Customer care senior representative vs associate customer service representative

The differences between customer care senior representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and an associate customer service representative. Additionally, a customer care senior representative has an average salary of $35,763, which is higher than the $35,215 average annual salary of an associate customer service representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Customer care senior representative vs associate customer service representative overview

	Customer Care Senior Representative	Associate Customer Service Representative
Yearly salary	$35,763	$35,215
Hourly rate	$17.19	$16.93
Growth rate	-4%	-4%
Number of jobs	183,802	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs associate customer service representative salary

Customer care senior representatives and associate customer service representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Associate Customer Service Representative
Average salary	$35,763	$35,215
Salary range	Between $26,000 And $47,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between customer care senior representative and associate customer service representative education

There are a few differences between a customer care senior representative and an associate customer service representative in terms of educational background:

	Customer Care Senior Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs associate customer service representative demographics

Here are the differences between customer care senior representatives' and associate customer service representatives' demographics:

	Customer Care Senior Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer care senior representative and associate customer service representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Customer care senior representative vs associate customer service representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Customer Care Senior Representative
Customer Care Senior Representative vs Associate Customer Service Representative

Updated January 8, 2025

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