If you've ever had to give feedback or escalate a concern regarding a company's product or service, chances are, you've talked to a customer care specialist. Have you ever wondered about how difficult it must be to talk to people who are, more often than not, angry? You probably have. Have you ever considered building a career out of handling concerns, empathizing with customers, and solving their problems? Maybe this is the best career for you!
Customer care specialists often have a special talent for calming people down. They also know how to empathize with customers. With proper training, customer care specialists should be able to solve customer concerns. Aside from the skills, customer care specialists should also have emotional strength. You should not take things personally, since you may encounter irate and hard to please customers. Smiling through the frustration might help you become stronger!
At the end of the day, if you decide to pursue this career, you need to remind yourself why you did so. Maybe you are a naturally helpful person. Or you enjoy talking to people and finding solutions. Whatever your reason may be, hold on to it and power through!
How to Become a Customer Care Specialist
What is a Customer Care Specialist
There is more than meets the eye when it comes to being a Customer Care Specialist. For example, did you know that they make an average of $15.17 an hour? That's $31,556 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Customer Care Specialist Do
There are certain skills that many Customer Care Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
How To Become a Customer Care Specialist
If you're interested in becoming a Customer Care Specialist, one of the first things to consider is how much education you need. We've determined that 42.6% of Customer Care Specialists have a bachelor's degree. In terms of higher education levels, we found that 3.5% of Customer Care Specialists have master's degrees. Even though some Customer Care Specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Care Specialist. When we researched the most common majors for a Customer Care Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Care Specialist resumes include High School Diploma degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Customer Care Specialist. In fact, many Customer Care Specialist jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Care Specialists also have previous career experience in roles such as Cashier or Sales Associate.
What is the right job for my career path?
Tell us your goals and we'll match you with the right jobs to get there.
And if you’re looking for a job, here are the five top employers hiring now:
Customer Care Specialist Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of Specialist you might progress to a role such as Team Leader eventually. Later on in your career, you could end up with the title Branch Manager.
Customer Care Specialist Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Customer Care Specialist
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12 Customer Care Specialist Resume Examples
Build a professional customer care specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your customer care specialist resume.
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Christian Carroll Customer Care Specialist |
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Margaret Hayes Customer Care Specialist Experience Customer Care Specialist2019 - Present Lowe's•Wilkesboro, NC
Support Representative2018 - 2019 AT&T•Birmingham, AL
Vault Teller2016 - 2018 Regions Financial•Birmingham, AL
Skills CommunicationFinancial InstitutionsTravelers ChecksTroubleshootCustomer ServiceMedicaidCross-SellCustomer InteractionCSRTD Education High School Diploma 2016 - 2016 |
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Learn How To Write a Customer Care Specialist Resume
At Zippia, we went through countless Customer Care Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Customer Care Specialist Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Customer Care Specialist Resume templates
Zippia allows you to choose from different easy-to-use Customer Care Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Care Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Find the best Customer Care Specialist job for you
Customer Care Specialist Jobs You Might Like
- High Paying Customer Care Specialist Jobs - $38K and Up
- Work From Home Customer Care Specialist Jobs
- Entry Level Customer Care Specialist Jobs
- Part Time Customer Care Specialist Jobs
- Actively Hiring
- No Degree Customer Care Specialist Jobs
Find the best Customer Care Specialist job for you
Customer Care Specialist Jobs You Might Like
- High Paying Customer Care Specialist Jobs - $38K and Up
- Work From Home Customer Care Specialist Jobs
- Entry Level Customer Care Specialist Jobs
- Part Time Customer Care Specialist Jobs
- Actively Hiring
- No Degree Customer Care Specialist Jobs
Online Courses For Customer Care Specialist That You May Like
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
Master Customer Service using this practical customer care course...
An introduction to customer service and its importance in any business...
Top Skills For a Customer Care Specialist
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.3% of Customer Care Specialists listed Customer Care on their resume, but soft skills such as Communication skills and Computer skills are important as well.
Best States For a Customer Care Specialist
Some places are better than others when it comes to starting a career as a Customer Care Specialist. The best states for people in this position are Hawaii, California, Washington, and New York. Customer Care Specialists make the most in Hawaii with an average salary of $44,080. Whereas in California and Washington, they would average $36,314 and $36,307, respectively. While Customer Care Specialists would only make an average of $36,022 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. North Dakota
$35,572
Avg. Salary
2. Wyoming
$35,320
Avg. Salary
3. Nebraska
$35,071
Avg. Salary
How Do Customer Care Specialist Rate Their Jobs?
Top Customer Care Specialist Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Care Specialists and discovered their number of Customer Care Specialist opportunities and average salary. Through our research, we concluded that Xerox was the best, especially with an average salary of $31,829. Humana follows up with an average salary of $30,050, and then comes Assurant with an average of $33,555. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Care Specialist. The employers include CUNA Mutual Group, Cisco Systems, and Cigna