Customer care senior representative vs customer service representative

The differences between customer care senior representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a customer service representative. Additionally, a customer care senior representative has an average salary of $35,763, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer care senior representative vs customer service representative overview

	Customer Care Senior Representative	Customer Service Representative
Yearly salary	$35,763	$32,260
Hourly rate	$17.19	$15.51
Growth rate	-4%	-4%
Number of jobs	183,802	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 44%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs customer service representative salary

Customer care senior representatives and customer service representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Service Representative
Average salary	$35,763	$32,260
Salary range	Between $26,000 And $47,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between customer care senior representative and customer service representative education

There are a few differences between a customer care senior representative and a customer service representative in terms of educational background:

	Customer Care Senior Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 44%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs customer service representative demographics

Here are the differences between customer care senior representatives' and customer service representatives' demographics:

	Customer Care Senior Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and customer service representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer care senior representative vs customer service representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Customer Care Senior Representative
Customer Care Senior Representative vs Customer Service Representative

Updated January 8, 2025

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