Customer care senior representative vs senior customer service specialist

The differences between customer care senior representatives and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a senior customer service specialist. Additionally, a customer care senior representative has an average salary of $35,763, which is higher than the $35,466 average annual salary of a senior customer service specialist.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.

Customer care senior representative vs senior customer service specialist overview

	Customer Care Senior Representative	Senior Customer Service Specialist
Yearly salary	$35,763	$35,466
Hourly rate	$17.19	$17.05
Growth rate	-4%	-4%
Number of jobs	183,802	219,308
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs senior customer service specialist salary

Customer care senior representatives and senior customer service specialists have different pay scales, as shown below.

	Customer Care Senior Representative	Senior Customer Service Specialist
Average salary	$35,763	$35,466
Salary range	Between $26,000 And $47,000	Between $29,000 And $41,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer care senior representative and senior customer service specialist education

There are a few differences between a customer care senior representative and a senior customer service specialist in terms of educational background:

	Customer Care Senior Representative	Senior Customer Service Specialist
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs senior customer service specialist demographics

Here are the differences between customer care senior representatives' and senior customer service specialists' demographics:

	Customer Care Senior Representative	Senior Customer Service Specialist
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 30.7% Female, 69.3%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and senior customer service specialist duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Senior customer service specialist example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Compile, analyze and interpret important loan documents to troubleshoot and correct mortgage loan problems.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Authore and review client PowerPoint content for aesthetics and TurningPoint compatibility.
Perform quality control on reports and PowerPoint presentations to ensure uniform style, eliminate errors, and enhance reader-friendly appearance.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care senior representative vs senior customer service specialist skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common senior customer service specialist skills

Client Facing, 10%
Customer Support, 6%
Inbound Calls, 6%
Customer Calls, 5%
Credit Card, 5%
Customer Satisfaction, 5%

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Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Senior Customer Service Specialist

Updated January 8, 2025

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