Customer care senior representative demographics and statistics in the US
Customer care senior representative demographics research summary. Zippia estimates customer care senior representative demographics and statistics in the United States by using a database of 30 million profiles. Our customer care senior representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care senior representatives after extensive research and analysis:
- There are over 148,009 customer care senior representatives currently employed in the United States.
- 69.5% of all customer care senior representatives are women, while 30.5% are men.
- The average customer care senior representative age is 40 years old.
- The most common ethnicity of customer care senior representatives is White (56.5%), followed by Hispanic or Latino (20.0%), Black or African American (11.5%) and Asian (6.4%).
- In 2022, women earned 96% of what men earned.
- 7% of all customer care senior representatives are LGBT.
- Customer care senior representatives are 60% more likely to work at private companies in comparison to public companies.
On this page
Customer care senior representative demographics by:
Customer care senior representative gender statistics
69.5% of customer care senior representatives are women and 30.5% of customer care senior representatives are men.
- Female, 69.5%
- Male, 30.5%
Customer care senior representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 69.5% |
| Male | 30.5% |
Customer care senior representative gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,877
Female income
$36,421
Customer care senior representative gender ratio over time
This data breaks down the percentage of men and women in customer care senior representative positions over time. Currently, 69.5% of customer care senior representatives are female.
Customer care senior representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 28.90% | 71.10% |
| 2011 | 28.76% | 71.24% |
| 2012 | 30.20% | 69.80% |
| 2013 | 30.63% | 69.37% |
| 2014 | 31.12% | 68.88% |
| 2015 | 31.01% | 68.99% |
| 2016 | 31.55% | 68.45% |
| 2017 | 31.97% | 68.03% |
| 2018 | 30.70% | 69.30% |
| 2019 | 30.28% | 69.72% |
| 2020 | 30.90% | 69.10% |
| 2021 | 30.53% | 69.47% |
Customer care senior representative related jobs gender ratio
We compared customer care senior representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Senior Representative | 31% | 69% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care senior representative demographics by race
The most common ethnicity among customer care senior representatives is White, which makes up 56.5% of all customer care senior representatives. Comparatively, 20.0% of customer care senior representatives are Hispanic or Latino and 11.5% of customer care senior representatives are Black or African American.
- White, 56.5%
- Hispanic or Latino, 20.0%
- Black or African American, 11.5%
- Asian, 6.4%
- Unknown, 5.0%
- American Indian and Alaska Native, 0.6%
Customer care senior representative race
| Customer care senior representative race | Percentages |
|---|---|
| White | 56.5% |
| Hispanic or Latino | 20.0% |
| Black or African American | 11.5% |
| Asian | 6.4% |
| Unknown | 5.0% |
| American Indian and Alaska Native | 0.6% |
Customer care senior representative race and ethnicity over time
See how customer care senior representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care senior representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.92% | 11.74% | 5.69% | 16.01% |
| 2011 | 63.64% | 12.03% | 5.83% | 15.89% |
| 2012 | 62.84% | 11.91% | 5.64% | 16.74% |
| 2013 | 63.19% | 11.74% | 5.81% | 16.41% |
| 2014 | 62.57% | 11.68% | 6.12% | 16.60% |
| 2015 | 61.95% | 11.43% | 5.90% | 17.71% |
| 2016 | 61.06% | 11.92% | 6.15% | 17.61% |
| 2017 | 61.98% | 11.34% | 6.11% | 17.43% |
| 2018 | 61.79% | 10.92% | 6.28% | 17.82% |
| 2019 | 61.39% | 11.11% | 6.08% | 18.33% |
| 2020 | 58.83% | 10.51% | 6.23% | 18.94% |
| 2021 | 56.52% | 11.48% | 6.40% | 19.96% |
Customer care senior representative wage gap by race
According to our data, asian customer care senior representatives have the highest average salary compared to other ethnicities. Black or african american customer care senior representatives have the lowest average salary at $37,437.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,495 |
| White | $37,952 |
| Black or African American | $37,437 |
| Asian | $38,683 |
| Hispanic or Latino | $37,831 |
Average customer care senior representative age
See how the average age of customer care senior representatives varies based on ethnicity and gender.
Male
Female
Customer care senior representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care senior representative age breakdown
The average age of customer care senior representatives is 40+ years years old, representing 49% of the customer care senior representative population.
Customer care senior representative age breakdown
| Customer Care Senior Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care senior representative educational attainment
The most common degree for customer care senior representatives is bachelor's degree, with 44% of customer care senior representatives earning that degree. The second and third most common degree levels are associate degree degree at 26% and associate degree degree at 18%.
- Bachelor's, 44%
- Associate, 26%
- High School Diploma, 18%
- Diploma, 5%
- Other Degrees, 7%
Customer care senior representatives by degree level
| Customer care senior representative degree | Percentages |
|---|---|
| Bachelor's | 44% |
| Associate | 26% |
| High School Diploma | 18% |
| Diploma | 5% |
| Other Degrees | 7% |
Customer care senior representative jobs you might like
Customer care senior representative wage gap by degree level
According to the data, customer care senior representatives with a Master's degree earn more than those without, at $42,492 annually. With a Bachelor's degree, customer care senior representatives earn a median annual income of $40,673 compared to $36,745 for customer care senior representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,492 |
| High School Diploma or Less | $35,388 |
| Bachelor's Degree | $40,673 |
| Some College/ Associate Degree | $36,745 |
Customer care senior representative employment statistics
Most customer care senior representatives work for a private in the finance industry.
Company size where customer care senior representatives work
Below, you can see the size of companies where customer care senior representatives work.
Customer care senior representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 33% |
Customer care senior representative jobs by company type
Employees with the customer care senior representative job title have their preferences when it comes to working for a company. For instance, most customer care senior representatives prefer to work at private companies over public companies.
Customer care senior representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 38% |
| Private | 60% |
| Government | 1% |
Customer care senior representative jobs by industry
The most common industries for customer care senior representatives are finance, health care and technology.
Customer care senior representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Finance | 11% |
| Health Care | 9% |
| Technology | 9% |
| Retail | 8% |
| Professional | 7% |
| Insurance | 7% |
| Manufacturing | 6% |
| Telecommunication | 5% |
| Media | 4% |
| Energy | 3% |
| Pharmaceutical | 2% |
| Internet | 2% |
| Utilities | 2% |
| Construction | 2% |
| Real Estate | 2% |
| Transportation | 1% |
| Hospitality | 1% |
| Education | 1% |
| Start-up | 1% |
Customer care senior representative turnover and employment statistics
Customer care senior representative unemployment rate over time
The unemployment rate for customer care senior representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care senior representative unemployment rate by year
| Year | Customer care senior representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care senior representative tenure
The average customer care senior representative stays at their job for 1-2 years, based on the 1,120 customer care senior representatives resumes in Zippia's database.
Customer care senior representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 11% |
| 1-2 years | 37% |
| 3-4 years | 19% |
| 5-7 years | 17% |
| 8-10 years | 5% |
| 11+ years | 11% |
Customer care senior representative LGBT ratio compared to similar jobs
Review the percent of customer care senior representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Service Order Clerk | 5.53% | 84,974 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Customer Care Senior Representative | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Access Services Assistant | 11.16% | 66,282 |
| Human Resources Assistant | 15.31% | 40,408 |
Similar customer care senior representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Service Order Clerk | 5.53% | 84,974 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Document Scanner | 8.60% | 3,124 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Access Services Assistant | 11.16% | 66,282 |
| Human Resources Assistant | 15.31% | 40,408 |
Foreign languages spoken by customer care senior representatives
The most common foreign language among customer care senior representatives is Spanish at 86.4%. The second-most popular foreign language spoken is Korean at 4.5% and French is the third-most popular at 4.5%.
- Spanish, 86.4%
- Korean, 4.5%
- French, 4.5%
- Italian, 4.5%
Customer care senior representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 86.4% |
| Korean | 4.5% |
| French | 4.5% |
| Italian | 4.5% |
