Customer care specialist demographics and statistics in the US
Customer care specialist demographics research summary. Zippia estimates customer care specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer care specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care specialists after extensive research and analysis:
- There are over 461,021 customer care specialists currently employed in the United States.
- 69.8% of all customer care specialists are women, while 30.2% are men.
- The average customer care specialist age is 40 years old.
- The most common ethnicity of customer care specialists is White (56.1%), followed by Hispanic or Latino (19.1%), Black or African American (12.2%) and Asian (6.5%).
- Customer care specialists are most in-demand in Atlanta, GA.
- The insurance industry is the highest-paying for customer care specialists.
- Grand Forks, ND pays an annual average wage of $39,744, the highest in the US.
- In 2022, women customer care specialists earned 97% of what men earned.
- 7% of all customer care specialists are LGBT.
- North Dakota is the best state for customer care specialists to live.
- Customer care specialists are 53% more likely to work at private companies in comparison to public companies.
On this page
Customer care specialist demographics by:
Customer care specialist gender statistics
69.8% of customer care specialists are women and 30.2% of customer care specialists are men.
- Female, 69.8%
- Male, 30.2%
Customer care specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 69.8% |
| Male | 30.2% |
Customer care specialist gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,745
Female income
$32,840
Customer care specialist gender ratio over time
This data breaks down the percentage of men and women in customer care specialist positions over time. Currently, 69.8% of customer care specialists are female.
Customer care specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 28.59% | 71.41% |
| 2011 | 28.45% | 71.55% |
| 2012 | 29.88% | 70.12% |
| 2013 | 30.30% | 69.70% |
| 2014 | 30.79% | 69.21% |
| 2015 | 30.68% | 69.32% |
| 2016 | 31.22% | 68.78% |
| 2017 | 31.64% | 68.36% |
| 2018 | 30.38% | 69.62% |
| 2019 | 29.96% | 70.04% |
| 2020 | 30.58% | 69.42% |
| 2021 | 30.21% | 69.79% |
Customer care specialist related jobs gender ratio
We compared customer care specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Specialist | 30% | 70% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care specialist demographics by race
The most common ethnicity among customer care specialists is White, which makes up 56.1% of all customer care specialists. Comparatively, 19.1% of customer care specialists are Hispanic or Latino and 12.2% of customer care specialists are Black or African American.
- White, 56.1%
- Hispanic or Latino, 19.1%
- Black or African American, 12.2%
- Asian, 6.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Customer care specialist race
| Customer care specialist race | Percentages |
|---|---|
| White | 56.1% |
| Hispanic or Latino | 19.1% |
| Black or African American | 12.2% |
| Asian | 6.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Customer care specialist race and ethnicity over time
See how customer care specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.46% | 12.44% | 5.81% | 15.16% |
| 2011 | 63.18% | 12.73% | 5.95% | 15.03% |
| 2012 | 62.38% | 12.61% | 5.76% | 15.88% |
| 2013 | 62.73% | 12.44% | 5.93% | 15.56% |
| 2014 | 62.11% | 12.38% | 6.24% | 15.74% |
| 2015 | 61.49% | 12.13% | 6.03% | 16.86% |
| 2016 | 60.61% | 12.62% | 6.27% | 16.75% |
| 2017 | 61.52% | 12.03% | 6.23% | 16.58% |
| 2018 | 61.34% | 11.61% | 6.40% | 16.96% |
| 2019 | 60.93% | 11.81% | 6.21% | 17.47% |
| 2020 | 58.37% | 11.21% | 6.36% | 18.08% |
| 2021 | 56.06% | 12.18% | 6.53% | 19.11% |
Customer care specialist wage gap by race
According to our data, asian customer care specialists have the highest average salary compared to other ethnicities. Black or african american customer care specialists have the lowest average salary at $33,472.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,509 |
| White | $33,792 |
| Black or African American | $33,472 |
| Asian | $34,242 |
| Hispanic or Latino | $33,717 |
Average customer care specialist age
See how the average age of customer care specialists varies based on ethnicity and gender.
Male
Female
Customer care specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care specialist age breakdown
The average age of customer care specialists is 40+ years years old, representing 49% of the customer care specialist population.
Customer care specialist age breakdown
| Customer Care Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care specialist educational attainment
The most common degree for customer care specialists is bachelor's degree, with 43% of customer care specialists earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 21%.
- Bachelor's, 43%
- Associate, 22%
- High School Diploma, 21%
- Diploma, 6%
- Other Degrees, 8%
Customer care specialists by degree level
| Customer care specialist degree | Percentages |
|---|---|
| Bachelor's | 43% |
| Associate | 22% |
| High School Diploma | 21% |
| Diploma | 6% |
| Other Degrees | 8% |
Customer care specialist jobs you might like
Customer care specialist wage gap by degree level
According to the data, customer care specialists with a Master's degree earn more than those without, at $36,549 annually. With a Bachelor's degree, customer care specialists earn a median annual income of $35,456 compared to $33,042 for customer care specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $36,549 |
| High School Diploma or Less | $32,190 |
| Bachelor's Degree | $35,456 |
| Some College/ Associate Degree | $33,042 |
Customer care specialist employment statistics
Most customer care specialists work for a private in the professional industry.
Company size where customer care specialists work
Below, you can see the size of companies where customer care specialists work.
Customer care specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 39% |
Customer care specialist jobs by company type
Employees with the customer care specialist job title have their preferences when it comes to working for a company. For instance, most customer care specialists prefer to work at private companies over public companies.
Customer care specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 44% |
| Private | 53% |
| Government | 1% |
Customer care specialist jobs by industry
The most common industries for customer care specialists are professional, retail and finance.
Customer care specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Professional | 12% |
| Retail | 11% |
| Finance | 10% |
| Technology | 8% |
| Telecommunication | 5% |
| Health Care | 5% |
| Insurance | 5% |
| Manufacturing | 4% |
| Media | 3% |
| Hospitality | 3% |
| Internet | 2% |
| Transportation | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Real Estate | 1% |
| Education | 1% |
| Start-up | 1% |
Customer care specialist turnover and employment statistics
Customer care specialist unemployment rate over time
The unemployment rate for customer care specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care specialist unemployment rate by year
| Year | Customer care specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care specialist tenure
The average customer care specialist stays at their job for 1-2 years, based on the 16,426 customer care specialists resumes in Zippia's database.
Customer care specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 35% |
| 3-4 years | 11% |
| 5-7 years | 14% |
| 8-10 years | 4% |
| 11+ years | 4% |
Customer care specialist LGBT ratio compared to similar jobs
Review the percent of customer care specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Correspondence Coordinator | 5.53% | 16,466 |
| Eligibility Worker | 6.73% | 19,954 |
| Customer Care Specialist | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Credit Processor | 8.99% | 11,088 |
| Music Library Assistant | 11.16% | 3,764 |
| Learning Resources Assistant | 15.31% | 41,804 |
Similar customer care specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Correspondence Coordinator | 5.53% | 16,466 |
| Eligibility Worker | 6.73% | 19,954 |
| Document Clerk | 8.60% | 99,244 |
| Credit Processor | 8.99% | 11,088 |
| Music Library Assistant | 11.16% | 3,764 |
| Learning Resources Assistant | 15.31% | 41,804 |
Foreign languages spoken by customer care specialists
The most common foreign language among customer care specialists is Spanish at 70.7%. The second-most popular foreign language spoken is French at 10.0% and Italian is the third-most popular at 2.3%.
- Spanish, 70.7%
- French, 10.0%
- Italian, 2.3%
- Arabic, 2.3%
- German, 2.1%
- Other, 12.6%
Customer care specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 70.7% |
| French | 10.0% |
| Italian | 2.3% |
| Arabic | 2.3% |
| German | 2.1% |
| Other | 12.6% |
