Customer care senior representative vs senior representative

The differences between customer care senior representatives and senior representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a senior representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $35,763 average annual salary of a customer care senior representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a senior representative are excellent negotiation, patients, and data entry.

Customer care senior representative vs senior representative overview

	Customer Care Senior Representative	Senior Representative
Yearly salary	$35,763	$56,621
Hourly rate	$17.19	$27.22
Growth rate	-4%	-4%
Number of jobs	183,802	107,601
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs senior representative salary

Customer care senior representatives and senior representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Senior Representative
Average salary	$35,763	$56,621
Salary range	Between $26,000 And $47,000	Between $30,000 And $105,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	Brookfield Properties
Best paying industry	-	-

Differences between customer care senior representative and senior representative education

There are a few differences between a customer care senior representative and a senior representative in terms of educational background:

	Customer Care Senior Representative	Senior Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs senior representative demographics

Here are the differences between customer care senior representatives' and senior representatives' demographics:

	Customer Care Senior Representative	Senior Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 45.9% Female, 54.1%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and senior representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Senior representative example responsibilities.

Utilize creative PowerPoint presentations that motivate student prospects to attain educational goals.
Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Coach and provide QA improvement.
Create in-store display windows and arrange furniture.
Work with Wal-Greens during CCR project as TL1.
Answer distributors' inquiries and promote company's products and sales events.

Customer care senior representative vs senior representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common senior representative skills

Excellent Negotiation, 10%
Patients, 9%
Data Entry, 7%
Financial Services, 7%
Technical Assistance, 5%
PowerPoint, 5%

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Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Senior Representative

Updated January 8, 2025

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