Customer care representative jobs in Utica, NY

Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude Determine customer needs, explain and sell products and services Participate in branch prospecting efforts Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas May provide back up to the teller line as needed Ability to understand directions and adhere to established policy and procedures Able to remain focused Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Requirements: High School Diploma or GED Internal product and services knowledge Accurate and proficient math skills Professional and friendly interpersonal communications skills Proficient computer skills Clear thinking and ability to stay focused Thorough knowledge of bank products and services Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Two (2) years of bank and/or customer service normally required All applicants must be 18 years of age or older

Job Description The Student Engagement Specialist will support students in the Utica City School District by providing the facilitation and coordination of individualized wraparound services. Promotes the philosophy and mission of the agency by performing the following duties. Duties and Responsibilities: Assist in the identification, enrollment and monitoring of students in need of services. Provide Tier 2 Interventions and supports to identified students. Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals for identified students. Works to coordinate and monitor ICAN Services for identified UCSD students in need. Assists in the design, coordination, and implementation of groups with identified students. Serve as a liaison between families of identified youth and school officials to better engage them in their child's educational process.| Collaborate with other ICAN programs and services that might benefit UCSD students. Assist in the design, implementation, oversight and delivery of various truancy initiatives to ensure students remain engaged in their educational process. Directs students to use positive behaviors for success in the classroom and with diverse teaching styles. Support various UCSD initiatives by working to recruit and retain students in those programs. Adheres to best practices in professional ethics and boundaries. Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support. Additional duties may be assigned, on an as-needed basis. Education/Experience: Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor's Degree in Education, Special Education, Psychology, Social Work, or related field required. At least two years relevant experience in traditional and non-traditional youth service setting required. Additional professional development in specialty areas helpful. Ability to adjust to student, staff, and program needs. Experience working with students with severe emotional and behavioral problems required. A valid NYS Driver's License is preferred; reliable transportation is required.

Job Description Are you an experienced customer support professional or looking for an exciting career for the first time? Affinity recruiting is looking for a Sales Associate for an amazing client in the Syracuse, NY location! Ideal candidate will have: Minimum of 1 year of customer service / sales experience! Excellent written and verbal communication! Proficient with Microsoft Office Suite (Word, Excel, PowerPoint & Outlook)! Self-motivated, creative, persistent, flexible & innovative! Detail oriented! Duties and Responsibilities: Manage the relationships with new and existing customers! Be the primary contact for customers new and existing! Be the middle person between customers and internal production team, communicating the customers' requirements and requests! Able to troubleshoot customer issues! Assist the marketing and sales team with their initiatives! Will provide support to the sales and marketing team, as needed! Day to day: Interacting with customers - taking new orders, processing repeat orders. Working with the production scheduler to obtain ship dates. Troubleshooting issues with the sales and production team. If this sounds like you, we want to hear from you! Please reply to this posting with an updated resume and a recruiter will reach out to you as soon as possible!

Are you a natural problem-solver with a passion for helping others? Join The Fountainhead Group as a Call Center Representative and become an essential part of our friendly and dedicated Customer Service Team. In this onsite/in-person role, you'll be the voice of FGI-guiding customer orders from start to finish, ensuring accuracy, timely delivery, and turning challenges into solutions. If you thrive in a fast-paced environment and love creating positive customer experiences, we'd love to have you on the team! Please note: This is an onsite role and relocation packages are not offered. Want to learn about our open positions at the Fountainhead Group...Click here to learn more! **************************** Responsibilities What You'll Do: The below describes a typical day as a member of our Customer Service Team. Your role as a Call Center Representative involves: Routing phone calls to the appropriate people Updating and sending various reports to National Sales Managers and Account Rep. Tracking and reporting on freight deliveries from various carriers Managing and logging customer issues and provide customer with relevant documentation to handle their issue. Writing up customer orders taken over the phone Editing all free replacement parts orders Fulfilling MSDS sheet requests from customers Pulling and adjusting EDI orders daily Confirming billing accuracy by comparing shipped and ordered quantities Pulling Home Depot routing through Transplace and forwarding to shipping Handling Customer Specific EDI transactions sets (ASN's and 810 invoicing) Settling credit card transactions Attending trade shows when needed and available Contacting accounts to resolve issues and/or promote sales Helping with planning sales meetings, presentations, and show preparation Mailing out invoices Interacting with FGI customers via phone and email Reviewing documents and entering data points into ERP (EPICOR) Remote Position No Min Compensation USD $19.00/Hr. Max Compensation USD $21.00/Hr. Qualifications Who You Are: You have a high school diploma or equivalent, and some experience working in customer support or a related field. You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products. You have excellent communication skills, both written and verbal, and can convey information clearly and effectively. You are creative and competent in solving problems and finding solutions that meet customer needs and expectations. You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team. You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services. You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure. You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues. You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work. In addition to a competitive salary, we are pleased to offer the following benefit package: Medical Dental Paid Vacation Holiday Pay 401k with employer match Tuition Reimbursement Health Reimbursement Account (HRA) Flexible Spending Account (FSA) Employer paid Life Insurance Employee paid Voluntary Life and Short Term Disability Coverage Company Website ************************************* To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events! ************************************** ************************************* Company Profile "We Are The Fountainhead Group" - YouTube Video: ******************************************* The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer's lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use. Across four manufacturing and distribution centers in Central New York, we're committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come. The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family!

The Care Coordinator II is responsible for coordinating multiple aspects of the youth's and/or families' care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff. Essential Job functions Coordinate multiple aspects of the youth's and/or families' care. Assess the youth and/or family's needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team. Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team. Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes. Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs. Meet with youth individually to assess and teach skill development and report on their progress. May organize and facilitate skill-based groups for youth. Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication. Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed. May be assigned to lead projects or mentor program staff. On-call responsibilities for Foster Care and Youth ACT programs. While this job description covers many aspects of the role, employees may be required to perform other duties as assigned. Education & Experience Bachelor's degree required. Minimum 18 months of relevant experience required. Therapeutic Foster Care program: Master's degree in Social Work or a related human services field, OR Bachelor's degree in Social Work or related human services field with 2 years of related experience. SPECIAL REQUIREMENTS Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. Youth ACT program : CPR certification required or obtained within 60 days of hire. Knowledge, Skills & Abilities In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated: Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies Ability to de-escalate and manage crisis situations both in-person and by phone Ability to deliver psychoeducational training Ability to work collaboratively as part of a multi-disciplinary treatment team Ability to work through a series of issues using independent judgment Ability to be independent and self-directed Physical Demands & Work Environment Must be able to work a variable scheduling including evenings and weekends The following daily physical demands are required: Sitting (up to 6 hours) Occasional standing (up to 2 hour) Occasional walking (up to 2.5 hours) Driving (several times a week up to 6 hours) Continuous balancing (up to 8 hours) Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours) Weekly lifting up to 10-15 lbs. on a daily basis Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.) Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent Ability to change positions as needed SPECIAL CONSIDERATIONS While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary. $21.50 Minimum pay rate, $31.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.

Job Description Call Center Representative Full Time - Position is 100% on site New York Mills, NY, US The Fountainhead Group is looking for a Call Center Representative to join our FGI Family and support as a member of the Customer Service Team. Your role as a Call Center Representative will be handling FGI customer orders from start to finish. You will make sure that the orders are accurate and delivered on schedule. You will also address any problems that may arise along the way and find solutions quickly and efficiently. About Us: The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer's lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use. Across four manufacturing and distribution centers in Central New York, we're committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come. What You'll Do: The below describes a typical day as a member of our Customer Service Team. Your role as a call center representative involves: Routing phone calls to the appropriate people Updating and sending various reports to National Sales Managers and Account Rep. Tracking and reporting on freight deliveries from various carriers Managing and logging customer issues and provide customer with relevant documentation to handle their issue. Writing up customer orders taken over the phone Editing all free replacement parts orders Fulfilling MSDS sheet requests from customers Pulling and adjusting EDI orders daily Confirming billing accuracy by comparing shipped and ordered quantities Pulling Home Depot routing through Transplace and forwarding to shipping Handling Customer Specific EDI transactions sets (ASN's and 810 invoicing) Settling credit card transactions Attending trade shows when needed and available Contacting accounts to resolve issues and/or promote sales Helping with planning sales meetings, presentations, and show preparation Mailing out invoices Interacting with FGI customers via phone and email Reviewing documents and entering data points into ERP (EPICOR) Who You Are: You have a high school diploma or equivalent, and some experience working in customer support or a related field. You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products. You have excellent communication skills, both written and verbal, and can convey information clearly and effectively. You are creative and competent in solving problems and finding solutions that meet customer needs and expectations. You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team. You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services. You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure. You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues. You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work. The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family! Medical Dental Paid Vacation Holiday Pay 401k with employer match up to 2% Tuition Reimbursement Health Reimbursement Account (HRA) Flexible Spending Account (FSA) Employer paid Life Insurance Employee paid Voluntary Life and Short Term Disability Coverage Company Website ************************************* To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events! ************************************** *************************************

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at ********************* . ABOUT THERMOPATCH AN AVERY DENNISON COMPANY Thermopatch is a global organization, specializing in emblems, transfers and label solutions for textiles since 1934. With our headquarters in Syracuse, NY in the United States of America, we are active in several European countries operating from the Netherlands. Our offices in the Netherlands and the United States work closely together with an extensive network of offices and experienced distributors in the rest of the world to help us achieve our goals. Job Description Process customer orders Answer customer questions in regards to products, order time frames, delivery timeframes Process order changes when it is possible according to order procedures. Process and provide status on RMA-Return Material Authorization Provides timely and accurate information to incoming customer order status and product knowledge requests Sets up new customer accounts De-escalates customers and notifies management of customers that request to speak with a supervisor Identifies customer complaints and works with management team to resolve the issue Works closely with credit department to resolve credit issues Provides timely feedback to the company regarding customer's concerns Partners with sales team to meet and exceed customer service expectations Performs data entry tasks to maintain customer information database Notify management team for Rush orders to provide customer timely realistic resolution to their needs Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system Completes assigned work from supervisor, Quotes , Orders, etc Complete Quotes and orders following company procedure for Pap Plates Complete Quotes and orders following company procedure for available Hpt's Qualifications High School diploma or equivalent required. 1+ years Customer Service or related experience preferred. Knowledge of customer service principles. Strong written, verbal and telephone communication skills. Computer and data entry skills. Organizational skills, detailed oriented and good follow-up Able to effectively manage multiple priorities and issues. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. information will be kept confidential according to EEO guidelines.

Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time On-site work required in Rome, NY is overtime eligible and Incentive earning eligible. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will: Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat. What You'll Do: As a Call Center Representative your primary responsibilities will include: Manage a high volume of inbound/outbound calls in a timely manner. Build sustainable relationships and engage members by providing a superior level of service and support. Perform problem resolution in addition to offering products and services that may fit their needs. Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures. Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies. i.e., Bank Secrecy Act and the SAFE Act. Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees. Meet or exceed individual competencies and goals while also contributing overall goals of the organization. Verify and maintain member information captured in Core and CRM systems. Keep equipment operational by following established procedures; reporting malfunctions. Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels. Uphold the mission and vision that align with AmeriCU's core values and strategic direction. Register in the NMLS database and maintain personal information. Data must be accurate and up to date. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

Job DescriptionCustomer Sales Representative Direct Hire for the Yonkers, NY area Base Salary plus 3% gross profit commission! Unlimited Income! What's in it for you? Unlimited income Build Relationships Direct Hire Position Company is looking for someone with: Great communication skills Computer skills Willingness to learn about products Customer Sales Representative Details: No cold calling. You will be building existing accounts Must be comfortable talking to people Must be open to building excellent relationships with customers Prior sales experience is preferred Company Provides: Company Car Laptop Cell Phone Gas Card Apply now for consideration! www.staffworkscny.com315-455-9675

Hours: Evening As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That s where you come in! See the Responsibilities section below to learn more. The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone. Starting Pay Rate: $21.00 Per Hour (not including shift differentials) Shift Differentials: Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between Monday Friday 6:01am 4:59pm, $21 per hour (standard pay rate) For hours worked between 5:00pm and 9:00pm, +$0.50 per hour For hours worked between 9:01pm and 6:00am, +$1.00 per hour For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour Start dates Available: Start your 4-week training on one of the dates below: October 27, 2025 (8:00am - 4:30pm) November 17, 2025 (8:00am - 4:30pm) Responsibilities Include: Receive inquiries from clients via phone, email, and fax Triage and field questions from clients Input contract information in our database Implement client account transfers and verify changes Ensure all client account entries adhere to jurisdictional regulations Provide team members with proofreading, scanning, mailing, and other administrative support Summary: Each day, you ll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the clients needs are met with accuracy and efficiency. Qualifications: High School diploma required, Associate s or equivalent military experience preferred Attention to detail, with an ability to stay focused on assigned tasks Basic computer and typing skills Good communication - written and verbal, particularly on the phone Many of our positions require an extra level of screening to obtain Department of Defense security clearance Successfully clear drug screen and background check to meet industry and security licensing requirements Data Entry experience is preferred. What awaits you at Rapid Response: Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Paid vacation and sick time Wellness program and wellness days off Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Us: Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country. Additional Information: Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer. INDRR2

Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. **Key Responsibilities:** - Provide exceptional customer support to homeowners. - Handle homeowners to assist with locating local service providers. - Manage all customer interactions via inbound/outbound phone, email, and written correspondence. - Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications. - Communicate customer facing issues to management and identify areas of opportunity - Collaborate with internal departments to resolve customer opportunities - Actively participate in departmental Excellence initiatives as well as agent certifications **Preferred Qualifications:** - High School Degree/GED - 2+ years of experience in a call center and troubleshooting **Key Qualifications:** - Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) - Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer - Excellent customer service skills - Strong written and oral communication skills - Proficient in MS Office (specifically Word and Excel) - Strong analytical skills, accuracy and attention to detail - Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time - Creative problem-solving skills - Self-starter and well organized, able to multi-task and prioritize work **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Range: $16-19 Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Job Description * Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements: * Microsoft Office proficient * Type 35-45 words per minute * Excellent verbal and written communication skills Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you. Summary/Objectives The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team in achieving their annual goals. The CSR is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in growing the bank, while managing preventable losses and reducing fraudulent activity. Essential Functions * Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, "Thank you for banking with Pathfinder Bank." While maintaining confidentiality of all customer records and documents. * Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work. * Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management. * Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy. * Update customer contact information on an ongoing basis to be sure we have the most accurate data on the even the bank would need to contact them. * Understand and adhere to risk and regulatory standards, policies, and controls. Identify risk-related issues needing escalation to management. * Demonstrate by proactively assisting other branch colleagues when needed as well as actively participating and contributing during branch team meetings. Requirements * High school diploma or equivalent * At least one year customer service experience * 1-3 years banking experience or cash handling experience * Professional in appearance and conduct * Intermediate computer skills (Microsoft Office and Outlook) * Basic mathematical functions * Ability to work as part of a team and assist other team members * Ability to adapt to change * Attention to detail and quality of work * Ability to multi-task * Positive attitude

Requirements Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit. Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate. Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required. Respond to general inquiries for program information. Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors. Maintain a clean and safe environment in accordance with all infection and safety control policies. Report all physical plant problems to the supervisor, when appropriate, and prison authorities. Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator. In-person attendance is required to collaborate with co-workers. Perform other duties as assigned. Minimum Qualifications: High school diploma or equivalent is required. Key Competencies: Must be dependable and professional Excellent interpersonal and communication skills Strong problem-solving skills Enjoy working with children Ability to interact with a multicultural population is essential Must be able to adapt to change as the program dictates Good organizational, communication, and problem-solving skills Benefits of Working at Osborne Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received. ** Salary is based on commensurate experience and other qualifications Salary Description $18 per hour

Hiring Immediately, Automotive Call Center Representative Driver's Village, a World Class Transportation Provider, continues to grow and we are seeking a customer-service-oriented Automotive Call Center Representative to join our successful team. If you like working with people - even if you have no automotive experience - this career is for you! Driver's Village represents over 17 automotive franchises, serving hundreds of customers each month. We've been making customers happy for nearly 85 years, by providing safe and reliable transportation. Duties and Responsibilities Include but are not limited to: Answer a high volume of calls related to sales, service and other related inquiries Receive inbound calls and make outbound customer service calls Schedule appointments by obtaining and verifying information Provides product/service information by answering questions and offering assistance Maintains call center database by entering and verifying information; updating contact log Updates job knowledge by participating in educational opportunities Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Applicants Should Meet or Exceed these Requirements: A team player who is focused on providing exemplary customer service Outstanding people skills Experience in a customer service setting Phone skills/verbal communication Good listener Data entry skills Product knowledge Dependability Ability to multitask in a fast paced work environment Have reliable transportation All DV Team Members Enjoy: 40 Hour Work Week Excellent health, vision and dental benefits Modern Dealerships and Facilities - Air conditioned shops in the summer, heated in the winter. Great career and earning opportunities at the largest auto dealer group in CNY Never work on Sundays or Holidays Recognition Programs Opportunity for advancement Benefits: Medical, Dental & Vision Coverage 401K Program Life Insurance & Disability Coverage Enhanced Vacation Plan & Paid Holidays Never work on Sundays or Major Holidays Paid Bereavement Debt Free College Education to eligible employees Pay: $15.50 - $17.00 Hourly Call ************ for additional questions. We are an Equal Opportunity Employer. We consider all applications for all jobs without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, transgender status, gender dysphoria, predisposing genetic characteristics or carrier status, disability, marital or family status, pregnancy, veteran status, arrest or conviction record, domestic violence victim status or any other legally protected class or status. Please notify a company representative if you require a reasonable accommodation to participate in the application and/or interviewing process.

Call Center Representative Full Time - Position is 100% on site New York Mills, NY, US The Fountainhead Group is looking for a Call Center Representative to join our FGI Family and support as a member of the Customer Service Team. Your role as a Call Center Representative will be handling FGI customer orders from start to finish. You will make sure that the orders are accurate and delivered on schedule. You will also address any problems that may arise along the way and find solutions quickly and efficiently. About Us: The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer's lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use. Across four manufacturing and distribution centers in Central New York, we're committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come. What You'll Do: The below describes a typical day as a member of our Customer Service Team. Your role as a call center representative involves: Routing phone calls to the appropriate people Updating and sending various reports to National Sales Managers and Account Rep. Tracking and reporting on freight deliveries from various carriers Managing and logging customer issues and provide customer with relevant documentation to handle their issue. Writing up customer orders taken over the phone Editing all free replacement parts orders Fulfilling MSDS sheet requests from customers Pulling and adjusting EDI orders daily Confirming billing accuracy by comparing shipped and ordered quantities Pulling Home Depot routing through Transplace and forwarding to shipping Handling Customer Specific EDI transactions sets (ASN's and 810 invoicing) Settling credit card transactions Attending trade shows when needed and available Contacting accounts to resolve issues and/or promote sales Helping with planning sales meetings, presentations, and show preparation Mailing out invoices Interacting with FGI customers via phone and email Reviewing documents and entering data points into ERP (EPICOR) Who You Are: You have a high school diploma or equivalent, and some experience working in customer support or a related field. You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products. You have excellent communication skills, both written and verbal, and can convey information clearly and effectively. You are creative and competent in solving problems and finding solutions that meet customer needs and expectations. You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team. You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services. You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure. You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues. You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work. The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family! Medical Dental Paid Vacation Holiday Pay 401k with employer match up to 2% Tuition Reimbursement Health Reimbursement Account (HRA) Flexible Spending Account (FSA) Employer paid Life Insurance Employee paid Voluntary Life and Short Term Disability Coverage Company Website ************************************* To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events! ************************************** *************************************

Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time is overtime eligible and Incentive earning eligible. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will: Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat. What You'll Do: As a Call Center Representative your primary responsibilities will include: Manage a high volume of inbound/outbound calls in a timely manner. Build sustainable relationships and engage members by providing a superior level of service and support. Perform problem resolution in addition to offering products and services that may fit their needs. Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures. Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies. i.e., Bank Secrecy Act and the SAFE Act. Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees. Meet or exceed individual competencies and goals while also contributing overall goals of the organization. Verify and maintain member information captured in Core and CRM systems. Keep equipment operational by following established procedures; reporting malfunctions. Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels. Uphold the mission and vision that align with AmeriCU's core values and strategic direction. Register in the NMLS database and maintain personal information. Data must be accurate and up to date. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. We seek part-time Hospitality Center Staff to join our Hospitality Center Network. The Hospitality Center Staff welcomes Individuals and families visiting correctional facilities. The position provides general oversight of the Hospitality Center during visiting hours. Salary: $18.00 hourly Requirements Essential Duties: * Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit. * Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate. * Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required. * Respond to general inquiries for program information. * Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors. * Maintain a clean and safe environment in accordance with all infection and safety control policies. * Report all physical plant problems to the supervisor, when appropriate, and prison authorities. * Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator. * In-person attendance is required to collaborate with co-workers. * Perform other duties as assigned. Minimum Qualifications: * High school diploma or equivalent is required. Key Competencies: * Must be dependable and professional * Excellent interpersonal and communication skills * Strong problem-solving skills * Enjoy working with children * Ability to interact with a multicultural population is essential * Must be able to adapt to change as the program dictates * Good organizational, communication, and problem-solving skills Benefits of Working at Osborne Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received. Salary is based on commensurate experience and other qualifications