Customer care senior representative vs lead customer service representative

The differences between customer care senior representatives and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a lead customer service representative. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $35,763 average annual salary of a customer care senior representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.

Customer care senior representative vs lead customer service representative overview

	Customer Care Senior Representative	Lead Customer Service Representative
Yearly salary	$35,763	$36,097
Hourly rate	$17.19	$17.35
Growth rate	-4%	-4%
Number of jobs	183,802	192,052
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs lead customer service representative salary

Customer care senior representatives and lead customer service representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Lead Customer Service Representative
Average salary	$35,763	$36,097
Salary range	Between $26,000 And $47,000	Between $22,000 And $58,000
Highest paying City	-	Goldsboro, NC
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Insurance

Differences between customer care senior representative and lead customer service representative education

There are a few differences between a customer care senior representative and a lead customer service representative in terms of educational background:

	Customer Care Senior Representative	Lead Customer Service Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs lead customer service representative demographics

Here are the differences between customer care senior representatives' and lead customer service representatives' demographics:

	Customer Care Senior Representative	Lead Customer Service Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 32.1% Female, 67.9%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and lead customer service representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Lead customer service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create PowerPoint presentations and present them to other customer service representatives.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Customer care senior representative vs lead customer service representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common lead customer service representative skills

Cleanliness, 65%
Cash Handling, 14%
Inventory Control, 12%
POS, 1%
Customer Service, 1%
Sales Floor, 1%

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Customer Care Senior Representative
Customer Care Senior Representative vs Lead Customer Service Representative

Updated January 8, 2025

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