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Customer care specialist salary
Average customer care specialist salary
$15.59
Understanding Customer Care Specialist Salaries
The average salary for a Customer Care Specialist stands at approximately $32,427 annually, translating to about $16 per hour. Factors influencing this compensation include geographic location, years of experience, and the specific industry in which one is employed. For instance, specialists in high-demand areas or those with extensive experience often earn significantly more.
Salary by State
Location plays a significant role in salary variations. States such as California and New York typically offer higher salaries due to the cost of living and demand for skilled professionals. For example, the highest-paying states for customer care specialists often include:
- California
- New York
- Massachusetts
- Washington
Additionally, as customer service trends evolve, specialists with technical skills or multilingual capabilities may find themselves commanding higher wages. Understanding these dynamics can aid job seekers in making informed career decisions.
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Where can a Customer Care Specialist earn more?
Customer care specialist salaries by experience level
Customer care specialist salary estimates from across the web
Average customer care specialist salary by state
The highest-paying states for customer care specialists are Hawaii, North Dakota, and Alaska. The lowest average customer care specialist salary states are Georgia, New Mexico, and Pennsylvania.
- State view
- County view
Highest paying states for customer care specialists
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | North Dakota | $39,726 | $19.10 |
| 2 | Wyoming | $37,740 | $18.14 |
| 3 | South Dakota | $36,458 | $17.53 |
| 4 | Illinois | $36,322 | $17.46 |
| 5 | Kansas | $35,927 | $17.27 |
| 6 | Minnesota | $36,006 | $17.31 |
| 7 | Hawaii | $44,439 | $21.36 |
| 8 | Arizona | $34,899 | $16.78 |
| 9 | Rhode Island | $37,124 | $17.85 |
| 10 | Iowa | $33,229 | $15.98 |
| 11 | Washington | $38,075 | $18.31 |
| 12 | Alaska | $39,141 | $18.82 |
| 13 | Montana | $32,739 | $15.74 |
| 14 | Michigan | $32,231 | $15.50 |
| 15 | Nebraska | $33,024 | $15.88 |
| 16 | Massachusetts | $36,424 | $17.51 |
| 17 | Oregon | $35,567 | $17.10 |
| 18 | Connecticut | $36,233 | $17.42 |
| 19 | District of Columbia | $40,654 | $19.55 |
| 20 | Maine | $31,399 | $15.10 |
| 21 | Delaware | $34,242 | $16.46 |
| 22 | Colorado | $35,276 | $16.96 |
| 23 | California | $37,771 | $18.16 |
| 24 | Ohio | $30,596 | $14.71 |
| 25 | New Jersey | $36,095 | $17.35 |
| 26 | Wisconsin | $31,639 | $15.21 |
| 27 | Utah | $32,386 | $15.57 |
| 28 | Missouri | $31,492 | $15.14 |
| 29 | Vermont | $32,665 | $15.70 |
| 30 | North Carolina | $31,501 | $15.14 |
| 31 | New York | $35,596 | $17.11 |
| 32 | Idaho | $31,499 | $15.14 |
| 33 | Kentucky | $29,504 | $14.18 |
| 34 | Maryland | $34,341 | $16.51 |
| 35 | Alabama | $29,913 | $14.38 |
| 36 | New Hampshire | $31,086 | $14.95 |
| 37 | Oklahoma | $29,708 | $14.28 |
| 38 | Tennessee | $29,794 | $14.32 |
| 39 | Indiana | $29,810 | $14.33 |
| 40 | Texas | $31,024 | $14.92 |
| 41 | Louisiana | $29,554 | $14.21 |
| 42 | Nevada | $29,242 | $14.06 |
| 43 | West Virginia | $27,364 | $13.16 |
| 44 | New Mexico | $28,878 | $13.88 |
| 45 | Florida | $30,353 | $14.59 |
| 46 | Georgia | $29,128 | $14.00 |
| 47 | Arkansas | $29,369 | $14.12 |
| 48 | Mississippi | $27,520 | $13.23 |
| 49 | Virginia | $29,443 | $14.16 |
| 50 | South Carolina | $28,065 | $13.49 |
| 51 | Pennsylvania | $28,834 | $13.86 |
Highest paying cities for customer care specialists
The highest-paying cities for customer care specialists are Grand Forks, ND, Los Angeles, CA, and Chicago, IL.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Grand Forks, ND | $39,744 | $19.11 |
| 2 | Los Angeles, CA | $37,741 | $18.14 |
| 3 | Chicago, IL | $36,411 | $17.51 |
| 4 | Saint Paul, MN | $36,016 | $17.32 |
| 5 | New York, NY | $35,597 | $17.11 |
| 6 | Portland, OR | $35,456 | $17.05 |
| 7 | Broomfield, CO | $35,258 | $16.95 |
| 8 | Glendale, AZ | $34,969 | $16.81 |
| 9 | Des Moines, IA | $33,127 | $15.93 |
| 10 | Omaha, NE | $33,038 | $15.88 |
| 11 | Salt Lake City, UT | $32,393 | $15.57 |
| 12 | El Paso, TX | $32,070 | $15.42 |
| 13 | Oshkosh, WI | $31,722 | $15.25 |
| 14 | Charlotte, NC | $31,335 | $15.06 |
| 15 | Cleveland, OH | $30,914 | $14.86 |
| 16 | Clearwater, FL | $30,524 | $14.68 |
| 17 | Muncie, IN | $29,885 | $14.37 |
| 18 | Knoxville, TN | $29,754 | $14.30 |
| 19 | Duluth, GA | $29,220 | $14.05 |
| 20 | Las Vegas, NV | $29,173 | $14.03 |
Customer care specialist salary details
A customer care specialist's salary ranges from $26,000 a year at the 10th percentile to $39,000 at the 90th percentile.
What is a customer care specialist's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $39,000 | $3,250 | $19 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $32,427 | $2,702 | $16 |
| 25th Percentile | $29,000 | $2,417 | $14 |
| 10th Percentile | $26,000 | $2,167 | $13 |
Highest paying customer care specialist jobs
The highest paying types of customer care specialists are service specialist, customer engagement specialist, and customer support specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Support Representative | $37,404 | $3,117 | $17.98 | 243,140 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Customer Service Agent | $29,598 | $2,466 | $14.23 | 219,115 |
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
Top companies hiring customer care specialists now:
Which companies pay customer care specialists the most?
Customer care specialist salaries at Axogen and BD are the highest-paying according to our most recent salary estimates. In addition, the average customer care specialist salary at companies like Verathon and Illumina are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Axogen | $41,098 | $19.76 |
| 2 | BD | $39,364 | $18.93 |
| 3 | Verathon | $39,156 | $18.82 |
| 4 | Illumina | $38,967 | $18.73 |
| 5 | Insulet | $38,901 | $18.70 |
| 6 | California Casualty | $37,959 | $18.25 |
| 7 | Pacifi | $37,947 | $18.24 |
| 8 | The Plymouth Rock Company Incorporated | $37,920 | $18.23 |
| 9 | First National of Nebraska | $37,890 | $18.22 |
| 10 | Solar.com | $37,624 | $18.09 |
| 11 | Steris | $37,493 | $18.03 |
| 12 | Johnson & Johnson | $37,116 | $17.84 |
| 13 | MassMutual | $36,966 | $17.77 |
| 14 | NRG Energy | $36,861 | $17.72 |
| 15 | Southern | $36,854 | $17.72 |
| 16 | EPIC Insurance Brokers & Consultants | $36,847 | $17.71 |
| 17 | Mirabito | $36,585 | $17.59 |
| 18 | Best Friends Animal Society | $36,519 | $17.56 |
| 19 | JPMorgan Chase & Co. | $36,486 | $17.54 |
| 20 | American Express | $36,435 | $17.52 |
Wage gap by gender, race and education
Customer Care Specialist salary by industry
The average customer care specialist salary varies across industries:
- The average customer care specialist salary in the insurance industry is $34,400, the highest of any industry.
- The average customer care specialist salary in the finance industry is $34,140.
- Customer care specialists in the professional industry earn an average salary of $30,085, the lowest of any industry.
Highest paying industries for customer care specialists
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Insurance | $34,400 | $16.54 |
| 2 | Finance | $34,140 | $16.41 |
| 3 | Manufacturing | $33,279 | $16.00 |
| 4 | Retail | $33,236 | $15.98 |
| 5 | Telecommunication | $33,147 | $15.94 |
| 6 | Health Care | $33,002 | $15.87 |
| 7 | Technology | $32,022 | $15.40 |
| 8 | Professional | $30,085 | $14.46 |
High paying customer care specialist jobs
Customer care specialist salary trends
The average customer care specialist salary has risen by $4,725 over the last ten years. In 2014, the average customer care specialist earned $27,702 annually, but today, they earn $32,427 a year. That works out to a 11% change in pay for customer care specialists over the last decade.
Compare customer care specialist salaries for cities or states with the national average over time.
Average customer care specialist salary over time
Compare customer care specialist salaries for individual cities or states with the national average.
Customer care specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $32,400 | $15.59 | +3.1% |
| 2024 | $31,400 | $15.10 | +2.8% |
| 2023 | $30,500 | $14.68 | +2.5% |
| 2022 | $29,800 | $14.31 | +1.8% |
| 2021 | $29,200 | $14.05 | +1.8% |
Recently added customer care specialist salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Acuity-Chs | Casual Customer Care Specialist I (TSA) | Cape Canaveral, FL | 06/29/2025 | $35,896 |
| South Shore Nissan | BDC Customer Care Specialist | Amityville, NY | 06/29/2025 | $35,000 |
| Cox Holdings, Inc. | Customer Care Specialist I | Bordentown, NJ | 06/28/2025 | $37,128 |
| Cox Holdings, Inc. | Customer Care Specialist I | Ocoee, FL | 06/28/2025 | $33,705 |
| Cox Holdings, Inc. | Customer Care Specialist I (Nextgear Capital) | Carmel, IN | 06/28/2025 | $33,705 |
| Cox Holdings, Inc. | Customer Care Specialist II | Phoenix, AZ | 06/28/2025 | $37,023 |
| Sick | Customer Care Specialist I | Minneapolis, MN | 06/28/2025 | $41,110 |
| Cox Holdings, Inc. | Customer Care Specialist II | Cole, OK | 06/27/2025 | $37,023 |
| Brook & Whittle | Customer Care Specialist | Hamilton, OH | 06/27/2025 | $50,000 |
| Aloha Termite & Pest Control | Customer Care Specialist/Administrator | Kapolei, HI | 06/27/2025 | $39,653 |
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