What is a Customer Care Specialist

If you've ever had to give feedback or escalate a concern regarding a company's product or service, chances are, you've talked to a customer care specialist. Have you ever wondered about how difficult it must be to talk to people who are, more often than not, angry? You probably have. Have you ever considered building a career out of handling concerns, empathizing with customers, and solving their problems? Maybe this is the best career for you!

Customer care specialists often have a special talent for calming people down. They also know how to empathize with customers. With proper training, customer care specialists should be able to solve customer concerns. Aside from the skills, customer care specialists should also have emotional strength. You should not take things personally, since you may encounter irate and hard to please customers. Smiling through the frustration might help you become stronger!

At the end of the day, if you decide to pursue this career, you need to remind yourself why you did so. Maybe you are a naturally helpful person. Or you enjoy talking to people and finding solutions. Whatever your reason may be, hold on to it and power through!

There is more than meets the eye when it comes to being a Customer Care Specialist. For example, did you know that they make an average of $15.17 an hour? That's $31,556 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Specialist Do

There are certain skills that many Customer Care Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Customer Care Specialist does

How To Become a Customer Care Specialist

If you're interested in becoming a Customer Care Specialist, one of the first things to consider is how much education you need. We've determined that 42.6% of Customer Care Specialists have a bachelor's degree. In terms of higher education levels, we found that 3.5% of Customer Care Specialists have master's degrees. Even though some Customer Care Specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Care Specialist. When we researched the most common majors for a Customer Care Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Care Specialist resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Customer Care Specialist. In fact, many Customer Care Specialist jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Care Specialists also have previous career experience in roles such as Cashier or Sales Associate.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Grubhub Jobs (71)
  2. The Hartford Jobs (90)
  3. AT&T Jobs (193)
  4. T-Mobile US Jobs (96)
  5. Assurant Jobs (467)
Average Salary
$31,556
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
283,896
Job Openings
resume document icon

Don't Have A Professional Resume?

0 selections

Customer Care Specialist Career Paths

Top Careers Before Customer Care Specialist

Customer Care Specialist Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Specialist

Customer Care Specialists in America make an average salary of $31,556 per year or $15 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary
$31,556
Find Your Salary Estimate
How much should you be earning as an Customer Care Specialist? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
See More Salary Information

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

12 Customer Care Specialist Resume Examples

Learn How To Write a Customer Care Specialist Resume

At Zippia, we went through countless Customer Care Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Care Specialist Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Grubhub Jobs (71)
  2. The Hartford Jobs (90)
  3. AT&T Jobs (193)
  4. T-Mobile US Jobs (96)
  5. Assurant Jobs (467)

Choose From 10+ Customizable Customer Care Specialist Resume templates

Zippia allows you to choose from different easy-to-use Customer Care Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Care Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume
Customer Care Specialist Resume

Customer Care Specialist Demographics

Customer Care Specialist Gender Statistics

female

69.8 %

male

30.2 %

Customer Care Specialist Ethnicity Statistics

White

60.9 %

Hispanic or Latino

17.5 %

Black or African American

11.8 %

Customer Care Specialist Foreign Languages Spoken Statistics

Spanish

70.7 %

French

10.0 %

Italian

2.3 %
Job Openings

Find the best Customer Care Specialist job for you

0 selections
0 selections

Customer Care Specialist Jobs You Might Like

Customer Care Specialist Education

Customer Care Specialist Majors

31.1 %

Customer Care Specialist Degrees

Bachelors

42.6 %

Associate

22.4 %

High School Diploma

20.6 %
Job Openings

Find the best Customer Care Specialist job for you

0 selections
0 selections

Customer Care Specialist Jobs You Might Like

Online Courses For Customer Care Specialist That You May Like

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(11,073)

Master Customer Service using this practical customer care course...

Customer Service Training Keys To Satisfy Your Customers
udemy
4.5
(257)

An introduction to customer service and its importance in any business...

Show More Customer Care Specialist Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.3% of Customer Care Specialists listed Customer Care on their resume, but soft skills such as Communication skills and Computer skills are important as well.

Best States For a Customer Care Specialist

Some places are better than others when it comes to starting a career as a Customer Care Specialist. The best states for people in this position are Hawaii, California, Washington, and New York. Customer Care Specialists make the most in Hawaii with an average salary of $44,080. Whereas in California and Washington, they would average $36,314 and $36,307, respectively. While Customer Care Specialists would only make an average of $36,022 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Customer Care Specialist Jobs:
608
Highest 10% Earn:
$38,000
Location Quotient:
1.65
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Wyoming

Total Customer Care Specialist Jobs:
308
Highest 10% Earn:
$40,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nebraska

Total Customer Care Specialist Jobs:
1,090
Highest 10% Earn:
$39,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Care Specialists

How Do Customer Care Specialist Rate Their Jobs?

Working as a Customer Care Specialist? Share your experience anonymously.
Do you work as a Customer Care Specialist?
Rate how you like work as Customer Care Specialist. It's anonymous and will only take a minute.

Top Customer Care Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Care Specialists and discovered their number of Customer Care Specialist opportunities and average salary. Through our research, we concluded that Xerox was the best, especially with an average salary of $31,829. Humana follows up with an average salary of $30,050, and then comes Assurant with an average of $33,555. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Care Specialist. The employers include CUNA Mutual Group, Cisco Systems, and Cigna

Most Common Employers For Customer Care Specialist

RankCompanyZippia ScoreAverage Customer Care Specialist SalaryAverage Salary
1$35,014
2$34,717
3$33,824
4$33,598
5$33,555
6$32,304