Customer care senior representative vs customer care representative

The differences between customer care senior representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a customer care representative. Additionally, a customer care senior representative has an average salary of $35,763, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer care senior representative vs customer care representative overview

	Customer Care Senior Representative	Customer Care Representative
Yearly salary	$35,763	$32,912
Hourly rate	$17.19	$15.82
Growth rate	-4%	-4%
Number of jobs	183,802	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs customer care representative salary

Customer care senior representatives and customer care representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Care Representative
Average salary	$35,763	$32,912
Salary range	Between $26,000 And $47,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between customer care senior representative and customer care representative education

There are a few differences between a customer care senior representative and a customer care representative in terms of educational background:

	Customer Care Senior Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs customer care representative demographics

Here are the differences between customer care senior representatives' and customer care representatives' demographics:

	Customer Care Senior Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and customer care representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer care senior representative vs customer care representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Customer Care Senior Representative vs. similar jobs

Customer Care Senior Representative related careers

Customer Care Senior Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Customer Care Representative

Updated January 8, 2025

Browse office and administrative jobs