Post job

Customer care senior representative education requirements

Updated January 8, 2025
2 min read
Usually, customer care senior representatives don't need a college education. The most common degree for customer care senior representatives is bachelor's degree with 44% graduates, with only 26% customer care senior representative graduates earning associate degree. Customer care senior representatives who decided to graduate from college often finish University of Phoenix or University of South Carolina - Columbia. Some good skills to have in this position include data entry, inbound calls and outbound calls.

What education do you need to become a customer care senior representative?

What degree do you need to be a customer care senior representative?

The most common degree for customer care senior representatives is bachelor's degree, with 44% of customer care senior representatives earning that degree. The second and third most common degree levels are associate degree degree at 26% and associate degree degree at 18%.
  • Bachelor's, 44%
  • Associate, 26%
  • High School Diploma, 18%
  • Diploma, 5%
  • Other Degrees, 7%

What should I major in to become a customer care senior representative?

You should major in business to become a customer care senior representative. 37% of customer care senior representatives major in business. Other common majors for a customer care senior representative include communication and psychology.

Best majors for customer care senior representatives

RankMajorPercentages
1Business37.1%
2Communication6.8%
3Psychology5.9%
4English4.8%
5Criminal Justice4.8%

20 best online courses for customer care senior representatives

Advertising disclosure

1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

3. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

6. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

7. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

8. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

9. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

10. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

11. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

12. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

13. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

14. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

15. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

16. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

17. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

18. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

19. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

20. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Average customer care senior representative salary by education level

Customer care senior representatives with a Master's degree earn more than those without, at $42,492 annually. With a Bachelor's degree, customer care senior representatives earn a median annual income of $40,673 compared to $36,745 for customer care senior representatives with an Associate degree.
Customer care senior representative education levelCustomer care senior representative salary
Master's Degree$42,492
High School Diploma or Less$35,388
Bachelor's Degree$40,673
Some College/ Associate Degree$36,745

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs