Technical Service Representative
Customer care representative job in New York, NY
The Visory Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client's office Monday through Friday, the TSR Lead will manage and resolve the client's support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support.
This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role.
Duties/Responsibilities:
Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.
Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que.
Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
Maintain and participate in on-call schedule, including weekends and after-hours.
Complete assigned training and any other technical training which relates to your job and required skills.
Required Skills/Abilities:
Strong understanding of Active Directory Fundamentals On-Prem and Azure O365
Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles.
Knowledge of local printer configurations in Remote VMs & Local On-Prem machines
Proficiency with Remote Monitoring and Management Systems
Working knowledge of Windows Command Line interface
Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance
Work in conjunction with other departments to investigate issues.
5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred.
Education and Experience:
Associates' or Bachelor's degree preferred
Full Azure Suite experience required, Nerdio a plus!
MS-900 Microsoft 365 Fundamentals Certification, preferred
CompTIA Network+ Certification, a plus!
About Visory:
Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses.
Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.
Customer Experience Analyst
Customer care representative job in Kearny, NJ
Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.
Position Overview:
UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.
Job Responsibilities:
Analyze customer inquiries, various types of feedback. and related data.
Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
Is up to date and understanding of industry fraud trends
Skills in defining requirements for operational changes or service improvement
Capability to adhere to team processes and standards, while leading process improvement efforts.
Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
Other duties as assigned by supervisor
Requirements:
Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
Minimum 2-3 years of experience in Logistics or E-commerce is preferred
Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
Flexibility and agility to adapt to changing and evolving business requirements and objectives.
Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
Regular, dependable attendance and punctuality is required
Salary: $92,000 - $97,000
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Customer Advocacy Associate
Customer care representative job in New York, NY
The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.
Responsibilities:
Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
Escalate any concerns or issues to the appropriate manager / supervisor when required
Assist in documenting operational processes
Assist in creating customer response templates
Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
Support efforts to improve the process and function of the department
Call Center Representative
Customer care representative job in New York, NY
Job Title : Call Center Representative
Duration : 2+ months contract (Possible extension )
Education : High school diploma or GED.
Shift Details : M-F 11-7 and some Saturdays (8-4) as well
Job Description:
Two (2) years of experience and Bilingual (facility specific).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. Healthcare experience required
-Customer Service Professional who handles incoming and/or outgoing calls.
-Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
Client Services Expert
Customer care representative job in New York, NY
smart Trade Technologies is a software company providing electronic trading solutions. Our clients are investment banks, stock exchanges, brokers and hedge funds. smart Trade enables the management of financial workflows in real-time between different market participants.
smart Trade's cutting-edge technology allows our clients to optimize their trading workflow while lowering total cost of ownership.
Join us to be part of an innovative and global company with offices in London, Milan, Aix-en-Provence, New York, Singapore, Tokyo and Tunis. You will contribute to the ambitious development plan of the company.
Job Description
As a Client Services Expert, you will work closely with the Client Services Team Lead in driving the IT Support activities for the Americas region. You will act as a subject matter expert for the team and be primarily responsible for the front-line technical support of or product solutions and software application. In addition to managing product support tickets, phone calls, and emails, you will also assist clients with product how-to questions and technical issues. You will come to strengthen a dynamic and highly technical team, in your role you will:
· Acts as a "referent" for the team on the technical, functional and procedures aspects.
· Maintain a high level of customer satisfaction.
· Manage support tickets, calls and emails.
· Follow-up issues, and define the appropriate action plans.
· Communicate client input to internal product development.
· Work with cross-functional teams to ensure client objectives are met.
· Identify potential system and client relationship enhancements.
Qualifications
· Communication skills and positive mind in order to efficiently communicate with the team and clients.
· Experiences in a Client Services position in the industry of Foreign Exchange/Electronic trading.
· General knowledge in Linux system.
· General knowledge of Java is a plus
· General knowledge in databases is a plus
· Experience with the FIX protocol is a plus.
· Experience in electronic trading related projects is ideal.
· Able to define priorities and be self-organized
Additional Information
All your information will be kept confidential according to EEO guidelines.
Helpdesk/Customer Care
Customer care representative job in Edison, NJ
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Skillsets Required
- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
Experience Level
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment
Thanks
Ashok
************
Qualifications
Zendesk
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Care Ambassador
Customer care representative job in Union, NJ
We may be a car dealership but this won't be like any typical dealership work experience around. We're looking for high energy, fun, friendly and professional individuals to join our team. Don't worry ... this isn't a sales position. This is a salaried role with awesome benefits, like flexible hours, mentor training and professional development. Our award-winning company serves Essex, Union and Morris counties and offers great pay, benefits and an excellent place to work.
Job Summary:
The Customer Care Ambassador (CCA) reports directly to the General Manager and is part of a team of individuals whose primary responsibility includes ensuring 100% satisfaction of the Dealership's customers. Customer Care Ambassadors serve as the first point of contact to customers as greeters who guide guests through the customer journey. The friendliest people in the store, the CCAs must be able to enthusiastically transfer their happiness to others.
Job accountability includes but not limited to:
Overall
Respond to queries from the public and guests.
Project a friendly and upbeat attitude toward guests at all time.
Ensure knowledge of staff movements in and out of organization in order to correctly route guest queries.
Listen to customer concerns and address issues.
Maintain look and appearance of showroom and guest lounge.
Meet and Greet Customers
Enthusiastically greet and welcome guests entering the store, both indoors and often outside at the service entrance.
Direct guests to appropriate sales consultant or service adviser.
Phone Reception
Answer phones, screen and direct calls.
Provide general information to callers.
Abide by Maplecrest Company Expectations
Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers.
Adhere to all company policies, procedures and safety standards.
Requirements:
High school diploma; some college a plus
Experience providing quality customer service
Demonstrated interpersonal, verbal and written communication skills
Valid state drivers' license
Spanish speaking a plus
Key Competencies:
Professional and personal presentation
Customer service oriented
Attention to detail
Initiative
Responsible
Maplecrest is an equal opportunity employer and a drug and alcohol-free workplace
Equal Employment Opportunity
Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.
The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
Auto-ApplyCall Center Rep
Customer care representative job in New York, NY
Brooklyn, NY
$23-25 Hourly
We're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you'll be the first point of contact for clients-providing guidance, resolving inquiries, and ensuring a smooth customer experience. You'll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth.
This role is ideal for someone who understands what “good service” really means-not just answering calls, but making people feel heard and taken care of.
Key Responsibilities
Answer incoming calls promptly and professionally
Provide thorough, respectful customer support across a range of topics
Manage and respond to support tickets
Escalate issues as needed while maintaining ownership and accountability
Document interactions clearly and track follow-up in the system
Participate in team meetings and contribute to a culture of excellence
What We're Looking For
Prior call center or high-volume customer service experience preferred
Strong phone presence and ability to stay calm and courteous under pressure
Clear communicator with solid documentation and follow-up habits
Service-first mindset - you care about helping people and solving their problems
Familiarity with support ticket systems is a plus
Must be able to sit at a desk all day and take phone calls consistently
Email resume to: **********************
Easy ApplyCall Center Representative
Customer care representative job in New York, NY
Job Description
Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We're focused on serving people and the communities we are part of.
Help at Home is hiring an onsite Call Center Representative! We offer weekly pay between $21.00-$23.00 an hour! Office hours Monday-Friday 9:00a.m.-5:30p.m. The office address is: 148 39th St. Brooklyn (Industry City), NY 11232.
Job Summary:
We're seeking a motivated and client-focused Call Center Representative to join our team in Industry City, Brooklyn-an energetic and innovative hub home to some of the city's most creative food, retail, and cultural spaces. If you're looking to grow your career in a dynamic environment while making a meaningful impact, this could be the perfect opportunity.
Essential Duties/Responsibilities:
Serve as the first point of contact for potential clients via inbound and outbound calls-with an expectation of being on the phone at least five hours per day
Qualify prospective clients for home care services and ensure alignment with program eligibility
Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
Conduct follow-ups with existing leads and those in our database who have not yet initiated services
Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
Meet performance goals, including a target of 10 new client starts per month
Deliver compassionate, mission-aligned service on every call
Perform other job-related duties as needed
Education and Experience:
High school diploma or GED required
Minimum of 2 years in customer service, call center, or inside sales
(experience in home care or healthcare is a plus)
Strong communication skills with a client-first attitude
Ability to meet outreach and conversion goals in a fast-paced environment
Intermediate computer skills (Microsoft Office); quick and accurate data entry
A collaborative spirit and a desire to make a positive difference
Benefits:
Weekly pay with hourly salary: $21.00-23.00
Direct deposit
Healthcare, dental, and vision insurance
Paid time off and parental leave
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help
Career growth and experience with an industry leader with 50+years of history in a high-demand field
#LI-LT1
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Data Security and Privacy Statement
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
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Call Center Representative
Customer care representative job in Jersey City, NJ
Job Opportunity: Call Center Representative at Encodle Link
About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers.
Position: Call Center Representative
Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include:
Handling inbound and outbound calls in a professional and courteous manner.
Providing product information and resolving customer inquiries and issues.
Processing orders, returns, and exchanges accurately and efficiently.
Documenting all customer interactions and maintaining detailed records.
Collaborating with team members to ensure timely resolution of customer concerns.
Adhering to company policies and procedures at all times.
Qualifications: To excel in this role, you should possess:
Previous experience in a customer service or call center environment preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other call center tools.
Ability to multitask and work effectively in a fast-paced environment.
A positive attitude and a passion for delivering outstanding customer service.
Benefits: We offer a comprehensive benefits package, including:
Competitive salary range: $3400 - $3980 per month.
Full-time position, Monday to Friday, 8 hours per day.
Opportunities for career advancement and professional development.
Supportive and collaborative work environment.
Health insurance and retirement benefits.
Location: New Jersey, NJ
If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients!
Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Medical Call Center Representative DO NOT CALL OFFICE
Customer care representative job in Springfield, NJ
Job DescriptionBenefits:
401(k) matching
Health insurance
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customers call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Dental Call Center Representative
Customer care representative job in Cranford, NJ
Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more!
We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice.
Key Responsibilities:
Answer inbound calls in a professional and courteous manner
Schedule, confirm, and reschedule patient appointments using dental scheduling software
Provide patients with accurate information regarding services, procedures, insurance coverage, and office policies
Handle inquiries related to insurance and treatment plans
Make outbound calls to remind patients of upcoming appointments or follow-ups
Update patient records accurately in the system
Coordinate with dental staff to ensure smooth patient flow and care
Follow HIPAA guidelines and maintain patient confidentiality
Requirements:
High school diploma or equivalent (Associate's degree preferred)
Previous call center, customer service, or dental office experience is highly desirable
Familiarity with dental terminology and insurance plans is a plus
Excellent communication and interpersonal skills
Strong attention to detail and organizational skills
Proficient with dental or medical scheduling software (Denticon) preferred
Ability to multitask
Bilingual (Spanish, etc.) is a plus
Call Center Representative
Customer care representative job in New York, NY
Customer Service Professional who handles incoming and/or outgoing calls. Job Responsibilities: -Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. -Other assignment as necessary.
-Extensive phone experience and computer literate.
Required Skills & Experience:
-Two (2) years of experience and Bilingual (facility specific).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
-Active listening providing full attention to callers to understand their concerns and needs.
-Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Preferred Skills & Experience:
-N/A
Required Education:
-High School Diploma or general education degree (GED).
Preferred Education:
-N/A
Required Certifications & Licensure:
-N/A
Preferred Certifications & Licensure:
-N/A
Call Center Rep/Sales BDC
Customer care representative job in Union, NJ
Dealership:L0443 Planet HondaPlanet HondaNow Hiring: Driven BDC/Call Center Sales Representatives!
Take Your Career to the Next Level with Planet Honda!
Planet Honda part of the Lithia & Driveway family of dealerships, is searching for high-performing, Business Development Center Sales Representatives to join their award-winning team! If you want to work in an amazing, employee-centric environment with a tremendous opportunity to grow your career with the very best in the business, now is the time to make your move!
Who are we looking for?
Automotive Sales BDC, Internet and/or Client Advisor experience is preferred
We will train candidates who have great people skills and ambition
Customer-focused, energetic, and self-motivated
Outstanding follow up skills
Ability to convert internet leads to appointment/sale
Team player
Strong communication skills -verbal and written
Excellent computer skills including CRM proficiency
Highly organized with attention to detail
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The hourly wage range for this position is $15.49 hourly with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
Information about LITHIA's comprehensive benefits can be reviewed on our careers site at ******************************
Auto-ApplyCall Center Representative
Customer care representative job in New York, NY
Benefits:
401(k)
Company parties
Competitive salary
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
About Us:
At Levin's Drugs, we pride ourselves on delivering exceptional customer service. We are seeking a dedicated and customer-oriented Call Center Representative to join our team. If you have excellent communication skills, a friendly and approachable demeanor, and the desire to help customers, we want to hear from you!
Job Description:
As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include:
- Receiving and managing inbound calls from customers with inquiries, concerns, or requests.
- Providing accurate and comprehensive information about our products and services.
- Resolving customer issues, complaints, and inquiries in a professional and efficient manner.
- Documenting customer interactions and maintaining accurate records.
- Escalating complex issues to the appropriate department or supervisor when necessary.
- Staying up-to-date on company products, services, and policies to better assist customers.
Qualifications:
To be successful in this role, you should have the following qualifications:
- High school diploma or equivalent (college education is a plus).
- Previous customer service or call center experience is preferred but not required.
- Excellent communication skills
- Strong problem-solving abilities.
- A positive and patient attitude.
- Ability to work well in a team and adapt to changing situations.
- Proficiency in basic computer applications.
- Proficiency in a second language (Spanish, Russian, Bengali, etc.) is highly preferred
Benefits:
We offer a competitive compensation package, including salary, bonuses, and benefits, which may include health insurance, retirement plans, and more. In addition, you will have the opportunity for professional growth and development within our organization.
How to Apply:
If you are ready to embark on a rewarding career in customer service and become an integral part of the Levin's Drugs team, please submit your resume to this job post.
Join us in making a difference in the lives of our customers and delivering top-notch service. We look forward to receiving your application!
Call Center Representative
Customer care representative job in New York, NY
Job DescriptionBenefits:
Bonus based on performance
Flexible schedule
Training & development
Benefits/Perks
Competitive Compensation
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customers call, collect relevant information
Refer to premade scripts for a variety of customer service topics
Create appointments.
Qualifications
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Call Center representative
Customer care representative job in New York, NY
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Call Center Representative
Customer care representative job in Jersey City, NJ
We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner.
Call Center Representative duties and responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to up sell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
Call Center Representative requirements:
Previous experience in a customer support role
Track your own work on a daily basis and compare it to benchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
High school degree
Call Center Rep
Customer care representative job in Pennington, NJ
RESPONSIBILITIES:
Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
Transfer calls to appropriate physician and staff when applicable.
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
Photocopy, fax, and email documents as requested in a timely manner.
Assist patients, physicians and office managers as requested.
At PRISM Vision Group, we believe great work deserves great rewards. Here's what you can expect when you join our team:
Competitive Compensation - Base salary, performance bonuses, and regular reviews.
Health & Wellness - Comprehensive medical , dental, and vision insurance; and wellness program.
Retirement Planning - 401(k) with company match.
Generous Time Off - Paid vacation, sick leave, and company holidays.
Learning & Development -career growth programs.
Other Perks - Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.
Call Center Representative (Entry Level) at Boundless Solar Call Center
Customer care representative job in Eatontown, NJ
Job Description
We are
Boundless Solar
. Founded in 2020, we are now one of the fastest growing solar companies in the United States and hyper-focused on only one mission; to safeguard our planet by assisting as many people as possible transition their homes to solar energy.
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Hubspot knowledge a PLUS
Proficiency in Microsoft office
Bilingual a PLUS
Schedule:
Rotating
Monday- Fri 12-8:30PM
Tuesday - Friday 12-8:30PM & Sat 9-5:30
Total Compensation Range:
$16 - $18 p/h plus Uncapped Commission.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
8 hour shift
Weekend availability
Ability to commute/relocate:
Eatontown, NJ: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location:
One location
Work Remotely:
No