Customer care specialist vs customer engagement specialist

Differences between customer care specialist and customer engagement specialist duties and responsibilities

Customer care specialist example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
• Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
• Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
• Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
• Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products
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Customer engagement specialist example responsibilities.

• Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
• Maintain strict patient and physician confidentiality through HIPAA.
• Ensure consistent verification of all demographic, and HIPAA.
• Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
• Maintain positive professional relationships with patients, and partnering agencies.
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