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Working as a Customer Care Specialist

If you've ever had to give feedback or escalate a concern regarding a company's product or service, chances are, you've talked to a customer care specialist. Have you ever wondered about how difficult it must be to talk to people who are, more often than not, angry? You probably have. Have you ever considered building a career out of handling concerns, empathizing with customers, and solving their problems? Maybe this is the best career for you!

Customer care specialists often have a special talent for calming people down. They also know how to empathize with customers. With proper training, customer care specialists should be able to solve customer concerns. Aside from the skills, customer care specialists should also have emotional strength. You should not take things personally, since you may encounter irate and hard to please customers. Smiling through the frustration might help you become stronger!

At the end of the day, if you decide to pursue this career, you need to remind yourself why you did so. Maybe you are a naturally helpful person. Or you enjoy talking to people and finding solutions. Whatever your reason may be, hold on to it and power through!

There is more than meets the eye when it comes to being a customer care specialist. For example, did you know that they make an average of $14.07 an hour? That's $29,265 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Specialist Do

There are certain skills that many customer care specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer care specialist, we found that a lot of resumes listed 18.3% of customer care specialists included customer care, while 15.3% of resumes included customer service, and 10.1% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care specialist job title. But what industry to start with? Most customer care specialists actually find jobs in the retail and technology industries.

How To Become a Customer Care Specialist

If you're interested in becoming a customer care specialist, one of the first things to consider is how much education you need. We've determined that 33.3% of customer care specialists have a bachelor's degree. In terms of higher education levels, we found that 4.8% of customer care specialists have master's degrees. Even though some customer care specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care specialist. When we researched the most common majors for a customer care specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer care specialist resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer care specialist. In fact, many customer care specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer care specialists also have previous career experience in roles such as cashier or sales associate.

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Average Salary$29,265
Job Growth Rate-2%

Customer Care Specialist Career Paths

Top Careers Before Customer Care Specialist

Cashier
12.7 %

Top Careers After Customer Care Specialist

Cashier
8.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Specialist

Customer Care Specialists in America make an average salary of $29,265 per year or $14 per hour. The top 10 percent makes over $36,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$29,265

Best Paying Cities

City
Average Salary
Brentwood, NY
Salary Range30k - 47k$38k$37,949
Seattle, WA
Salary Range30k - 44k$37k$36,972
Naperville, IL
Salary Range28k - 41k$34k$34,340
San Diego, CA
Salary Range28k - 41k$34k$34,067
Minneapolis, MN
Salary Range28k - 39k$33k$33,392
Boulder, CO
Salary Range26k - 39k$32k$32,171
$21k
$47k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Care Specialist
Customer Care Specialist
Randstad
Randstad
01/29/2021
01/29/2021
$27,13101/29/2021
$27,131
Customer Care Specialist
Customer Care Specialist
The Southern Company
The Southern Company
01/26/2021
01/26/2021
$39,09001/26/2021
$39,090
Customer Care Specialist-Invisible Fence Brand
Customer Care Specialist-Invisible Fence Brand
Radio Systems Corporation
Radio Systems Corporation
01/26/2021
01/26/2021
$29,21801/26/2021
$29,218
Data Entry Customer Care Support Specialist
Data Entry Customer Care Support Specialist
Kelly Services
Kelly Services
01/25/2021
01/25/2021
$31,30501/25/2021
$31,305
Customer Care Specialist-New Braunfels (Contract To) (22990)
Customer Care Specialist-New Braunfels (Contract To) (22990)
Harland Clarke
Harland Clarke
01/25/2021
01/25/2021
$26,08801/25/2021
$26,088
See More Recent Salaries

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Customer Care Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Care Specialist Resume

At Zippia, we went through countless Customer Care Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Customer Care Specialist Demographics

Gender

female

67.8 %

male

27.6 %

unknown

4.6 %

Ethnicity

White

61.1 %

Hispanic or Latino

18.6 %

Black or African American

10.9 %

Foreign Languages Spoken

Spanish

70.7 %

French

10.0 %

Italian

2.3 %
See More Demographics

Customer Care Specialist Education

Majors

Business
30.8 %

Degrees

Bachelors

33.3 %

High School Diploma

26.9 %

Associate

20.1 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.3% of customer care specialists listed customer care on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Care Specialist

Some places are better than others when it comes to starting a career as a customer care specialist. The best states for people in this position are Oregon, New Jersey, New York, and California. Customer care specialists make the most in Oregon with an average salary of $38,364. Whereas in New Jersey and New York, they would average $37,443 and $37,318, respectively. While customer care specialists would only make an average of $36,551 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Care Specialist Jobs:
458
Highest 10% Earn:
$45,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Oregon

Total Customer Care Specialist Jobs:
1,011
Highest 10% Earn:
$55,000
Location Quotient:
0.99
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Rhode Island

Total Customer Care Specialist Jobs:
321
Highest 10% Earn:
$51,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Care Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer care specialists and discovered their number of customer care specialist opportunities and average salary. Through our research, we concluded that Xerox was the best, especially with an average salary of $38,409. Humana follows up with an average salary of $31,241, and then comes Assurant with an average of $31,315. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer care specialist. The employers include Novartis, Experian, and Windstream

1. Xerox
4.7
Avg. Salary: 
$38,409
Customer Care Specialists Hired: 
1,162+
2. Humana
4.7
Avg. Salary: 
$31,241
Customer Care Specialists Hired: 
772+
3. Assurant
4.7
Avg. Salary: 
$31,315
Customer Care Specialists Hired: 
463+
4. Sprint
4.4
Avg. Salary: 
$30,890
Customer Care Specialists Hired: 
331+
5. Verizon Communications
4.7
Avg. Salary: 
$31,951
Customer Care Specialists Hired: 
310+
6. AT&T
4.8
Avg. Salary: 
$32,267
Customer Care Specialists Hired: 
178+
Updated October 2, 2020