Customer care specialist vs customer care technician

The differences between customer care specialists and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care specialist and a customer care technician. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $32,427 average annual salary of a customer care specialist.

The top three skills for a customer care specialist include customer care, customer service and outbound calls. The most important skills for a customer care technician are patients, vital signs, and EKG.

Customer care specialist vs customer care technician overview

	Customer Care Specialist	Customer Care Technician
Yearly salary	$32,427	$34,986
Hourly rate	$15.59	$16.82
Growth rate	-4%	-4%
Number of jobs	260,027	211,764
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a customer care specialist do?

A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

What does a customer care technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.

Customer care specialist vs customer care technician salary

Customer care specialists and customer care technicians have different pay scales, as shown below.

	Customer Care Specialist	Customer Care Technician
Average salary	$32,427	$34,986
Salary range	Between $26,000 And $39,000	Between $26,000 And $45,000
Highest paying City	Grand Forks, ND	Burbank, CA
Highest paying state	Hawaii	Alaska
Best paying company	Axogen	Cottage Health
Best paying industry	Insurance	Manufacturing

Differences between customer care specialist and customer care technician education

There are a few differences between a customer care specialist and a customer care technician in terms of educational background:

	Customer Care Specialist	Customer Care Technician
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer care specialist vs customer care technician demographics

Here are the differences between customer care specialists' and customer care technicians' demographics:

	Customer Care Specialist	Customer Care Technician
Average age	40	40
Gender ratio	Male, 30.2% Female, 69.8%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care specialist and customer care technician duties and responsibilities

Customer care specialist example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Customer care specialist vs customer care technician skills

Common customer care specialist skills

Customer Care, 25%
Customer Service, 13%
Outbound Calls, 6%
Data Entry, 5%
Troubleshoot, 3%
Inbound Phone Calls, 3%

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

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Office and Administrative Industry
Customer Care Specialist
Customer Care Specialist vs Customer Care Technician

Updated January 8, 2025

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