Customer care senior representative vs customer sales representative

The differences between customer care senior representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $35,763 average annual salary of a customer care senior representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Customer care senior representative vs customer sales representative overview

	Customer Care Senior Representative	Customer Sales Representative
Yearly salary	$35,763	$38,744
Hourly rate	$17.19	$18.63
Growth rate	-4%	-4%
Number of jobs	183,802	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs customer sales representative salary

Customer care senior representatives and customer sales representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Sales Representative
Average salary	$35,763	$38,744
Salary range	Between $26,000 And $47,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between customer care senior representative and customer sales representative education

There are a few differences between a customer care senior representative and a customer sales representative in terms of educational background:

	Customer Care Senior Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs customer sales representative demographics

Here are the differences between customer care senior representatives' and customer sales representatives' demographics:

	Customer Care Senior Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and customer sales representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer care senior representative vs customer sales representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Customer Sales Representative

Updated January 8, 2025

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