Customer care senior representative vs customer relations representative

The differences between customer care senior representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $35,763 average annual salary of a customer care senior representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Customer care senior representative vs customer relations representative overview

	Customer Care Senior Representative	Customer Relations Representative
Yearly salary	$35,763	$38,632
Hourly rate	$17.19	$18.57
Growth rate	-4%	-4%
Number of jobs	183,802	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs customer relations representative salary

Customer care senior representatives and customer relations representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Relations Representative
Average salary	$35,763	$38,632
Salary range	Between $26,000 And $47,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between customer care senior representative and customer relations representative education

There are a few differences between a customer care senior representative and a customer relations representative in terms of educational background:

	Customer Care Senior Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs customer relations representative demographics

Here are the differences between customer care senior representatives' and customer relations representatives' demographics:

	Customer Care Senior Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and customer relations representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Customer care senior representative vs customer relations representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Customer Relations Representative

Updated January 8, 2025

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