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The differences between customer care specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care specialist and a resolution specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer care specialist include customer care, customer service and outbound calls. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Customer Care Specialist | Resolution Specialist | |
| Yearly salary | $32,427 | $38,984 |
| Hourly rate | $15.59 | $18.74 |
| Growth rate | -4% | -4% |
| Number of jobs | 260,027 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Customer care specialists and resolution specialists have different pay scales, as shown below.
| Customer Care Specialist | Resolution Specialist | |
| Average salary | $32,427 | $38,984 |
| Salary range | Between $26,000 And $39,000 | Between $26,000 And $57,000 |
| Highest paying City | Grand Forks, ND | Ewing, NJ |
| Highest paying state | Hawaii | Connecticut |
| Best paying company | Axogen | IBM |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer care specialist and a resolution specialist in terms of educational background:
| Customer Care Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care specialists' and resolution specialists' demographics:
| Customer Care Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.2% Female, 69.8% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |