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Become A Customer Care Specialist

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Working As A Customer Care Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships

  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Care Specialist Do At Duke Energy

* Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions
* Arriving on time and adhering to your schedule
* Being an engaged customer advocate
* Meeting or exceeding performance targets
* Thinking on your feet and learning in an ever-changing environment
* Handling your customer’s needs with integrity and empathy in one transaction
* Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
* Managing your time, recording it accurately and inputting it according to the company’s quality standards
* Actively engaging and participating in training and weekly coaching sessions
* Working on your own initiative and participating fully as part of a team under the guidance of a coach
* Adapting to constant change, i.e. program offerings, computer tools, process changes
* Being your best, on purpose, every time

What Does A Customer Care Specialist Do At Girl Scouts of Wisconsin Southeast

* Answers incoming calls/requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.
* Coordinates some aspects of membership and program registration.
* Maintains a customer-centric environment in public areas of council facilities.
* Ensures and provides quality service to both internal and external customers.
* Answers inquiries by clarifying desired information, researching, locating and delivering findings.
* Maintains contact center database by entering information accurately and quickly.
* Enhances organization reputation by providing a positive customer experience for all those contacted, either in person or by phone.
* Provides back-up administrative support across all departments as needed

What Does A Customer Care Specialist Do At Conduent

* Responds to telephone inquiries and reservation requests using standard scripts and procedures.
* Gathers information, researches/resolves inquiries.
* Communicates appropriate options for resolution in a timely manner.
* Informs customers about services available and assesses customer needs.
* Escalates inquiries to appropriate staff as required.
* Responds to voice mails left after hours.
* Escalates calls with issues requiring more in-depth research to the Subject Matter Experts.
* Respond to IM and email based communicatio

What Does A Customer Care Specialist Do At Powersecure Service Inc.

* The Customer Care Specialist is responsible for providing extraordinary customer care for all internal and external customers.
* This is accomplished through a comprehensive knowledge of company services and programs while communicating effectively with team members within the Customer Care department.
* Resolves product or service problems by qualifying the customer's complaint; determining the cause of the problem; determining the best solution to solve the problem; expediting correction or adjustment; and, following up to ensure prompt and adequate resolution.
* Manage incoming/outgoing phone calls and respond to internal and external emails.
* Ability to handle complaints and disagreeable customers.
* Has a pleasant, patient and friendly attitude while maintaining a professional composure at all times.
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
* Open and review work orders to ensure timely completion of customer requests.
* Proficiency in managing and updating customer provided on-line portals, as required.
* Willingness to work a flexible schedule, including overtime, and to participate in on-call rotation for after-hours ER dispatches

What Does A Customer Care Specialist Do At Kforce

* Answer customer care calls regarding sales, claims, and general questions
* Respond to customer email inquiries and requests
* Troubleshoot any customer account issues
* Provide excellent customer service
* Special projects or other duties as assigned
* Two years of customer service experience in a veterinary hospital setting, preferably as a receptionist or vet assistant
* Strong multitasking skills and the initiative to complete tasks independently
* Excellent computer skills, including proficiency in Microsoft applications (Excel and Word)
* Proven ability to work well with others in order to maximize the effectiveness of the team
* Passion and love for animals
* Fun, easy-going personality with the ability to easily converse with current and prospective customers
* Positive, can-do attitude
* Enthusiasm to work in a high energy, start-up environment
* Flexible schedule with the ability to work long hours as needed

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How To Become A Customer Care Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Specialist jobs

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Customer Care Specialist Demographics

Gender

  • Female

    70.3%

  • Male

    27.4%

  • Unknown

    2.4%

Ethnicity

  • White

    79.9%

  • Hispanic or Latino

    11.4%

  • Asian

    6.3%

  • Unknown

    1.8%

  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    69.7%

  • French

    9.2%

  • Russian

    2.5%

  • Arabic

    2.5%

  • Carrier

    2.2%

  • Italian

    2.2%

  • German

    2.2%

  • Chinese

    1.3%

  • Japanese

    1.3%

  • Mandarin

    1.0%

  • Portuguese

    1.0%

  • Hebrew

    1.0%

  • Hindi

    0.6%

  • Korean

    0.6%

  • Armenian

    0.6%

  • Polish

    0.6%

  • Swedish

    0.3%

  • Turkish

    0.3%

  • Hmong

    0.3%

  • Sanskrit

    0.3%
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Customer Care Specialist

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Customer Care Specialist Education

Customer Care Specialist

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Real Customer Care Specialist Salaries

Job Title Company Location Start Date Salary
Customer Care Specialist Rightnow Technologies, Inc. San Mateo, CA Jan 04, 2010 $80,000
Customer Care Specialist Telcordia Technologies, Inc. Piscataway, NJ Jul 25, 2011 $72,000 -
$84,000
Operations and Customer Care Specialist-Fashion Coldsmoke Apparel, LLC CA Nov 01, 2013 $44,349
Operations and Customer Care Specialist-Fashion Coldsmoke Apparel, LLC CA Nov 07, 2013 $44,349

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Top Skills for A Customer Care Specialist

CustomerServiceSkillsCustomerCareCustomerInquiriesEnsureCustomerSatisfactionDataEntryTechnicalSupportInboundPhoneCallsMedicalClaimsLogsCustomerCallsOutboundCallsHumanaCustomerComplaintsInternalDepartmentsHighVolumeCustomerAccountsPharmacyTroubleshootBillingIssuesCreditCardAccountInformation

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Top Customer Care Specialist Skills

  1. Customer Service Skills
  2. Customer Care
  3. Customer Inquiries
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated weekly training on company policies and procedures and maintain product knowledge as well as customer service skills.
  • Developed high level and detailed process maps for Customer Care.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Retained customer retention by building rapport with customers to ensure customer satisfaction.
  • Entered data entry accurately and prepared reports for management.

Top Customer Care Specialist Employers

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