Customer care senior representative vs customer service senior associate

The differences between customer care senior representatives and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a customer service senior associate. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $35,763 average annual salary of a customer care senior representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.

Customer care senior representative vs customer service senior associate overview

	Customer Care Senior Representative	Customer Service Senior Associate
Yearly salary	$35,763	$45,025
Hourly rate	$17.19	$21.65
Growth rate	-4%	-4%
Number of jobs	183,802	207,805
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs customer service senior associate salary

Customer care senior representatives and customer service senior associates have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Service Senior Associate
Average salary	$35,763	$45,025
Salary range	Between $26,000 And $47,000	Between $21,000 And $95,000
Highest paying City	-	Washington, DC
Highest paying state	-	Maryland
Best paying company	-	Nebraska Medicine
Best paying industry	-	-

Differences between customer care senior representative and customer service senior associate education

There are a few differences between a customer care senior representative and a customer service senior associate in terms of educational background:

	Customer Care Senior Representative	Customer Service Senior Associate
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs customer service senior associate demographics

Here are the differences between customer care senior representatives' and customer service senior associates' demographics:

	Customer Care Senior Representative	Customer Service Senior Associate
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and customer service senior associate duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service senior associate example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Receive and process payments on POS system and MPOS systems.
Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Research and resolve patient inquiries concerning Medicare coverage.
Help troubleshoot when technical problems arouse.

Customer care senior representative vs customer service senior associate skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer service senior associate skills

Data Entry, 10%
Customer Service Associates, 7%
Customer Inquiries, 7%
Customer Calls, 4%
Financial Transactions, 4%
Customer Complaints, 3%

Customer Care Senior Representative vs. similar jobs

Customer Care Senior Representative related careers

Customer Care Senior Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Customer Service Senior Associate

Updated January 8, 2025

Browse office and administrative jobs