Customer care representative jobs in Wilmington, NC - 264 jobs
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Customer Service Admin
Agilent Technologies 4.8
Customer care representative job in Wilmington, NC
We are looking for a motivated and team focused Customer Service Admin who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team. This is a Customer Service environment that requires excellent communication, and organization skills.
As a member of the Americas Customer Operations Center, you take responsibility for providing an exceptional customer service experience focused on first contact resolution.
Responsibilities:
Handle a high volume of phone calls, chats, and emails in a Call Center environment.
Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions.
Place phone and written customer orders.
Grow and maintain customer relationships.
Ensure the highest level of customer service and satisfaction.
Research Billing and Invoice Inquiries as well as disputes.
Adopt/apply Continuous Improvement' mindset by identifying improvement opportunities and driving implementation.
Positively handle customer service environment challenges.
Cross-training to learn and perform additional activities as business needs dictate.
Qualifications
Associate/ bachelor's degree or a combination of education and work experience
2+ years of customer service experience and a strong interest in working directly with customers
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
SAP/CRM experience preferred
Positive attitude and strong interpersonal skills
Able to establish and maintain strong relationships
Time management and organizational skills
Sound judgement
This is an hourly hybrid onsite position that requires flexibility in work schedule, occasional overtime, and the ability to work late the last working day of each month.
Shift: 9:30AM - 6:00PM
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least January 29, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $20.77 - $32.45/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: NoShift: DayDuration: No End DateJob Function: Customer Service
$20.8-32.5 hourly Auto-Apply 3d ago
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Customer Service Representative
Fastsigns 4.1
Customer care representative job in Wilmington, NC
Benefits:
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Profit sharing
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $18.00 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$18-20 hourly Auto-Apply 60d+ ago
Customer Support Specialist I (Scheduled Part Time )
First Bank 4.6
Customer care representative job in Wilmington, NC
Job Description
The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.
Schedule: Monday-Friday 9am-2pm with rotating Saturday 9am-2pm (every other Saturday)
Work schedule type: Hybrid
ESSENTIAL FUNCTIONS:
Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.
Returns customer phone messages from after hours.
Performs account transactions including, but not limited to: payments & transfers.
Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.
Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.
Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.
Researches and responds to secure/unsecure customer messages.
Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.
Provide, present and promote Service Excellence to all external and internal customers.
Completes training as assigned.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.
Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$31k-37k yearly est. 11d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer care representative job in Wilmington, NC
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-34k yearly est. 8d ago
PT Automotive Customer Service Advisor-1776
Tupeloms
Customer care representative job in Wilmington, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-34k yearly est. 3d ago
Customer Service & Sales Representative
Spi LLC 4.0
Customer care representative job in Wilmington, NC
current customers. Assist with warehouse tasks as needed.
Areas of responsibilities may include but are not limited to:
Attract potential customers by answering product and service questions.
Suggest additional products and services to potential and current customers.
Manage large amounts of inbound and outbound calls.
Anticipate customer needs, following up with previous customers to offer reorders or additional services.
Responsible for product knowledge to answer customer questions.
Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.
Closing sales and achieving sales targets.
Create and maintain a database of current and potential customers.
Assist with administrative tasks and warehouse work as needed.
Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
Participate in monthly and/or annual physical inventories.
Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
Stock, organize, and maintain showroom to maximize sales and maintain inventory.
Maintain proper project details, documentation, and orders for specific large projects.
Education, Skills, Experience, and Knowledge
High school diploma/GED or equivalent work experience
Customer service oriented with strong telephone, computer, and multi-tasking skills
General knowledge of warehouse operations
Must be able to operate a forklift and/or pallet jack
Basic math and computer skills
Ability to write legibly and communicate clearly with professionalism and courtesy
Experience with inventory/inside sales and/or demonstrated success working with customers
Work Environment
Office and warehouse/fabrication environment
Physical demands may include but are not limited to:
High level of sitting, walking, standing, and/or climbing
Stooping, bending, kneeling, and reaching
Work outside/inside around machinery with moving parts and vehicles
Exposure to all seasons of weather, as well as slippery and uneven surfaces
Must be able to lift a minimum of 30lbs
Travel
None
Exemption Status
Non-exempt
$28k-35k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Best Friends Pet Care 4.1
Customer care representative job in Wilmington, NC
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
· Health, dental, vision, life insurance, STD/LTD, 401K with company matching
· ESOP - Employee Stock Ownership Plan (100% company paid)
· Paid vacation
· Pet supply and service discounts and more!
Responsibilities:
• Main lobby operations - check-ins, check-outs, guest visits and tours, answering general
questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
Qualifications
Skills Required
Possess a love of animals
Displays a professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast-paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checking in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Can work both individually and as a team player while performing duties
Contributes in maintaining the cleanliness of the facility
Communication with management and other team members
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
$27k-34k yearly est. 16d ago
Customer Service Representative (Full Time)
Liberty Medical Specialties 4.1
Customer care representative job in Wilmington, NC
Job DescriptionSalary:
Liberty Medical Specialties, Inc. -
a leading provider of home medical equipment, supplies and services - is looking for a
full time Customer Service Representative in Wilmington, NC!
The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections.
Duties of the CSR position include, but are not limited to, the following:
Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation.
Process retail sales transactions and maintain retail inventory when applicable.
Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies
Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services.
Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements).
MUST HAVES:
Basic knowledge/familiarity with medical terminology and diagnostic codes.
Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances
Good organizational skills
Effective communication skills
Dependable attendance
High School Diploma
Must pass drug test
DESIRED QUALIFICATIONS (will be given preference):
At least some college education
At least 6 months of recent, related experience.
FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more)
COMPENSATION - Hourly wage
APPLY ONLINE TODAY! Simply Click "Apply" at the top of this page.
No phone calls please.
Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from
our family to yours.
We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.
$24k-32k yearly est. 13d ago
Coordinator, Customer Care
LCI 4.8
Customer care representative job in Jacksonville, NC
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: * EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
* SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military.
* SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
The CustomerCare Coordinator is to provide assistance in all customer related matters and backup and assist Customer Service Representatives.
LOCATION AND SCHEDULE
Camp Lejeune - Onsite
Monday-Friday 7:30 AM - 4 PM (May vary depending on store)
KEY RESPONSIBILITIES
* Responsible for all customer related matters.
* Maintain a positive and friendly demeanor when assisting customers.
* Able to navigate Axapta to create and release sales orders.
* Communicate with customers and vendors throughout the entire sales order process via phone or email.
* Knowledge to quote on contracts and follow up on quotes.
* Call customers for additional information as needed.
* Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
* Coordinate pick up/delivery of orders.
* Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
* Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
* Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
* Register and track customer complaints with expeditious follow up and resolution.
* Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
* Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
* Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
* Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
* Ensure that all daily price changes are published and displayed as instructed.
* Be instrumental in utilizing current marketing tools to seek additional sales.
* Merchandizing and replenishing shelves as necessary.
* Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
* Other duties as assigned.
QUALIFICATIONS
* High school graduate with one year relevant work experience.
* Basic retail knowledge. Accuracy with computerized checkout systems.
* Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.
Why LCI?
* Purpose-driven company driven by principles, not profit
* Reach your highest potential: upward mobility, rewarded through hard work
* Competitive salary and compensation
* Basic Life Insurance at no cost to the employee
* 401(k) with match and Surplus-Sharing Plans
* Health, Dental, and Vision Insurance
* Ten paid holidays annually
* Paid Time Off (PTO)
* On-site Health and Wellness program
* Employee Assistance Program (EAP)
$35k-47k yearly est. 21d ago
Direct Care Technician
Easterseals Port 4.4
Customer care representative job in Wilmington, NC
Do you have a passion for making a real difference in the lives of people living with mental health and substance use challenges?
At Easterseals PORT Health (ESPH), we're seeking a compassionate and dedicated Direct Care Technician/ Counselor to join our team at Stepping Stone Manor in Wilmington, NC. As a valued member of our collaborative and supportive team, you will work together to transform the lives of individuals by providing a comprehensive range of services that treat the whole person and empower patients to find their way forward.
What You'll Do
As a Direct Care Technician/Counselor on the team you will be responsible for providing and maintaining a therapeutic and safe group environment and attending to the welfare and basic needs of clients. The counselor provides informal counseling that involve behavioral techniques, reality therapy, supportive encouragement and socialization skills for the clients. You will also participate with the client in NA/AA meetings, adventure, social and educational outings an provide transportation to appointments.
How You'll Benefit
Being part of our team means we value and encourage your personal growth and development. You'll earn a competitive salary starting at $15/hour plus enjoy a flexible schedule-these positions are Full-time on 2nd and 3rd shifts to include weekends. We also offer competitive benefits for benefits-eligible positions.
Our benefits for Full-time positions include:
Paid time off and paid holidays
Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
Life Insurance, Disability Insurance and more
403(b) Retirement Plan
Mindset training
Other training courses relevant to this position and your growth
What We're Looking For
To join our team as the Direct Care Technician/Counselor you must be able to help clients move toward successful completion of treatment requirements and communicate with community agencies on their behalf for referrals. We also require:
High school diploma or GED
Peer support experience and/or certification preferred but not required; CPSS, Certified Peer Support Specialist
Maintain valid state appropriate driver's license and auto insurance for personal and agency vehicles utilized for work is Required
If you are a kind, caring person looking to make a significant impact, we invite you to apply for this position and join our mission of enhancing lives and our community. Apply now via our website: *********************** OR by sending your resume to *****************************
About Easterseals PORT Health
Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.
Our working environment supports employee and client health with a ‘no tobacco' use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles.
We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization.
That's why we listen, seek to understand & act to make ESPH an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self & Learning & Growing (IDEAL) organization.
Applicants of all abilities are encouraged to apply!
$15 hourly Easy Apply 60d+ ago
Winner's Circle - Customer Service
Daveandbusters
Customer care representative job in Wilmington, NC
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12 per hour
Salary Range:
0
-
0
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-12 hourly Auto-Apply 60d+ ago
Customer Service Rep(08861) Village Rd, Leland, NC
Domino's Franchise
Customer care representative job in Leland, NC
Description
Department: Store Operations
Job Title: CSR - Insider
FLSA Classification: Non-Exempt
Reports To: General Manager
Regional Operations Manager - secondary report
Direct Reports: N/A
Indirect Reports: N/A
Our in-store people know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. You'll love the buzz of friendly competition.
There are two types of in-store positions available: Pizza Makers and Customer Service Representatives (CSRs). As a Domino's Pizza Maker you'll be responsible for making our great pizzas. As a CSR you'll still help out with pizza making, but you'll be more about front-line customercare.
Many Team Members began their careers as CSRs and Pizza Makers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino's; go somewhere else to be average.
Pizza Maker responsibilities:
· Making Domino's high quality pizzas
· Food and portion control
· Hygiene and food safety
· Food preparation
· Taking customer orders and up selling
· General cleaning & organization duties
CSR responsibilities:
· Taking orders over phone and in person
· Greeting customers within 10 seconds
· Building relationships with customers
· Up selling
· Cash handling
· Keeping the customer area clean
· Assisting Pizza Makers with toppings and dough.
If you've got your eye on developing a rewarding Domino's career, or you're just looking to earn some extra dollars in your spare time - there's something for everyone in-store.
Perks of the job:
From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.
Domino's in-store staff enjoy:
· Greater variety
· Smaller teams, make friends easier
· Flexible hours
· Fast career progression
· Training opportunities & rewards
Minimum requirements and expectations:
A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need:
· An EXCEPTIONAL and POSITIVE attitude
· You must be 16 years of age or older.
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
· Must be able to make correct monetary change
· Verbal, writing, and telephone skills to take and process orders
· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
· Ability to enter orders using a computer keyboard or touch screen
· Ability to comprehend and give correct written instructions
· Ability to communicate verbally with customers and co-Team Members to process orders both over the phone and in person
· Talking and hearing on telephone
· Near and mid-range vision for most in-store tasks
· Depth perception
· Ability to differentiate between hot and cold surfaces
· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
· Ability to stand for long periods of time: Most tasks are performed from a standing position.
Yellow Hammer Pizza of MD, LLC TA Domino's Pizza is an Equal Opportunity Employer.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-34k yearly est. 14d ago
Customer Counter Service at MR. BAGEL MEISTER LELAND
MR. Bagel Meister Leland
Customer care representative job in Leland, NC
Job Description
Mr. Bagel Meister in Leland, NC is looking for a full-time team member to join our 8 person team for a customer & counter service position. Our ideal candidate is attentive, motivated, and friendly.
Enjoy every late afternoon/evening off!
Counter Service includes preparing cold station sandwiches, bagel orders, cashier and dining room duties for customers.
Job requirements will also include some food and counter prep, stocking cold station, and clean up.
Experience preferred, but not required if willing to learn.
Positive attitude required.
As a small family owned business, we encourage cross-training for quick advancement and improved flexibilities in scheduling.
All shifts range from 6am-3pm. Earlier shifts possible with the baking team.
Open hours are 6:30-1pm. Sundays Close at 12 noon. Weekend shifts are required with team rotations off when available.
We look forward to receiving your application. Thank you.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.
$24k-30k yearly est. 6d ago
Call Center Specialist
Corning Federal Credit Union 3.9
Customer care representative job in Wilmington, NC
NC Call Center Specialists
Greater Wilmington, NC Area
Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.
Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.
We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.
If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.
Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs.
Essential Job Duties
Maintain appropriate knowledge of core systems and CCU's products and services
Answer incoming calls and member questions in a prompt and professional manner
Present and explain beneficial products to members and assist in meeting their vast financial needs
Open new memberships, accounts, and services
Assist members with requests for account research needs
Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
Proactively educate members on the ease of doing business with CCU through our many electronic service channels
Also assumes responsibility for other projects or duties as required or assigned
Required Competencies
Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
Possesses exceptional verbal and written communication skills
Exceptional attention to detail
Strong problem-solving skills
Confidence in promoting appropriate products and services
Technical aptitude with experience using mobile banking and other apps or financial services
Education Requirements
A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered
A high school diploma or GED is required
Experience Requirements
Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
Communication Skills Requirements
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and group situations
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the role.
Ability to work in a repetitive motion for a lengthy period of time
Ability to work within a fast-paced call center environment
Regular use of computer required
Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range
Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
ADP Privacy Policy | ADP Legal Policy
$27k-31k yearly est. Auto-Apply 60d+ ago
Clinical Call Center Representative (CCMA)
LRMC
Customer care representative job in Little River, SC
The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist patients calling in a pleasant and professional manner.
* Telephone duties will include assisting patients with scheduling appointments, medication refills, referrals and communicating necessary information to clinical staff and providers.
* Strives to retrieve messages and return calls to patients in a timely manner.
* Review charts of patients requiring assistance or requesting a call back.
* Documents call criteria in EMR within a timely manner.
* Maintains a neat/well organized work area.
* Attends all training courses as required.
* Always maintain patient confidentiality.
* Maintains Center confidentiality and Code of Compliance per policy.
* Follows established policy and procedures.
* Performs other duties, as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team-oriented environment.
EDUCATION and/or EXPERIENCE:
* High School diploma or GED.
* Certified Clinical Medical Assistant minimum
* Worked in medical office clinical setting minimum 2 years.
* Bilingual English/Spanish is a plus, but not required.
LRMC offers benefits such as:
* Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date.
* Employer matched 403B Retirement Plan.
* Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
* Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.
$23k-31k yearly est. 60d+ ago
CSR/Office Clerk/Acct Clerk
Parker Oil Propane 3.6
Customer care representative job in Elizabethtown, NC
We are seeking a highly motivated, customer-focused individual who enjoys working with both employees and customers. This position plays a vital role in keeping our operations running smoothly and requires a detail-oriented person who thrives in a fast-paced environment.
Key Responsibilities
Enter data accurately and efficiently into our computer systems.
Handle daily paperwork, filing, and other administrative tasks.
Collaborate with team members and maintain a positive, professional demeanor with customers.
Multi-task effectively while staying organized and meeting deadlines.
Qualifications
Skills & Qualifications
People-oriented: Must be a strong communicator and team player with a friendly, approachable attitude.
Computer proficiency: Must be highly skilled in Microsoft Word and Excel, with the ability to quickly learn new programs.
Organization & time management: Capable of juggling multiple priorities in a fast-paced setting.
Attention to detail: Ensures data accuracy and maintains high standards in all work performed.
Preferred Qualifications
High school diploma or equivalent; some college coursework or associate degree preferred.
1-2 years of office, administrative, or customer service experience (preferred but not required).
Strong written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information.
Comfortable working independently and as part of a team.
Ability to adapt to changing priorities while maintaining professionalism.
$28k-35k yearly est. 16d ago
Customer Service Representative
Fastsigns 4.1
Customer care representative job in Wilmington, NC
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Compensation: $16.00 - $18.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$16-18 hourly Auto-Apply 60d+ ago
Customer Service & Sales Representative
SPI LLC 4.0
Customer care representative job in Wilmington, NC
Job Description
current customers. Assist with warehouse tasks as needed.
Areas of responsibilities may include but are not limited to:
Attract potential customers by answering product and service questions.
Suggest additional products and services to potential and current customers.
Manage large amounts of inbound and outbound calls.
Anticipate customer needs, following up with previous customers to offer reorders or additional services.
Responsible for product knowledge to answer customer questions.
Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.
Closing sales and achieving sales targets.
Create and maintain a database of current and potential customers.
Assist with administrative tasks and warehouse work as needed.
Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
Participate in monthly and/or annual physical inventories.
Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
Stock, organize, and maintain showroom to maximize sales and maintain inventory.
Maintain proper project details, documentation, and orders for specific large projects.
Education, Skills, Experience, and Knowledge
High school diploma/GED or equivalent work experience
Customer service oriented with strong telephone, computer, and multi-tasking skills
General knowledge of warehouse operations
Must be able to operate a forklift and/or pallet jack
Basic math and computer skills
Ability to write legibly and communicate clearly with professionalism and courtesy
Experience with inventory/inside sales and/or demonstrated success working with customers
Work Environment
Office and warehouse/fabrication environment
Physical demands may include but are not limited to:
High level of sitting, walking, standing, and/or climbing
Stooping, bending, kneeling, and reaching
Work outside/inside around machinery with moving parts and vehicles
Exposure to all seasons of weather, as well as slippery and uneven surfaces
Must be able to lift a minimum of 30lbs
Travel
None
Exemption Status
Non-exempt
$28k-35k yearly est. 24d ago
PT Automotive Customer Service Advisor - 4158
Tupeloms
Customer care representative job in Leland, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-34k yearly est. 3d ago
Call Center Specialist
Corning Federal Credit Union 3.9
Customer care representative job in Wilmington, NC
NC Call Center Specialists
Greater Wilmington, NC Area
Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.
Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.
We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.
If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.
Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs.
Essential Job Duties
Maintain appropriate knowledge of core systems and CCU's products and services
Answer incoming calls and member questions in a prompt and professional manner
Present and explain beneficial products to members and assist in meeting their vast financial needs
Open new memberships, accounts, and services
Assist members with requests for account research needs
Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
Proactively educate members on the ease of doing business with CCU through our many electronic service channels
Also assumes responsibility for other projects or duties as required or assigned
Required Competencies
Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
Possesses exceptional verbal and written communication skills
Exceptional attention to detail
Strong problem-solving skills
Confidence in promoting appropriate products and services
Technical aptitude with experience using mobile banking and other apps or financial services
Education Requirements
A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered
A high school diploma or GED is required
Experience Requir ements
Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
Communication Skills Requirements
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and group situations
Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role.
Ability to work in a repetitive motion for a lengthy period of time
Ability to work within a fast-paced call center environment
Regular use of computer required
Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range
Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
ADP Privacy Policy | ADP Legal Policy
$27k-31k yearly est. Auto-Apply 60d+ ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Wilmington, NC?
The average customer care representative in Wilmington, NC earns between $24,000 and $37,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Wilmington, NC
$30,000
What are the biggest employers of Customer Care Representatives in Wilmington, NC?
The biggest employers of Customer Care Representatives in Wilmington, NC are: