Customer care senior representative vs customer care supervisor

The differences between customer care senior representatives and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer care senior representative, becoming a customer care supervisor takes usually requires 4-6 years. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $35,763 average annual salary of a customer care senior representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Customer care senior representative vs customer care supervisor overview

	Customer Care Senior Representative	Customer Care Supervisor
Yearly salary	$35,763	$42,702
Hourly rate	$17.19	$20.53
Growth rate	-4%	-4%
Number of jobs	183,802	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Average age	40	47
Years of experience	12	6

Customer care senior representative vs customer care supervisor salary

Customer care senior representatives and customer care supervisors have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Care Supervisor
Average salary	$35,763	$42,702
Salary range	Between $26,000 And $47,000	Between $30,000 And $59,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer care senior representative and customer care supervisor education

There are a few differences between a customer care senior representative and a customer care supervisor in terms of educational background:

	Customer Care Senior Representative	Customer Care Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Customer care senior representative vs customer care supervisor demographics

Here are the differences between customer care senior representatives' and customer care supervisors' demographics:

	Customer Care Senior Representative	Customer Care Supervisor
Average age	40	47
Gender ratio	Male, 30.5% Female, 69.5%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between customer care senior representative and customer care supervisor duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Customer care senior representative vs customer care supervisor skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Customer Care Senior Representative vs. similar jobs

Customer Care Senior Representative related careers

Customer Care Senior Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Customer Care Supervisor

Updated January 8, 2025

Browse office and administrative jobs