How To Become A Customer Care Supervisor: What It Is and Career Path

What is a customer care supervisor and how to become one

Updated January 8, 2025

4 min read

The customer care supervisor oversees, leads, and trains the company's staff. They investigate and solve product and service complaints. You will oversee and assess customer service staff activities and provide them with regular performance-related feedback. You will also strategize and monitor the daily activities of customer service operations and the training of staff in areas of customer service and company policies. All customer service complaints must be investigated and resolved. The documentation about customer service department activities will be maintained by you. Similarly, you will manage the cashier coverage and customer flow to ensure proficient customer service.

Customer care supervisors must have proficient knowledge of customer service and standard office practices and procedures. You must have outstanding communication skills, both written and verbal, with excellent phone etiquette. An outstanding organizational skill is also required for the post. The educational requirement for the post is at least a high school diploma or related field. You will earn an average of $56,818 a year.

ScoreCustomer Care SupervisorUS Average

Salary

3.3

Avg. Salary $42,702

Avg. Salary $59,228

Stability level

8.0

Growth rate -4%

Growth rate 0.3%

Diversity

4.3

Race

American Indian and Alaska Native 0.64%

Asian 5.40%

Black or African American 10.02%

Hispanic or Latino 18.71%

Unknown 4.75%

White 60.48%

Gender

female 55.91%

male 44.09%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a customer care supervisor

Explore customer care supervisor education requirements

Most common customer care supervisor degrees

Bachelor's

54.9 %

Associate

21.0 %

High School Diploma

13.0 %

Start to develop specific customer care supervisor skills

Skills	Percentages
Customer Satisfaction	6.25%
Process Improvement	5.84%
Corrective Action	5.53%
Customer Complaints	5.23%
Quality Standards	5.18%

Complete relevant customer care supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer care supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer care supervisor based on U.S. Bureau of Labor Statistics data and data from real customer care supervisor resumes.

Research customer care supervisor duties and responsibilities

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.

Prepare your customer care supervisor resume

When your background is strong enough, you can start writing your customer care supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer care supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer care supervisor resume templates

Build a professional customer care supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer care supervisor resume.