Customer care senior representative vs customer support representative

The differences between customer care senior representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $35,763 average annual salary of a customer care senior representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Customer care senior representative vs customer support representative overview

	Customer Care Senior Representative	Customer Support Representative
Yearly salary	$35,763	$37,404
Hourly rate	$17.19	$17.98
Growth rate	-4%	-4%
Number of jobs	183,802	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs customer support representative salary

Customer care senior representatives and customer support representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Support Representative
Average salary	$35,763	$37,404
Salary range	Between $26,000 And $47,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between customer care senior representative and customer support representative education

There are a few differences between a customer care senior representative and a customer support representative in terms of educational background:

	Customer Care Senior Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs customer support representative demographics

Here are the differences between customer care senior representatives' and customer support representatives' demographics:

	Customer Care Senior Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer care senior representative and customer support representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Customer care senior representative vs customer support representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Customer Care Senior Representative
Customer Care Senior Representative vs Customer Support Representative

Updated January 8, 2025

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