and identify coverage gaps or opportunities to improve protection
Cross-sell and upsell additional products using a needs-based approach
Assist with policy updates, billing questions, endorsements, and account changes
Resolve customer concerns with empathy, urgency, and professionalism
Maintain accurate documentation of customer interactions and follow-up activity
Collaborate with team members to meet retention, outreach, and growth goals
What Were Looking For
Strong relationship-building skills with a service-first mindset
Ability to confidently pivot from service to sales and ask for the business
Excellent communication, listening, and problem-solving skills
Organized, detail-oriented, and consistent with follow-up
Comfortable working in a fast-paced, goal-driven environment
Prior experience in customer service, account management, or insurance preferred
Full licensing required: Property & Casualty and Life & Health
If not fully licensed, candidate must obtain Property & Casualty prior to Day 1 start date (support provided)
Bilingual Spanish is a plus (not required)
What We Offer
Base salary plus commission and performance bonuses
Licensing support and guidance to help you meet requirements
Ongoing training, coaching, and professional development
A results-driven culture that rewards performance and consistency
Long-term career growth opportunities within the agency
Ready to Grow Your Career in Insurance?
If youre motivated by relationships, energized by goals, and ready to turn retention into revenue through meaningful customer conversations, wed love to hear from you.
Apply today to join Albert Reyes State Farm Agency.
$29k-41k yearly est. 6d ago
Customer Service for FASTSIGNS
Fastsigns 4.1
Customer care representative job in Exton, PA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients. This job pays $17.50 per hour plus commissions on your sales that help give you control of what you can earn. It is also a Monday- Friday job giving you nights and weekends to relax and enjoy!!! Also, do not if you have prior experience in signs because we will train you on everything.
The sign industry is ever-changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
$17.5 hourly 2d ago
Representative, Administration Center - Overnight Shift
American Airlines 4.5
Customer care representative job in Philadelphia, PA
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Workforce Administration Team within the Technical Operations Division.
+ Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
+ Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Prepare and maintain various department reports, including weekly headcount reports and daily manning.
+ Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
+ Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
+ Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
+ Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
+ Greets and directs team members and external visitors.
+ Maintains office supply inventory and initiates department supply orders when necessary.
+ Submits transactions for computer and system accesses.
+ Sort, track and file data and correspondence
+ Process time-sensitive requests
+ Efficiently and effectively communicate to high levels leadership to address operational inquires
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
+ May be required to work shifts, nights, weekends and holidays
+ Must be willing to travel as required for professional development
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalent
+ Prior administrative experience
+ Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.
**Preferred Qualifications- Education & Prior Job Experience**
+ Minimum of 1 year experience in an office setting
+ Associate's degree or equivalent work experience
**Skills, Licenses & Certifications**
+ Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
+ Broad understanding of Workbrain or other time and attendance applications
+ Ability to prepare correspondence and format reports
+ Ability to maintain confidentiality with team member files, payroll data and personal information
+ Ability to prioritize and organize work functions effectively
+ Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
$26k-32k yearly est. 11d ago
Inbound Call Center Representative
Philips 4.7
Customer care representative job in Malvern, PA
Patient Services Inbound Representative (Malvern, PA) Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.
Your role:
* Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
* Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution
* Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.
* Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
* Following training, you will enter a 4-week ramp-up period, working Tuesday through Saturday from 2:00pm to 10:30pm EST with a holiday rotation.
You're the right fit if:
* You have a high school diploma or vocational education or a General Education Diploma (GED).
* You've acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.
* Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
* You are an excellent communicator with meticulous attention to detail and a commitment to delivering high‑quality work, bringing a collaborative mindset and the ability to thrive in a dynamic, fast‑paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
The pay range for this position in Malvern, PA is $18.00-$29.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.
#LI-PH1
#LI-OFFICE
#ConnectedCare
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$29k-38k yearly est. Auto-Apply 12d ago
Customer Relations Specialist (CRS)
SMS Group of Companies 4.1
Customer care representative job in Mount Laurel, NJ
Job DescriptionCustomer Relations Specialist (CRS) is based in our current office in Mount Laurel, but this office is expected to move to Burlington, NJ in the spring. :Our company is a leading provider of specialized engineering and
environmental services, helping clients across various industries achieve their goals through
innovative solutions and exceptional customer support.
Job Summary: As a Customer Relations Specialist (CRS), you will be responsible for delivering
exceptional customer service and support, serving as the primary point of contact for our valued
clients. Your role will involve handling inquiries, resolving issues, and fostering strong
relationships to ensure a positive customer experience. Customer Relation Specialist will provide quality and professional customer service for our utility partner's customers. The Customer Relation Specialist will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customer service experience.
Duties and Responsibilities
1. Inform customers of the Energy Efficiency program requirements and offerings
2. Verify customer eligibility
3. Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
4. Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
5. Meet the established weekly and monthly Key Performance Indicators (KPI's) for enrollments, scheduled appointments, and related program goals
6. Ensure that an excellent customer service experience is consistently delivered with every customer
7. Identify, research, and resolve customer issues, and escalate unresolved issues as needed
8. Effectively and confidentially communicate with customers including written email correspondence
9. Accurately maintain, update, and secure all call center, customer contact, and data records
10. Monitor, record and report key program outcomes on a regular basis
11. Recommend process improvements
12. Perform related work as required
Key Responsibilities:
- Provide prompt and courteous responses to customer inquiries and concerns via phone, email,
and other communication channels
- Accurately document customer interactions and maintain detailed records in our customer
relationship management (CRM) system
- Collaborate with cross-functional teams to address customer needs and provide timely
resolutions
- Identify opportunities to enhance the customer experience and recommend process
improvements
- Participate in ongoing training and development to stay informed of industry trends and best
practices in customer relations
Minimum Requirements
- Minimum 2 years of experience as a Call Center Representative, Customer Relations Specialist,
or in a similar customer-facing role
- Excellent communication and interpersonal skills, with the ability to effectively interact with
customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to identify and resolve customer issues
- Proficiency in using customer relationship management (CRM) software and other relevant
technology
- Demonstrated commitment to providing exceptional customer service and a positive customer
experience
· High school diploma or equivalent
· Highly organized and excellent time management skills
· Accurate typing and data entry skills
· Proficiency in MS Office applications such as Outlook, Word -
· Intermediate to Advanced skills in MS Excel
Ability to handle challenging customer situations with poise and professionalism
· Able to meet pre-employment requirements for background check and drug testing.
Knowledge of the energy efficiency industry helpful
Working Conditions:
This is an office-based role with minimal physical demands. The work environment is
comfortable and well-equipped, and the schedule is primarily Monday through Friday, with
occasional flexibility as needed to support our clients.
Compensation and Benefits:
The target pay rate for this position is $20 per hour. We offer a comprehensive benefits package,
including health insurance, retirement savings plans, paid time off, and opportunities for
professional development.
Equal Opportunity Employer
Our company is an equal opportunity employer, committed to creating a diverse and inclusive
work environment. We welcome applicants from all backgrounds and do not discriminate on the
basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any
another protected characteristic.
$20 hourly 5d ago
Outbound Call Center Representative
Philips Healthcare 4.7
Customer care representative job in Malvern, PA
Job TitleOutbound Call Center RepresentativeJob Description
Patient Services Outbound Representative (Malvern, PA)
Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.
Your role:
Engage in outbound phone calls to support patients in activating their monitoring devices and provide technical assistance as needed.
Efficiently manage daily and weekly patient call lists while coordinating with Clinics and Account Executives to address service delays or cancellations.
Contribute to the success of the Patient Services department by meeting key performance indicators and upholding a high standard of quality in a collaborative team-based setting.
Initial training/nesting spans 6 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
Following training, you will enter a 3-week ramp-up period, working Monday through Friday from 11:00am-7:30pm EST with a holiday rotation.
You're the right fit if:
You have a High School Diploma or Vocational Education.
You've acquired 6+ months of customer service experience, whether over the phone or in-person.
Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You're an excellent communicator, maintain professionalism, empathy, and patience in all support interactions.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in Malvern, PA is $18.00-$26.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.
#LI-PH1
#LI-OFFICE
#ConnectedCare
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$33k-40k yearly est. Auto-Apply 7d ago
Call Center Representative
The Berwyn Group
Customer care representative job in Fort Washington, PA
We are looking for a Call Center Representative to provide customer service by answering incoming calls and placing outbound calls resolving issues, and ensuring customers have a positive experience.
Responsibilities:
Handling about 50 incoming calls per day or placing about 120 outbound calls per day
Active listening
Verbal and written communication
Professional phone voice and persona
Basic computer proficiency
Skilled typing
Adaptability
Understanding of phone etiquette
Performs other related duties as assigned.
Qualifications:
High school diploma or equivalent
At least one-year related experience required
Proficient with Microsoft Office Suite or related software
Remote; report to Fort Washington, PA office once per quarter for training.
A few benefits offered for full-time roles include:
Comprehensive health insurance, dental insurance, and vision coverage
Company-paid life insurance, short and long-term disability insurance
Generous PTO, paid holidays, and floating holidays
Summer hours: Participating employees will enjoy a half day every other Friday
Investment in career development including LinkedIn Learning and professional development funds
The base pay range for this role is $18.00 - $22.00/hour. Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity.
About Longevity Holdings
Longevity Holdings (doing business through its subsidiaries PBI Research Services, The Berwyn Group, Inc., ITM, Life Insurance Trust Company, Fasano Underwriting, Twentyfirst, Longevity Trading & Analytics, and LexServ) is a fast-growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets.
Longevity current has offices in these locations: Minneapolis, MN, Cedar Falls, IA, Sioux Falls, SD, Fort Washington, PA, Bethesda, MD, and Omaha, NE.
Equal Employment Opportunity
Longevity Holdings Inc. prohibits discrimination and harassment and will take affirmative action to employ and advance in employment qualified individuals based on their status as protected veterans or individuals with disabilities, race, color, religion, sex, national origin, sexual orientation and gender identity.
Other Items To Note
Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time or in the future.
No agency emails, calls, or solicitations are accepted without a valid agreement.
Our privacy notice is available at **************************************************
$18-22 hourly 12d ago
Call Center Representative
Sourcepro Search
Customer care representative job in Philadelphia, PA
SourcePro Search is conducting several searches for experienced call center representatives, for a client in the Philly suburbs. Requirements:
Experience with health insurance is helpful but not required. T
he successful candidate will be outgoing, professional and have excellent verbal and written communications skills.
This full-time role offers a competitive compensation package and excellent work environment as well as growth potential.
****************************
$26k-35k yearly est. 60d+ ago
Call Center Rep
Clearstream
Customer care representative job in Philadelphia, PA
Multiple Openings for Call Center Representatives 2-5 years of experience REQUIRED in a call center setting at a Manufacturing company. These openings are accessible by Public Transportation Professionalism Expected Must be able to start working at 7:30 am and work at least an 8 hour day
$26k-35k yearly est. 60d+ ago
Full-Time Call Center Representative - Member Advisor II - Northeast Philadelphia
American Heritage Credit Union 4.3
Customer care representative job in Philadelphia, PA
American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II. This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.
Starting compensation from $20.50 - $22.50 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays!
Responsibilities Include:
Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services.
Act as a resource for the Member Advisors for questions and program support.
Provides supervision in the absence of the Member Advisor Supervisor and/or Manager. Inform Supervisor/Manager of the coaching and assistance that was provided to the MA I upon their return.
Provide feedback to Member Advisor Supervisor for coaching purposes.
Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.
Requirements Include:
Must have 1-3 years of prior Contact Center experience or relevant phone/sales experience.
Must be flexible and available to work Contact Center hours of operation:
Monday- Friday - 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.
Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
$20.5-22.5 hourly 60d+ ago
Call Center Representative
Ks Insurance Group 4.0
Customer care representative job in Marlton, NJ
Job DescriptionCall Center Representative
We are expanding and hiring 2 motivated Call Center Representatives to handle inbound calls from customers already interested in our products and services. This is a sales-focused customer service role, where your job is to confidently guide callers through the purchase process and help them choose the best solution for their needs.
No cold calling. No outbound dialing.
What You'll Be Doing
Answer inbound calls only from warm, interested customers
Provide clear, professional information about our products and services
Walk customers step-by-step through the purchasing process
Ask the right questions to identify needs and recommend solutions
Close sales while delivering excellent customer experience
Accurately document customer interactions and orders
What We're Looking For
Strong communication and listening skills
Comfortable selling while servicing customers
Confident, friendly, and professional phone presence
Ability to follow scripts while sounding natural and conversational
Coachable, reliable, and goal-oriented
Prior customer service or sales experience is a plus (but not required)
Why This Role Is a Great Opportunity
Inbound calls only - no cold calling
Warm leads who are already interested
Structured training and clear sales process
Stable, full-time position
Opportunity to earn based on performance
Supportive team environment
Schedule
Full-time position
Set schedule (details provided during interview)
How to Apply
Apply today if you enjoy helping people and closing deals.
We are actively interviewing and hiring immediately.
$29k-39k yearly est. 9d ago
Automotive Parts Customer Service Agent
Burns Honda 4.2
Customer care representative job in Evesham, NJ
We're looking for a full-time Automotive Parts Customer Service Agent to join our online Honda parts retail team. If you're kind, patient, and take pride in doing things right the first time - while juggling emails, orders, and phone calls - this position has your name on it. This role focuses on helping customers nationwide through our online store, ensuring every order is handled with accuracy, efficiency, and genuine customercare.
Schedule
Monday through Friday, 8:00 AM - 4:30 PM No evenings. No weekends. Just solid, focused work during the day.
Responsibilities
Respond promptly and professionally to customer support tickets and phone calls
Provide friendly, accurate assistance with order inquiries, part fitment questions, and return requests
Process and bill orders daily through our online systems
Review and verify VINs to ensure proper part fitment before processing orders
Maintain accurate records of all orders, payments, and refunds
Coordinate with warehouse and shipping teams to resolve issues efficiently
Clearly explain company policies on returns, restocking fees, warranties, and shipping
Manage multiple tasks at once while maintaining attention to detail
Keep a positive, professional, and courteous tone with every customer
Requirements
Strong communication skills, both written and verbal
Top-tier computer and typing proficiency - fast, accurate, and confident
Experience in automotive parts, online retail, or dealership operations preferred
Ability to work independently in a fast-paced, detail-oriented environment
Dependable, organized, and driven to complete each task correctly
High School Diploma or GED required
Must maintain a professional demeanor and team-focused attitude
Benefits
Competitive pay
Medical benefits
Employee discounts on vehicle purchases, parts, and service
Paid time off
Comprehensive training and manufacturer support
Recognition programs and advancement opportunities
Why Work With Us
At Honda Factory Parts, we do things the right way - every order, every customer, every time. When you join our online parts team, you'll be part of a trusted name that values integrity, precision, and genuine service. You'll help customers across the country get the right Honda part the first time, while representing a brand built on excellence.
We are an Equal Opportunity Employer. We maintain a drug-free workplace.
We'd love to talk with you - apply today and become part of our online success story!
Submit to and successfully complete MVR, background check, and pre-employment drug test
$28k-32k yearly est. 60d+ ago
Outbound Call Center Representative
Philips 4.7
Customer care representative job in Malvern, PA
Patient Services Outbound Representative (Malvern, PA) Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.
Your role:
* Engage in outbound phone calls to support patients in activating their monitoring devices and provide technical assistance as needed.
* Efficiently manage daily and weekly patient call lists while coordinating with Clinics and Account Executives to address service delays or cancellations.
* Contribute to the success of the Patient Services department by meeting key performance indicators and upholding a high standard of quality in a collaborative team-based setting.
* Initial training/nesting spans 6 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
* Following training, you will enter a 3-week ramp-up period, working Monday through Friday from 11:00am-7:30pm EST with a holiday rotation.
You're the right fit if:
* You have a High School Diploma or Vocational Education.
* You've acquired 6+ months of customer service experience, whether over the phone or in-person.
* Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
* You're an excellent communicator, maintain professionalism, empathy, and patience in all support interactions.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
The pay range for this position in Malvern, PA is $18.00-$26.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.
#LI-PH1
#LI-OFFICE
#ConnectedCare
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$29k-38k yearly est. Auto-Apply 6d ago
Full-Time Call Center Representative - Member Advisor II - Northeast Philadelphia
American Heritage Credit Union 4.3
Customer care representative job in Philadelphia, PA
Job Description
American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II. This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.
Starting compensation from $20.50 - $22.50 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays!
Responsibilities Include:
Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services.
Act as a resource for the Member Advisors for questions and program support.
Provides supervision in the absence of the Member Advisor Supervisor and/or Manager. Inform Supervisor/Manager of the coaching and assistance that was provided to the MA I upon their return.
Provide feedback to Member Advisor Supervisor for coaching purposes.
Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.
Requirements Include:
Must have 1-3 years of prior Contact Center experience or relevant phone/sales experience.
Must be flexible and available to work Contact Center hours of operation:
Monday- Friday - 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.
Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
$20.5-22.5 hourly 9d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Upper Darby, PA?
The average customer care representative in Upper Darby, PA earns between $25,000 and $39,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Upper Darby, PA
$31,000
What are the biggest employers of Customer Care Representatives in Upper Darby, PA?
The biggest employers of Customer Care Representatives in Upper Darby, PA are: