If you've ever had to give feedback or escalate a concern regarding a company's product or service, chances are, you've talked to a customer care specialist. Have you ever wondered about how difficult it must be to talk to people who are, more often than not, angry? You probably have. Have you ever considered building a career out of handling concerns, empathizing with customers, and solving their problems? Maybe this is the best career for you!
Customer care specialists often have a special talent for calming people down. They also know how to empathize with customers. With proper training, customer care specialists should be able to solve customer concerns. Aside from the skills, customer care specialists should also have emotional strength. You should not take things personally, since you may encounter irate and hard to please customers. Smiling through the frustration might help you become stronger!
At the end of the day, if you decide to pursue this career, you need to remind yourself why you did so. Maybe you are a naturally helpful person. Or you enjoy talking to people and finding solutions. Whatever your reason may be, hold on to it and power through!
There is more than meets the eye when it comes to being a customer care specialist. For example, did you know that they make an average of $14.07 an hour? That's $29,265 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer care specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer care specialist, we found that a lot of resumes listed 18.3% of customer care specialists included customer care, while 15.3% of resumes included customer service, and 10.1% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care specialist job title. But what industry to start with? Most customer care specialists actually find jobs in the retail and technology industries.
If you're interested in becoming a customer care specialist, one of the first things to consider is how much education you need. We've determined that 33.3% of customer care specialists have a bachelor's degree. In terms of higher education levels, we found that 4.8% of customer care specialists have master's degrees. Even though some customer care specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer care specialist. When we researched the most common majors for a customer care specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer care specialist resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer care specialist. In fact, many customer care specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer care specialists also have previous career experience in roles such as cashier or sales associate.