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Customer Service Specialist 2
Recology 4.5
Customer care representative job in Marysville, CA
The role of Customer Service Specialist 2 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
* Other duties as assigned
Qualifications
* High school diploma or GED required.
* Bachelor's degree preferred.
* 2+ years of related experience and/or training.
Recology Offers
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
Recology Benefits May Include
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
Supplemental Information
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$33k-40k yearly est. 4d ago
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Stormwater Professional
Trihydro 4.0
Customer care representative job in Sacramento, CA
The selected candidate will assist with providing Trihydro's clients and customers with effective, responsive, and safe stormwater compliance solutions. If you know Stormwater Management and you are familiar with the Best Management Practices utilized to protect water quality, and have an attention to detail, we encourage you to apply!
This full-time position requires approximately 40-45 hours per week and involves a blend of project management, strong communication skills, technical writing, reporting, and problem-solving abilities. If you thrive in a fast-paced, collaborative environment, this opportunity is ideal for you.
Key Responsibilities:
Design and manage stormwater BMP and restoration projects throughout Northern California.
Direct and manage staff and sub-contractors
Work closely with utility, private and industrial clients.
SWPPP development and technical review
Best Management Practices (BMP) design.
Monitor project progress and take corrective action as needed.
Ensure project deliverables are met on time and within budget.
Lead, mentor, and manage project teams, assign tasks, and monitor progress.
Support client stewardship and business development activities.
Qualifications:
Professional stormwater licensure preferred (e.g., QSD/QSP/QISP).
Experience with developing and implementing SWPPPs under the California Construction General Permit, Industrial and/or Municipal stormwater permits.
Experience with fire response and restoration (preferred).
Construction Management and/or Project Management experience.
Capable of performing limited field work (site assessments) along with writing, problem-solving skills and a commitment to producing high-quality deliverables.
A minimum 5 years of relevant experience.
A clean driving record.
A demonstrated commitment to safe work practices.
Written and oral communication skills with the ability to communicate effectively with clients, construction crews and project team members.
Initiative and motivation, with an emphasis on completing high quality project deliverables on schedule.
Dependability, with the ability to work independently or in a team environment.
Ability to travel within Northern California.
What We Offer:
Industry-leading 401(k) retirement plan, including a 6% discretionary match.
Paid time off including vacation, flex, sick, paid family medical leave, and holiday pay.
Comprehensive health insurance program (medical, dental, vision, and prescription).
Opportunities for professional development and career growth.
A collaborative and inclusive work environment.
Mentoring and opportunities for professional advancement.
Best-in-class safety culture.
The salary information shown below is a general guideline ONLY. Salaries are based on candidates' experience and qualifications, as well as market and business considerations.
Summary pay range: $80,000 - $110,000
This position will remain open until a qualified candidate has been selected.
Trihydro is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because of a protected Veteran status.
$80k-110k yearly 37d ago
Customer Care Representative
Mindlance 4.6
Customer care representative job in Woodland, CA
Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at *************************
JOB DESCRIPTION:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Qualifications
EDUCATION/EXPERIENCE: Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
Additional Information
Thanks & Regards,
______________________________________________________________________________________________________
Nitisha | Team-Recruitment | Mindlance, Inc. | Office: **************
$33k-41k yearly est. 60d+ ago
Customer Service Agent Part Time
American Airlines 4.5
Customer care representative job in Sacramento, CA
American Airlines is seeking Part Time Customer Service Agent at the Sacramento International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request.
This job will continue to be posted until at least 09-12-25. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers' self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American's guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver's license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
$19.6 hourly 47d ago
Packaged Gases Customer Service Representative - West Sacamento, CA
Matheson Tri-Gas, Inc. 4.6
Customer care representative job in West Sacramento, CA
Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.
Position Accountabilities
1.Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2.Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
3.Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
4.Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
5.Manages requests for products, price and technical information.
6.Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
7.Maintains showroom cleanliness by procedures set forth by management.
8.Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
9.Tracks result of outbound campaign efforts.
10.Backs up inbound customer service, as needed.
11.Comply with all DOT and OSHA regulations.
12.Ensure all safety rules are strictly observed.
13.Perform other projects and duties as assigned.
Qualifications
* High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
* Excellent customer service skills. Ability to establish and manage customer relationships
* Ability to work independently and under some pressure to meet deadlines.
* Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to learn MTG's business/product types/organization/transaction systems
* Excellent Telephone Communications Skills
* Excellent Organizational Skills
* Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).
Pay Rate: $26.00 to $28.00 per hour DOE.
Physical Demands:
Stationary Position - Frequently
Move/Traverse - Frequently
Stationary Position/Seated - Occasionally
Transport/Lifting - Occasionally
Transport/Carrying - Occasionally
Exerting Force/Pushing - Occasionally
Exerting Force/Pulling - Occasionally
Ascend/Descend - NA
Balancing - NA
Position Self/Stooping - Occasionally
Position Self/Kneeling - Occasionally
Position Self/Crouching - NA
Position Self/Crawling - NA
Reaching - Frequently
Handling - Frequently
Grasping- NA
Feeling - NA
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions- Occasionally
Coordination -Frequently
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
Customer care representative job in Sacramento, CA
TITLE: CONSUMER LOAN SERVICING GENERALIST STATUS: NON-EXEMPT REPORT TO: SR MANAGER - OPERATIONS - CONSUMER LOAN SERVICING DEPARTMENT: CONSUMER LOAN SERVICING PAY RANGE: $27.97 - $30.00 HOURLY GENERAL DESCRIPTION: As a Consumer Loan Servicing Generalist, you will provide flexible departmental support across multiple functions within Loan Servicing. This role is designed for someone who thrives in a dynamic environment and can adapt to varying assignments that support production and operational efficiency. Responsibilities include assisting with loan maintenance, transaction processing, compliance, member inquiries, and cross-functional projects. While supporting multiple functions this role will make process improvements suggestions, initiatives that save paper and scale operations. This role will collaborate with internal teams to resolve issues quickly and ensure we deliver exceptional service to our members.
TASKS, DUTIES, FUNCTIONS:
Loan Account Maintenance: Perform updates and changes to consumer loan accounts, including payment adjustments, due date changes, and support Servicemembers Civil Relief Act (SCRA) program.
Transaction Processing: Handle payoff requests, loan adjustments, reversals, and related documentation.
Title & Collateral Support: Assist with vehicle title processing, DMV paperwork, and equity loan reconveyance tasks.
Insurance & Ancillary Products: Process insurance payouts, refund checks, and related servicing tasks.
Member Interaction: Provide support via phone, email, and other channels for loan-related inquiries, ensuring exceptional service.
Compliance: Maintain knowledge of state and federal regulations, including Bank Secrecy Act, Servicemembers Civil Relief Act, and applicable lending laws.
Departmental Support: Assist with mail processing, document retrieval, and workflow monitoring to maintain production goals.
Testing & Validation: Participate in system updates, upgrades, and new product deployment testing.
Problem Resolution: Research and resolve issues related to loan servicing, collaborating with internal teams and external partners.
Continuous Improvement: Identify opportunities for process optimization and digital innovation.
Training & Development: Support onboarding and cross-training initiatives; pursue professional development opportunities.
Record-Keeping: Maintain accurate documentation of interactions, transactions, and workflow.
Engagement Participation: Foster a positive, inclusive work environment that inspires others through words and actions; motivates other employees by embracing and practicing Golden 1's mission, vision, and core values.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
Strong oral and written communication skills are required to train and staff, implement, as approved; procedural recommendations, negotiate vendor contracts and perform other related tasks.
Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine and telephone.
Ability to work as part of a team.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: All levels of staff and management
EXTERNAL: Members, vendors, suppliers, state and government agencies.
QUALIFICATIONS:
EDUCATION: High School or GED required, associate degree in related field or equivalent work experience is preferred. Relevant certifications, such as IRA Specialist and Deceased Specialist, are highly desirable.
EXPERIENCE: 5+ years' experience in loan servicing operations or related financial roles.
KNOWLEDGE / SKILLS:
Strong attention to detail, excellent communication skills, ability to multitask, and proficiency within loan origination and servicing systems, and compliance requirements.
Demonstrated ability to work well in a team-oriented environment.
Strong analytical and problem-solving skills, with the ability to assess operational performance and implement improvements effectively.
Knowledge of IRS rules and regulations related to deposit accounts, IRAs, and deceased member processing.
Knowledge of unclaimed property laws and regulations related to dormant accounts and escheatment processes.
Proficient computer skills and software experience.
PHYSICAL REQUIREMENTS:
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.
Hearing within normal range. A device to enhance hearing will be provided if needed.
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
LICENSES / CERTIFICATIONS:
THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
REV. 01/14/2026
At Infiniti and Mazda Roseville we pride ourselves on providing an award winning level of service. We are a local family owned business in operation since 2017. We employ passionate, motivated, honest team members with integrity that encompass our Expect More brand. If you are looking to join a successful, stable company with unmatched service, facility, reputation, pay plans, benefits and a work environment built to support our team through growth. Then, this might be the place for you.
Benefits
Medical, Dental and Vision insurance
Available Supplemental Insurance
401K with Employer Contribution
Paid Vacation
Paid Sick Pay
Six Paid Holidays for many job categories
Tenure Recognition
Free Car Washes / Vacuum
Free Coffee
Company Picnic & Holiday Party
Manufacture Recognition Programs
Clean Safe Work Environment
High Speed Internet / Wifi
Latest Technology
Helpful Supporting Staff
Responsibilities
Book warranty repair orders and submit claims of manufacturer warranty.
Maintain receivables schedules; service contract claim submission and follow up.
Work closely and effectively with team of technicians, service writers, and supervisors.
Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
Communicate with Service Advisors to define the scope of a warranty claim.
Process all warranty paperwork to ensure proper documentation and to verify criteria.
Arrange for parts for shipment to factory or distributor.
Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
Stays abreast of all factory recalls, announcements, and procedures.
Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re-submission.
Maintain record of all claims submitted, returned/rejected and paid and their status.
Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
Provide a weekly report to the service manager regarding claims status.
Build and maintain relationships with customers, acting as a primary point of contact to better assist them.
Actively listening to their needs and giving them tailored solutions.
Calling customers to follow up on their experience and the dealerships and inform them of incoming surveys and encourage the customers to complete the surveys.
Occasionally shuttle or valet customers to or from local locations.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
Other tasks may be assigned by management.
Qualifications
Warranty experience preferred
Great customer service
Attention to detail
Ability to work well with others and be part of a team
Proficiency Microsoft Office
General accounting knowledge preferred
Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$36k-54k yearly est. Auto-Apply 60d+ ago
Customer Service Coordinator
Amwins 4.8
Customer care representative job in Folsom, CA
Job Description
We are seeking someone to join our team to support general requests from our customers as well as assist our Leadership team with support when needed.
This person should have experience with phone and email customer service and communicate in a professional manner to external and internal contacts. Adaptability to changes in processes is a must as we are a growing company.
🔍 Key Responsibilities
Customer Service/Executive and Administrative Support:
Answer phones by the second ring (within a team ring group).
Respond timely to questions from agents or brokers via shared mailbox in a professional manner. This includes questions on system access, account and user change processes, and other support related questions.
Build and maintain strong rapport with agents, brokers, insurance carriers, and internal staff.
Escalate complex issues to appropriate teams with clear communication.
CRM Data Management:
Coordinate and execute Agency Information Management and data integrity, including updating agent information in Salesforce, managing user and account changes, and ensuring compliance documentation is up to date.
Daily tasks driven by dashboards and specific task and case assignments as well as requests submitted by email.
Document Management: Organize and maintain electronic files, including maintaining accurate records of operational procedures and ensuring compliance with internal policies and external regulations.
Leadership Team Administrative Support:
Reservations: Coordinate and make reservations for Leadership team meetings, business travel, conferences, and company events (including venues, transportation, and accommodations as needed).
Research: Conduct research as requested by the Leadership team, including gathering information on vendors, industry trends, event locations, and other topics to support strategic decision-making.
Special Projects: Provide administrative support for special projects and initiatives led by the Leadership team.
Adaptability and Team Collaboration: Handle other projects and duties as assigned, displaying adaptability and strong collaboration skills.
Back up Responsibilities
Agency Onboarding: Coordinate and execute the Agent onboarding process, ensuring all documentation is received and compliant.
Agency Book Transfers: Work with agencies and the Tech Team to complete Book of Business/Broker Transfer processes.
Data Clean up Projects
🧠 Skills & Competencies
Communication Skills: Ability to effectively communicate, both written and verbally, with internal and external parties.
Technical Proficiency: Proficient in Microsoft Office programs (Microsoft Suite: Outlook, Word, Excel, Teams). Ability to learn new computer applications.
Eagerness to Learn: A passion for learning our business model and understanding the products we work with is a necessity.
RingCentral or other SaaS phone system (Teams) required (Computer HUD App).
Organization and Attention to Detail: Excellent organization skills and attention to detail are required.
Salesforce or other CRM system experience.
Teamwork Skills: Strong teamwork skills to help grow and engage new Agents and build strong relationships with internal and external customers.
Multi-tasking Ability: Ability to multi-task and actively manage/prioritize workloads in a high-volume environment.
🎓 Education & Experience
2-year college degree preferred but not required.
Minimum of 5 years customer service and/or sales experience.
Insurance industry experience a plus.
💼 Benefits
Competitive salary
Benefits: Medical, dental, vision, FSA, 401K with match, LTD, Life Insurance, AD&D, and EAP
Employer-sponsored training and professional development
🌐 About Us
Community Association Insurance Solutions, LLC is a nationally licensed Commercial Insurance Wholesaler and Program Administrator specializing in helping Homeowners' Associations (HOAs), Condominiums (Condos), Townhomes, and Planned Unit Developments (PUDs), along with offering various insurance solutions for the needs of small business owners.
Learn more at *********************************
Pursuant to California regulation, the compensation range for this position is as stated
and includes eligibility for performance-based bonuses.
California Pay Range$25-$30 USD
$25-30 hourly 1d ago
Bilingual Representative II, Customer Service Operations
Cardinal Health 4.4
Customer care representative job in Sacramento, CA
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
This Bilingual Representative II, Customer Service Operations is responsible for providing exceptional service to members by handling inbound and outbound calls, addressing inquiries, resolving concerns, and processing product reorders. This role focuses on delivering accurate, timely, and professional support to ensure member satisfaction and retention.
**_Responsibilities_**
+ Answer inbound calls and make outbound calls as needed to assist members with orders, inquiries, and concerns.
+ Process product reorders accurately and efficiently, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training.
+ Provide professional and courteous service to resolve member issues on the first call whenever possible.
+ Escalate complex issues via email to leadership or other departments when necessary.
+ Maintain accurate member records by updating information in company systems promptly.
+ Meet performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), call volume targets (60+ calls per day), and other KPIs.
+ Adhere to HIPAA guidelines and safeguard all confidential member information.
+ Participate in ongoing training to learn new products and improve service quality.
+ Collaborate with team members and other departments to ensure seamless member support.
+ Attend required meetings and contribute feedback to improve processes and policies.
+ Perform additional responsibilities or special projects as assigned.
**_Qualifications_**
+ High School Diploma, GED, or equivalent work experience, preferred
+ 1-3 years of customer service experience in a call center environment, preferred
+ Fluent in English and Spanish (able to communicate clearly and effectively in both languages, verbally and in writing)
+ Strong customer service skills with a proven ability to resolve issues and meet performance goals
+ Basic knowledge of, or ability to learn, customer service processes and best practices
+ Demonstrated success in achieving KPIs and objectives
+ Proficiency in basic math and business calculations
+ Working knowledge of computer systems and data entry; ability to learn new platforms quickly
+ Basic proficiency in Microsoft Office applications (Word, Excel, Outlook)
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisors or senior peers on complex and unusual problems
**Anticipated hourly range:** $15.70 per hour - $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 03/02/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.7-22.5 hourly 12d ago
Part Time Customer Service Officer- $22.66 (#726)
Sunstates Security 3.8
Customer care representative job in Sacramento, CA
Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.
We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.
Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America's fastest-growing private companies.
At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country's leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.
Job Skills / Requirements
HIRING IMMEDIATELY
Sunstates Security is hiring a Part Time Customer Service Officer in the surroundings areas of Sacramento, CA area. This position offers a pay rate of $22.66/hr, paid weekly.
Schedule:
Tuesday - 2:00 PM - 10:00 PM
Saturday - 2:00 PM - 10:00 PM
Includes a positive work environment with the following benefits:
Commute-friendly location.
Extensive industry training.
Advancement opportunities.
Requirements:
CA Guard Card/ 40-hour Certificate preferred.
CPR Card.
To be considered, only those applicants who have submitted their most recent applications/resumes will be reviewed.
Successfully complete Sunstates background check which includes a 10 Panel Drug Screen and the clients more extensive background check.
Must be 21 years of age or older with a valid driver's license, a clean driving record, and more than 3 years of driving experience.
Responsibilities:
Provide exceptional customer service by upholding our standards in a friendly, professional, and courteous manner.
Conduct exterior and interior patrols of multiples building at a given time.
Ability to answer questions in a timely and professional manner for corporate employees and visitors.
Natural composure and an infectious attitude towards arising issues with the ability to adapt quickly and develop practical solutions with minimal supervision.
Prepare all required written reports in an ongoing and timely manner, including but not limited to: Daily Activity Reports (DAR's) and Incident Reports.
Ability to use Technology in a proficient way using platforms like Slack, & Emails.
Operating phones, radios, and computer systems and applications such as MAC IOS, Microsoft Office 365, and Google Suites.
Monitoring Closed Circuit Television (CCTV) and alarm panels for emergencies and potential issues.
Following site specific post orders, pass down messages, and being in compliance with employee handbook guidelines at all times.
Conduct interior and exterior patrols within an office, and industrial complex.
A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.
Education Requirements (All)
High School diploma or equivalent
Certification Requirements (All)
CA Guard Card
Additional Information / Benefits
The Sunstates customizable benefits package includes the following minimum components:
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: 401K/403b Plan
This is a As Needed position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Flex.
$22.7 hourly 60d+ ago
Clinical Care Oversight Professional (LPN/PTA/OTA)
Centerwell
Customer care representative job in Sacramento, CA
**Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity.
As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
**Use your skills to make an impact**
**Required qualifications:**
+ Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered.
+ Ability to work independently under general instructions and with a team
+ Ability to clinically assess, plan, and advocate for patient's health needs
+ Ability to speak clearly and concisely
+ Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone
+ Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare.
**Preferred qualifications:**
+ A minimum of 1-2 years related work experience in Home Health
+ Experience with HomeCare HomeBase (HCHB) and/or PointClickCare
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$41,900 - $56,600 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-22-2026
**About us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
$41.9k-56.6k yearly 5d ago
Engagement Specialist
Oars Senior Living
Customer care representative job in Citrus Heights, CA
The Engagement Specialist's primary function is to follow the activities calendar and implement the appropriate programs that have been designed in accordance with the information gleaned from each resident's social profile. The Engagement Specialist reports directly to the Engagement Director, Assisted Living Director, and/or the Memory Care Director.
ESSENTIAL FUNCTIONS
Develop a naturally “inspired” relationship with our residents and their family members.
Ensure program delivery and care is dignified and of quality standards.
Understanding and respecting each resident as an individual with specific preferences, needs and values.
Have the ability to communicate with residents using compassion, empathy and validation.
Assist the Department Directors with the continued development, daily integration/implementation and organization of “Programming That Cares”. This will include continued development of therapeutic ideas for programming, daily organization of the care team's programming responsibilities according to the monthly/daily activity calendar, set up of programs, the implementation of programs and overall program engagement of residents in your designated neighborhood(s).
Assist with the development, management and evolving changes of each resident's plan of care according to their physical, cognitive, spiritual, sensory and social needs. Be able to identify changes in the engagement levels of our residents and reporting them to the Programming/Department Director(s) in a timely manner.
Be able to drive the company van/car during resident outings and/or supply shopping (if assigned, qualified and trained by Department Director(s)/Executive Director).
Active involvement in the day to day interdisciplinary operations of the neighborhood(s) to ensure quality care and services are delivered. This may include completing neighborhood specific assignments relating to Housekeeping standards, Maintenance standards, Dining practices and standards, Wellness support and standards, “Programming That Cares” standards and practices and Community Relations practices and standards.
Requirements
Must be at least 18 years of age.
High School Diploma or equivalent required.
Activity or Programming experience preferred.
Dementia Care experience preferred.
$43k-72k yearly est. 25d ago
Customer Care Specialist II
Vitu
Customer care representative job in Sacramento, CA
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The CustomerCare Specialist II helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.
Responsibilities
Receive and respond to customer requests via the inbound call queue and support ticketing systems.
Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, Cox Automotive software, or other vendor integration points.
May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
Document customer inquiries, status, and resolution.
Work across teams when needed and follow up with customers to resolve issues satisfactorily.
Qualifications
3 years' experience in Client Services, Support, or related functions in the technology or software industry
Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
Serves as a customercare agent for an assigned customer base or product area.
Responds to customer inquiries received via telephone or online.
Documents and reports on customer inquiries, status, and resolution.
Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels.
Determines problem source (i.e., hardware, software, user access),
Resolves issues where possible,
Refers difficult and complex issues to internal technical experts and/or,
Refers issues to management
Preferred Qualifications
Automotive industry software support experience
Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)
Minimum Requirements
High School Diploma/GED and 3 years of experience related to customer service OR
any level degree or certification beyond HS diploma/GED + up to 1 year experience OR
5 years' experience related to customer service
Pay Type: Hourly $15.86 - $23.75
$15.9-23.8 hourly 60d+ ago
Service Customer Experience Specialist
Wise Auto Group 4.3
Customer care representative job in Vacaville, CA
Essential Duties and Responsibilities:
The Customer Experience Specialist is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, answering unattended leads, generating appointments, and providing general information for the dealership.
The position serves clients by greeting, welcoming, and directing them to the appropriate department.
Handle all client inquiries with a focus on 100% guest satisfaction.
Initiate a firm appointment date and time for the client to visit the Dealership.
Project a friendly and helpful demeanor while answering questions and inquiries from clients and providing general information.
Gather and track all client data as directed; accurately enter database(s) and CRM.
Performs clerical duties for the Dealership.
Attend meetings as requested.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Must be at least 18 years old
Valid Driver's License
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High school diploma or GED preferred.
Helpful attitude and friendly demeanor
Able to carefully deal with confidential information.
Professional and dependable
Computer and internet skills, including Microsoft Office suite
Extremely detail oriented
Excellent customer service skills
Positive attitude
Quick learner
Maintains a professional appearance.
Education:
High school Diploma or equivalent
Time Keeping Requirements:
This position is expected to clock in and out for each work shift. There is also an expectation to take a minimum of 30 minutes unpaid meal break before the 5th hour of each shift. If working more than 12 hours in a day, an additional 30-minute unpaid meal break when working more than 12 hours in a day. The second meal break must be taken before the 10th hour in each 12-hour shift.
Physical Requirements:
The position is based in a normal automotive dealership environment. Occasional physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, and lifting and carrying objects over 25lbs. There may be potential exposure to fumes, chemicals, dust, along with high levels of noise. The noise level in the work environment is usually moderately noisy. The position will experience frequent sedentary work, in an office environment. The employee must have visual acuity to determine the accuracy and thoroughness of the work assigned. While performing the duties of this job, the employee may occasionally work near moving mechanical parts or in outside weather conditions. The employee may occasionally be exposed to wet and/or humid conditions, fumes, toxic or caustic chemicals. Subject to weather conditions both inside and outside.
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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$33k-40k yearly est. 10d ago
Customer Experience Specialist I
Solomonedwards 4.5
Customer care representative job in Sacramento, CA
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Locations:
Moorpark, CA
Pasadena, CA
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Essential Duties:
- Operate in a Call Center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator, written and oral.
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-26.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141856
### Place of Work
On-site
### Requisition ID
141856
### Application Email
****************************
$20-26 hourly Easy Apply 60d+ ago
Customer Service and Sales Professional
Thepharak Simaly
Customer care representative job in Sacramento, CA
Customer care representative job in West Sacramento, CA
Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations. This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from SDS to work through the donation process for saving lives through organ and tissue donation. Primary work environment is in the hospital setting in the Sacramento area. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.
COMPANY OVERVIEW AND MISSION
Sierra Donor Services is a designated organ procurement organization (OPO) within the state of California - and is a member of the DCI Donor Services family.
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.
We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Determines family dynamics and assesses the family's understanding of the patient's prognosis when appropriate to initiate the donation discussion.
Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation.
Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
Visually assesses donors, interpret charts, document information and communicate findings.
Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary.
Provides education to hospital staff regarding authorization, family care process and donation process.
Responsibilities may be affected by increased donor activity. Performs other duties as assigned.
The Family Care Coordinator will work 15 days per month and 24 hour on-call shifts.
The ideal candidate will have:
A bachelor's degree
2 - 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
Knowledge of medical and legal principles of authorization, donor evaluation, and management.
Exceptional teamwork, communication, and conflict management skills.
Valid Driver's license with ability to pass MVR underwriting requirements
We offer a competitive compensation package including:
Up to 184 hours (22, 8-hour days) of PTO your first year
Up to 72 hours (9, 8-hour days) of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
$36k-47k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Villara 4.0
Customer care representative job in McClellan Park, CA
Shift: Day (8:00 a.m. - 5 p.m.) Schedule: Monday through Friday, with occasional weekends as workload dictates - remote work is not available. The Customer Service Representative (CSR) is the first point of contact for customers and builders, handling heavy telephone and email traffic with professionalism and urgency. This role ensures accurate scheduling, superior communication, and proactive customer engagement that reflects Villara's commitment to service excellence. A successful CSR is energetic, proactive, reliable, and passionate about creating outstanding customer experiences.
Technical Responsibilities of the Job
• Create, update, and manage customer and builder work orders in ServiceTitan with accuracy and attention to detail.
• Book, reschedule, and confirm appointments for service and installation with appropriate time allotments.
• Support field technicians and supervisors by ensuring up-to-date work order information and clear communication.
Handle a high volume of inbound and outbound calls, emails, and web inquiries.
• Provide consistent, professional communication with internal and external customers.
• Make outbound “happy calls” to confirm satisfaction and educate customers on available programs or promotions.
• Identify customer needs and proactively offer promotional items, extended warranties, or membership opportunities.
• Resolve customer issues to mutual satisfaction, escalating as needed while maintaining professionalism.
• Maintain Lean work area standards and contribute to process improvements.
• Other duties as assigned.
Behavioral Responsibilities of the Job
• Exhibit exceptional communication, empathy, and professionalism in all interactions.
• Demonstrate initiative and self-leadership - take ownership of results without waiting for direction.
• Manage multiple priorities efficiently while maintaining composure and accuracy.
• Maintain a positive, team-oriented mindset and contribute to a supportive work environment.
• Embrace feedback, learning, and growth opportunities.
• Show enthusiasm for promoting Villara's mission and representing the brand.
• Display resilience and confidence when handling customer rejections or difficult calls.
• Be punctual, reliable, and accountable for personal performance.
Leadership Responsibilities
• Lead by example through professionalism, integrity, and accountability.
• Support peers by sharing knowledge and best practices.
• Actively participate in continuous improvement and Lean initiatives.
• Seek to exceed expectations - go beyond what is asked to ensure team success.
Training/Certification
• Minimum of 1 year in a customer service or administrative role
• Typing 45+ WPM
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Familiarity with ServiceTitan or similar dispatch/scheduling software preferred
• Demonstrated customer service and persuasive communication skills
Education
High School Diploma or GED
Individuals must be able to physically:
All physical requirements are noted on the Physical Requirements document.
Working conditions and management style:
Self-management is critical to success - arriving on time, staying on task, asking for assistance when needed etc.
Performance Standards:
• Maintain a professional attitude and image in all interactions.
• Adhere to attendance, punctuality, and conduct standards.
• Meet or exceed department KPIs, including: - Call booking percentage - Customer satisfaction scores - Memberships sold/renewed - Schedule accuracy and call handling time
• Contribute to a positive, solution-oriented work environment.
$33k-42k yearly est. 8d ago
Customer First Advocate
Goodleap 4.6
Customer care representative job in Roseville, CA
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Customer First Advocates must demonstrate a positive attitude and a strong willingness to learn and grow within the company. The position requires excellent verbal communication skills, as the primary responsibility will be assisting customers over the phone by answering questions, resolving issues, and providing support courteously and efficiently. Candidates must also have the flexibility to work varying schedules, including Saturdays, to meet the needs of our customers and team.
Essential Job Duties and Responsibilities:
* Answering customer service phone calls.
* Review documentation sent in via email or through Origin tool to make decisions on cases.
* Willingness to do other tasks as they arise.
Required Skills, Knowledge & Abilities:
* The ideal candidate will have:
* Strong math and computer skills
* A positive attitude
* The ability to work effectively with clients at all stages of the process
* The ability to calmly and professionally handle dissatisfied clients and offering thoughtful solutions.
Compensation: $15.75 - $17.75 hourly
Additional Information Regarding Job Duties and s:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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$15.8-17.8 hourly 14d ago
Customer Service & Logistics Coordinator
Sacramento Valley Walnut Growers
Customer care representative job in Yuba City, CA
Department:
Reports to:
Customer Service & Logistics Coordinator
Shipping & Warehousing
Manager of Customer Service & Logistics
Basic Function
The primary responsibility of this position is to manage and coordinate all aspects of logistics for assigned regions of domestic and international shipments. Responsibilities will include coordinating production, shipping and customer relations in the U.S. and abroad. Will also maintain good communication with customers, vendors, associates, sales staff & plant managers. This position will work closely with quality lab to ensure product quality standards are met. During the off-peak season, this position will also provide support to other departments as needed.
Responsibilities include, but not limited to the following:
· Responsible for communicating with customers, sales agents and vendors in a professional and prompt manner to deliver timely customer service
· Maintains organized and accessible files for each sales order containing all pertinent contract copies, shipping instructions and documentation
· Collaborates with sales and operations teams to schedule production and arrange transportation to facilitate timely shipments in accordance with customer needs
· Makes ocean carrier bookings for export shipments based on contract requirements and ensures adequate access to equipment exists to meet shipping targets
· Responsible for entering booking information into inventory/sales system and continually updates the system to ensure constant accuracy and information is complete
· Responsible for Automated Export System (AES) filings and obtaining phytosanitary certificates and certificates of origin as necessary
· Ensures food safety, production and accounting personnel have necessary information to process order; including shipping instructions, label information, laboratory requirements, list of necessary documentation, bank information and payment terms
· Coordinates with operations team and trucking vendor on container/truck loading to meet transportation standards, maintain product traceability and condition of goods
· Commits inventory to an order at time of loading based on the order fulfilment data provided by the container/truck loaders
· Conducts shipping and receiving as per weighmaster rules and company policies
· Sends electronic and physical documentation to customers and sales agents promptly
· Audits sales, shipping and customs clearance documentation to ensure information is complete and accurate
· Ensures company is compliant with relevant regulations in regard to shipments and documentation for each relevant export country
· Participates as a team member on improvement projects and cost management
· Adhere to all safety rules and programs
Equipment and Software Required to Perform the Job
· Proficiency in Microsoft Office (Word, Outlook, & Excel)
· Proficient and proven experience in learning Enterprise
Physical Demands
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, and/or feel. The employee may occasionally lift and/or move up to 25 pounds.
Work Environment
· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is quiet to moderate
Pay range $24-28 per hour depending on experience
View all jobs at this company
$24-28 hourly 13d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Woodland, CA?
The average customer care representative in Woodland, CA earns between $31,000 and $48,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Woodland, CA
$39,000
What are the biggest employers of Customer Care Representatives in Woodland, CA?
The biggest employers of Customer Care Representatives in Woodland, CA are: