Automatically apply for jobs with Zippia

Upload your resume to get started.

Customer care specialist skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

Below we've compiled a list of the most critical customer care specialist skills. We ranked the top skills for customer care specialists based on the percentage of resumes they appeared on. For example, 24.8% of customer care specialist resumes contained customer care as a skill. Continue reading to find out what skills a customer care specialist needs to be successful in the workplace.

15 customer care specialist skills for your resume and career

1. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer care specialists use customer care:

Worked with Customer Care Specialists, General Managers, and Customer Service Representatives towards a highly satisfactory resolution for the customer.
Used common customer feedback to identify opportunities to continuously improve the customer experience and drive efficiency in delivering unrivaled customer care.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer care specialists use customer service:

Obtained and examined all relevant information in order to assess validity of customer service or billing complaints and execute solutions.
Supported reservation supervisor's development of high quality customer service employees by assisting with employee responses to customer concerns.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer care specialists use outbound calls:

Work in high call volume setting*Handle inbound/outbound calls*Schedule appointments*Notate confidential accounts*Resolve general/technical issues*Educate customer on current offers*Program/Troubleshoot cellular devices*Meet sales quota daily
Answer incoming calls/Make outbound calls/Set up new customers/Email/Fax/Scan/Sell products and service/Place delivery and service orders

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer care specialists use data entry:

Obtained information and maintained records of accidents and/or property losses for policyholders and claimants through data entry.
Analyzed and maintained dual computer databases for accurate data entry that enabled corresponding.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer care specialists use troubleshoot:

Worked simultaneously with multiple software applications to isolate, diagnose and troubleshoot technical issues.
Helped troubleshoot specific system operational problems encountered by customers, and provided immediate solutions.

6. Inbound Phone Calls

Here's how customer care specialists use inbound phone calls:

Receive customer inbound phone calls for false alarm call backs, placing alarm on test, responding person call back.
Handle inbound phone calls from customers, identify their needs, and provide the right solution.

Choose from 10+ customizable customer care specialist resume templates

Build a professional customer care specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer care specialist resume.

7. Customer Inquiries

Here's how customer care specialists use customer inquiries:

Managed a high-volume daily workload within a fast -paced environment and resolved numerous customer inquiries while consistently meeting performance goals.
Resolved longstanding problems, substantially reducing customer inquiries and complaints Accomplishments I serviced hundreds of satisfied members with their insurance.

8. Customer Support

Here's how customer care specialists use customer support:

Provided customer support, which included: opening service request for field engineers and maintaining accurate customer account information.
Provided customer support to wireless customers that includes billing, troubleshooting, provisioning and explaining accounts to customers.

9. Customer Satisfaction

Here's how customer care specialists use customer satisfaction:

Assisted Customer Service Manager in developing customer satisfaction surveys in hopes of improving user experience as well as increasing customer loyalty.
Worked directly with internal and external partners on various initiatives to execute updates to process and procedure that increased customer satisfaction.

10. Customer Complaints

Here's how customer care specialists use customer complaints:

Worked with Revenue Security regarding theft of electricity, Public Utility Commission and TXU upper management regarding customer complaints and resolutions.
Handled customer complaints Handled billing information Handled technical issues Built strong rapport Handled customer upgrades Handled escalating calls to save the customer

11. Quality Customer Service

Here's how customer care specialists use quality customer service:

Assisted management in taking routine escalated calls while adhering to company guidelines, providing expected quality customer service and saving resources.
Scheduled sales appointments for sales representatives * Receive inbound calls and provide quality customer service * Occasional filing of personal customer records

12. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how customer care specialists use credit card:

Provided technical support for mobile payment processing application and credit card terminals in an inbound call center environment.
Resolved customer services credit card complaints via in-depth research problem resolution.

13. Health Insurance

Here's how customer care specialists use health insurance:

Interpreted complicated insurance procedures for customers, articulating the specific circumstances resulting from the individual's health insurance policy.
Gather information, investigate complaints and provide oral notification of resolution to grievances for Health Insurance Medicare members.

14. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how customer care specialists use billing issues:

Provided detailed information and analysis of billing issues, making recommendations to increase customer loyalty.
Answered billing questions, resolved billing issues including establishing payment arrangements and credit treatment.

15. Call Handling

Here's how customer care specialists use call handling:

Answer customer care calls for Verizon Wireless; assisting with number changes, call handling & issues with billing.
Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards.

5 Customer Care Specialist resume examples

Build a professional customer care specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your customer care specialist resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Customer Care Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer care specialist skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

Do you want to know more?

List of customer care specialist skills to add to your resume

The most important skills for a customer care specialist resume and required skills for a customer care specialist to have include:

Customer Care
Customer Service
Outbound Calls
Data Entry
Troubleshoot
Inbound Phone Calls
Customer Inquiries
Customer Support
Customer Satisfaction
Customer Complaints
Quality Customer Service
Credit Card
Health Insurance
Billing Issues
Call Handling
Telephone Calls
Customer Issues

Customer Accounts
Problem Resolution
Customer Interaction
Product Knowledge
Telephone Inquiries
HIPAA
Customer Orders
Billing Inquiries
Quality Standards
PowerPoint
Medicaid
Technical Issues
Medical Claims
Technical Troubleshooting
Customer Retention
Computer System
Customer Loyalty

Customer Feedback
Payment Arrangements
Provide Customer Support
Process Payments
Hippa
Mobile Banking
Upselling
Experian
Process Orders
Customer Grievances
Troubleshooting Support
Call Tracking
Pleasurable
Xerox
Functional Guidance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs