Customer care specialist vs client care specialist

The differences between customer care specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care specialist and a client care specialist. Additionally, a customer care specialist has an average salary of $32,427, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for a customer care specialist include customer care, customer service and outbound calls. The most important skills for a client care specialist are client care, PET, and patients.

Customer care specialist vs client care specialist overview

	Customer Care Specialist	Client Care Specialist
Yearly salary	$32,427	$29,660
Hourly rate	$15.59	$14.26
Growth rate	-4%	-4%
Number of jobs	260,027	132,935
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer care specialist do?

A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

Customer care specialist vs client care specialist salary

Customer care specialists and client care specialists have different pay scales, as shown below.

	Customer Care Specialist	Client Care Specialist
Average salary	$32,427	$29,660
Salary range	Between $26,000 And $39,000	Between $18,000 And $46,000
Highest paying City	Grand Forks, ND	Irvine, CA
Highest paying state	Hawaii	Alaska
Best paying company	Axogen	Bank of America
Best paying industry	Insurance	Finance

Differences between customer care specialist and client care specialist education

There are a few differences between a customer care specialist and a client care specialist in terms of educational background:

	Customer Care Specialist	Client Care Specialist
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care specialist vs client care specialist demographics

Here are the differences between customer care specialists' and client care specialists' demographics:

	Customer Care Specialist	Client Care Specialist
Average age	40	40
Gender ratio	Male, 30.2% Female, 69.8%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care specialist and client care specialist duties and responsibilities

Customer care specialist example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Customer care specialist vs client care specialist skills

Common customer care specialist skills

Customer Care, 25%
Customer Service, 13%
Outbound Calls, 6%
Data Entry, 5%
Troubleshoot, 3%
Inbound Phone Calls, 3%

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Customer Care Specialist
Customer Care Specialist vs Client Care Specialist

Updated January 8, 2025

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