Customer care senior representative vs customer care specialist

Differences between customer care senior representative and customer care specialist duties and responsibilities

Customer care senior representative example responsibilities.

• Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
• Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
• Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care specialist example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
• Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
• Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
• Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
• Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products
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