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Customer care representative jobs in Wilmington, NC

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  • Customer Relations Specialist - 100% Commission | Wilmington, NC (SG-685603)

    Strickland Group LLC 3.7company rating

    Customer care representative job in Wilmington, NC

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $29k-42k yearly est. 9d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer care representative job in Wilmington, NC

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 - $18.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $16-18 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Pro-Serv Food Equipment 4.1company rating

    Customer care representative job in Wilmington, NC

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively
    $26k-34k yearly est. 31d ago
  • AI Engagement Specialist

    Jpmorganchase 4.8company rating

    Customer care representative job in Wilmington, NC

    Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities. As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities. Job Responsibilities Develop and implement creative engagement strategies to promote the use of AI tools among employees. Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications. Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions. Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology. Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees. Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements. Required Qualifications, Capabilities, and Skills 5+ years of experience in project management, training, process engineering, or marketing. Strong passion for new technology and a desire to share that excitement with others. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong analytical skills and a data-driven approach to problem-solving. Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences. Preferred Qualifications, Capabilities, and Skills Experience crafting content and facilitating workshops to advance mindsets and skillsets. Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable. Portfolio of AI projects you are working on. Considered a thought leader on social media or in offline communities on AI or new technologies.
    $47k-72k yearly est. Auto-Apply 60d+ ago
  • Customer Success Representative

    Anza Mortgage Insurance Corporation

    Customer care representative job in Wilmington, NC

    About the role This is a rewarding opportunity in our Wilmington, NC, company headquarters. As a customer success representative, you will be directly responsible for solving lender-specific issues as well as promoting new opportunities to non-using / low-usage customers with the goal of strengthening long-term relationships. This role is ideal for a recent college graduate, individual with great interpersonal skills, the ability to easily develop relationships, and a focus on detail. What you'll do Key responsibilities include: Regional, Key, and Local Account Management: Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers. Tracking and Reporting: Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs. Work in a team environment, focusing on achieving predetermined corporate and team / individual goals. Qualifications College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology. Travel as needed to local, regional, or national mortgage lending and corporate events. Exceptional communication and interpersonal skills, with the ability to influence both externally and internally. Competitive base salary plus performance-based incentives tied to achievement of predetermined goals.
    $31k-50k yearly est. 37d ago
  • Customer Service & Sales Representative

    SPI LLC 4.0company rating

    Customer care representative job in Wilmington, NC

    Job Description current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
    $28k-35k yearly est. 8d ago
  • Customer Service Representative (Full Time)

    Liberty Medical Specialties 4.1company rating

    Customer care representative job in Wilmington, NC

    Job DescriptionSalary: Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Wilmington, NC! The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections. Duties of the CSR position include, but are not limited to, the following: Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation. Process retail sales transactions and maintain retail inventory when applicable. Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services. Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements). MUST HAVES: Basic knowledge/familiarity with medical terminology and diagnostic codes. Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances Good organizational skills Effective communication skills Dependable attendance High School Diploma Must pass drug test DESIRED QUALIFICATIONS (will be given preference): At least some college education At least 6 months of recent, related experience. FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more) COMPENSATION - Hourly wage APPLY ONLINE TODAY! Simply Click "Apply" at the top of this page. No phone calls please. Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from our family to yours. We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.
    $24k-32k yearly est. 7d ago
  • Bilingual Call Center Representative

    Maximus 4.3company rating

    Customer care representative job in Wilmington, NC

    Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50
    $23k-30k yearly est. Easy Apply 3d ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Customer care representative job in Wilmington, NC

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12 per hour Salary Range: 0 - 0 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-12 hourly Auto-Apply 60d+ ago
  • Auto Customer Service Reps

    Deacon Jones Chevrolet GMC of Kinston

    Customer care representative job in Jacksonville, NC

    1053 U.S. 258, Kinston, NC 28504 General Motors / GM Certified Service Technician / MechanicGenerous Pay Plan + Great Benefits! Up to $5,000 Sign-on Bonus for Qualified Candidates! $35 - $45 per hour! Do you have GM Tech Experience and would like to continue your Career with a Great Company? If so, please apply online today!Dont miss this great Career Opportunity! Walk-in Applicants are Welcome! Deacon Jones, one of the most renowned dealership groups, has recently purchased Sale Auto Mall in Kinston, NC. We sell and service BMW, KIA, Chevrolet, Ford, and a wide variety of certified used vehicles. We need to hire GM-Certified Service Technicians/ Mechanics and look forward to having you join our team to ensure that our customers continue to enjoy excellent customer service. We value our employees and invest in their success. Apply Online Today! The Deacon Jones Family has been proudly serving North Carolina for over 40 years. Our motto is: 'We Treat You How We Would Like to be Treated'. We offer: Generous pay plan! $35 - $45 per hour! Relocation assistance available Up to $5,000 sign-on bonus for the right candidate Medical, Dental and Vision Insurance Employee purchase program Paid Vacation / Sick time Opportunity for advancement Responsibilities GM-Certified Service Technician: Perform work as outlined on repair order accurately in accordance with dealership and factory standards Diagnose cause of any malfunction and perform repair Efficiently repair automotive systems, including engine, transmission, electrical, steering, suspension, brakes, air-conditioning, etc., in accordance with dealership standards. This includes diesel vehicles. Communicate with parts department to obtain needed parts Examine the vehicle to determine if additional safety or service work is required. Notify service advisor immediately if additional work outlined is not needed or required Notify service advisor immediately if repairs cannot be completed within the time promised Document work performed Keep shop area neat, clean and be able to account for all dealership-owned tools at all times Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor Qualifications/Requirements GM-Certified Service Technician: GM certification and experience is required Ability to read and comprehend instructions and information Must be a team player Valid driver's license and good driving record Please upload your resume and complete the online assessment Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service
    $26k-35k yearly est. 13d ago
  • Customer Service Representative

    Modern Aviation

    Customer care representative job in Wilmington, NC

    Job Details Wilmington, NC $17.50 - $19.00 HourlyDescription Customer Service Representative The Company Modern Aviation (the “Company”) is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator (“FBO”) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Company Benefits Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available Benefits Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations. Essential Functions Deliver proactive, personalized service to Private and Corporate Aviation clientele. Arrange services including hotel, catering, and ground transportation. Coordinate aircraft services, such as fuel and hangar storage. Input trip data into scheduling software as well as updating customer information in database, as necessary. Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educate customers on available services, promotions, and programs. Process customer invoices. Answer customer questions and resolve issues, as necessary. Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations. Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc. Maintain lobby appearance and keep snack and beverages stocked. Flight tracking via online databases to ensure timely services. Perform other duties that may be assigned, as necessary. Qualifications Minimum Qualifications Must be 18 years of age. Strong verbal and written communication skills. Intermediate knowledge of all Microsoft Office products. Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations. Negotiation and sales skills. Reliable multitasking skills. Valid driver's license. Preferred Qualifications: Previous customer service experience preferred. Basic knowledge of various aircraft types and servicing a plus. Reports to: Customer Service Manager Supervisory Responsibility: This job has no supervisory responsibilities. FLSA Status: This position is nonexempt. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. This position requires various tasks performed in all types of weather conditions. Travel: This position requires no travel. Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights, weekends, and holidays. EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Please click on the link below to complete the predictive index assessment: *******************************************************************************************
    $26k-34k yearly est. 60d ago
  • Customer Service Representative

    Mystic Jet Center, LLC

    Customer care representative job in Wilmington, NC

    The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Company Benefits Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available Benefits Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations. Essential Functions * Deliver proactive, personalized service to Private and Corporate Aviation clientele. * Arrange services including hotel, catering, and ground transportation. * Coordinate aircraft services, such as fuel and hangar storage. * Input trip data into scheduling software as well as updating customer information in database, as necessary. * Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. * Educate customers on available services, promotions, and programs. * Process customer invoices. * Answer customer questions and resolve issues, as necessary. * Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations. * Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc. * Maintain lobby appearance and keep snack and beverages stocked. * Flight tracking via online databases to ensure timely services. * Perform other duties that may be assigned, as necessary
    $26k-34k yearly est. 9d ago
  • PT Automotive Customer Service Advisor-845

    Tupeloms

    Customer care representative job in Jacksonville, NC

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $27k-35k yearly est. 16h ago
  • Virtual Customer Service Representative

    Meron Financial Agency

    Customer care representative job in Jacksonville, NC

    Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
    $26k-35k yearly est. 6d ago
  • Retail Customer Service Representative

    Nc145

    Customer care representative job in Leland, NC

    Benefits: Company parties Flexible schedule Training & development Retail Customer Service Representative - Benefit and Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. The Ideal Retail Customer Service Representative Candidate Will Have: Previous customer service or sales experience in a retail environment Exceptional customer service skills Ability to translate customer requirements into final products or services Assist in handling customer complaints and problems in a professional manner Multitasking - must have the ability to simultaneously process multiple tasks Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills A high school diploma or equivalent required Valid driver's license required Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software Ability to work flexible hours Some supervisory skills preferred Retail Customer Service Representative - Daily Tasks: Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner Assists customers with their product and service need in person, through email, and by phone Processes customer sales through the point-of-sale system Opens and closes the center, cash register, and other center systems Assists management in maintaining, ordering, and stocking inventory Maintains the center consistent with established standards Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sorts and deposits mail in private mailboxes Captures, complete tasks, and organizes Virtual Mail Retail Customer Service Representative - Role Requirements: Must be able to stand behind a sales counter for extended periods of time Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, by phone, and in-person Must perform all duties in a safe and efficient manner Company OverviewSince 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities. Apply today! Compensation: $13.50 per hour At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! *PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
    $13.5 hourly Auto-Apply 60d+ ago
  • Service Center Representative I

    Excite Credit Union 3.3company rating

    Customer care representative job in Wilmington, NC

    Full-time Description The Service Center Representative I provides a broad range of Credit Union services to members and non-members via incoming telephone calls, email and secure online banking messages. Provides guidance and troubleshooting of Credit Union electronic services. Assists financial center and other department team members with general information and research as well as miscellaneous duties as needed. Reasonable accommodations may be made to enable individuals with disabilities. Key Performance Expectations: Responsible for being knowledgeable of, and ensuring that Service Standards, as defined and established by the credit union, are actively pursued and routinely achieved in the day-to-day performance of job duties Actively supports the Purpose, Values and Strategic Plan of Excite Credit Union Contributes to the overall success of the department through exceptional member service and sales Assists members and non-members with a variety of requests including account transactions, balance information, problem resolution, policy and procedure questions, and the building of account relationships through the introduction of additional products and services Responsible for maintaining the department's expectation for daily Logged On Time in an effort to maintain a high level of availability which results in acceptable Service Level and Abandoned Rate statistics for the department Responsible for remaining current on all promotional campaigns, department/credit union policies and procedures for processing telephone transactions Responsible for achieving the department's monthly thresholds for individual cross-selling performance Responsible for accurate and efficient phone usage (holds, conferencing, transfers) and exercising sound judgment when department is experiencing high call volume Performs a variety of other teller functions on a daily basis between incoming phone calls Establishes and maintains ongoing professional relationships with staff and management. Communicates thoughts and ideas to others in a manner that is respectful and that fosters a productive and supportive environment. Demonstrates the highest commitment to exceptional internal and external member service Takes responsibility for individual career development and training and seeks opportunities to learn new skills by attending training classes to further enhance job knowledge and leadership abilities in order to provide an increased level of service to our members Ensures that the Service Center is open and ready to conduct business each business day as well as ensures that office/building opening and closing procedures are followed as necessary Actively participates in team meetings Requirements Required Experience and Education 1 year customer service experience Strong technical acumen Demonstrated ability to be fiscally responsible Desired Experience and Education Credit Union/Financial Services experience Bilingual a plus Salary Description $20.74 - $24.74
    $27k-33k yearly est. 56d ago
  • Customer Experience Coordinator

    Marshalls of Ma

    Customer care representative job in Jacksonville, NC

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1250 Western Blvd Location: USA Marshalls Store 0768 Jacksonville NCThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 53d ago
  • Customer Counter Service at MR. BAGEL MEISTER LELAND

    MR. Bagel Meister Leland

    Customer care representative job in Leland, NC

    Job Description Mr. Bagel Meister in Leland, NC is looking for a full-time team member to join our 8 person team for a customer & counter service position. Our ideal candidate is attentive, motivated, and friendly. Enjoy every late afternoon/evening off! Counter Service includes preparing cold station sandwiches, bagel orders, cashier and dining room duties for customers. Job requirements will also include some food and counter prep, stocking cold station, and clean up. Experience preferred, but not required if willing to learn. Positive attitude required. As a small family owned business, we encourage cross-training for quick advancement and improved flexibilities in scheduling. All shifts range from 6am-3pm. Earlier shifts possible with the baking team. Open hours are 6:30-1pm. Sundays Close at 12 noon. Weekend shifts are required with team rotations off when available. We look forward to receiving your application. Thank you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $24k-30k yearly est. 6d ago
  • Call Center Specialist

    Corning Credit Union 3.9company rating

    Customer care representative job in Wilmington, NC

    NC Call Center Specialists Greater Wilmington, NC Area Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Essential Job Duties Maintain appropriate knowledge of core systems and CCU's products and services Answer incoming calls and member questions in a prompt and professional manner Present and explain beneficial products to members and assist in meeting their vast financial needs Open new memberships, accounts, and services Assist members with requests for account research needs Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures Proactively educate members on the ease of doing business with CCU through our many electronic service channels Also assumes responsibility for other projects or duties as required or assigned Required Competencies Strong customer service and interpersonal skills with the ability to connect well with members via the telephone Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment Possesses exceptional verbal and written communication skills Exceptional attention to detail Strong problem-solving skills Confidence in promoting appropriate products and services Technical aptitude with experience using mobile banking and other apps or financial services Education Requirements A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered A high school diploma or GED is required Experience Requir ements Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate Communication Skills Requirements The ability to read and comprehend moderate to advanced instructions and correspondence The ability to write moderate to advanced correspondence within professional etiquette standards The ability to effectively present information in one-on-one and group situations Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role. Ability to work in a repetitive motion for a lengthy period of time Ability to work within a fast-paced call center environment Regular use of computer required Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ADP Privacy Policy | ADP Legal Policy
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • Clinical Call Center Representative (CCMA)

    LRMC

    Customer care representative job in Little River, SC

    The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response. WHY LRMC: Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Assist patients calling in a pleasant and professional manner. * Telephone duties will include assisting patients with scheduling appointments, medication refills, referrals and communicating necessary information to clinical staff and providers. * Strives to retrieve messages and return calls to patients in a timely manner. * Review charts of patients requiring assistance or requesting a call back. * Documents call criteria in EMR within a timely manner. * Maintains a neat/well organized work area. * Attends all training courses as required. * Always maintain patient confidentiality. * Maintains Center confidentiality and Code of Compliance per policy. * Follows established policy and procedures. * Performs other duties, as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team-oriented environment. EDUCATION and/or EXPERIENCE: * High School diploma or GED. * Certified Clinical Medical Assistant minimum * Worked in medical office clinical setting minimum 2 years. * Bilingual English/Spanish is a plus, but not required. LRMC offers benefits such as: * Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date. * Employer matched 403B Retirement Plan. * Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave. * Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.
    $23k-31k yearly est. 23d ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Wilmington, NC?

The average customer care representative in Wilmington, NC earns between $24,000 and $37,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Wilmington, NC

$30,000

What are the biggest employers of Customer Care Representatives in Wilmington, NC?

The biggest employers of Customer Care Representatives in Wilmington, NC are:
  1. U-Haul
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