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Customer Care Supervisor Careers

There is more than meets the eye when it comes to being a customer care supervisor. For example, did you know that they make an average of $27.32 an hour? That's $56,818 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Supervisor Do

There are certain skills that many customer care supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer care supervisor, we found that a lot of resumes listed 10.7% of customer care supervisors included communication, while 9.5% of resumes included customer service, and 4.9% of resumes included company policies. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care supervisor job title. But what industry to start with? Most customer care supervisors actually find jobs in the retail and finance industries.

How To Become a Customer Care Supervisor

If you're interested in becoming a customer care supervisor, one of the first things to consider is how much education you need. We've determined that 41.0% of customer care supervisors have a bachelor's degree. In terms of higher education levels, we found that 9.3% of customer care supervisors have master's degrees. Even though most customer care supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care supervisor. When we researched the most common majors for a customer care supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer care supervisor resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer care supervisor. In fact, many customer care supervisor jobs require experience in a role such as customer service representative. Meanwhile, many customer care supervisors also have previous career experience in roles such as customer care representative or cashier.

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Average Salary
$56,818
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
47,365
Job Openings

Customer Care Supervisor Career Paths

Top Careers Before Customer Care Supervisor

Cashier
7.2 %

Top Careers After Customer Care Supervisor

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Supervisor

Customer Care Supervisors in America make an average salary of $56,818 per year or $27 per hour. The top 10 percent makes over $76,000 per year, while the bottom 10 percent under $42,000 per year.
Average Salary
$56,818

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Care Supervisor
Customer Care Supervisor
Evine
Evine
08/05/2020
08/05/2020
$35,47908/05/2020
$35,479
Customer Care Supervisor
Customer Care Supervisor
Evine
Evine
07/16/2020
07/16/2020
$35,47907/16/2020
$35,479
Customer Care Supervisor
Customer Care Supervisor
Dekalb County
Dekalb County
05/29/2020
05/29/2020
$40,47405/29/2020
$40,474
Customer Care Supervisor
Customer Care Supervisor
Evine
Evine
05/07/2020
05/07/2020
$41,74005/07/2020
$41,740
Customer Care Supervisor
Customer Care Supervisor
Randstad
Randstad
03/28/2020
03/28/2020
$62,00003/28/2020
$62,000

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Customer Care Supervisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Care Supervisor Resume

At Zippia, we went through countless Customer Care Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Care Supervisor Demographics

Gender

female

54.3 %

male

40.8 %

unknown

4.9 %

Ethnicity

White

65.0 %

Hispanic or Latino

15.1 %

Black or African American

11.0 %

Foreign Languages Spoken

Spanish

61.0 %

French

7.6 %

Portuguese

3.8 %
See More Demographics

Customer Care Supervisor Education

Majors

Business
38.9 %

Degrees

Bachelors

41.0 %

Associate

20.1 %

High School Diploma

19.8 %

Top Colleges for Customer Care Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.7% of customer care supervisors listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Customer Care Supervisor Employers

1. Xerox
4.7
Avg. Salary: 
$57,751
Customer Care Supervisors Hired: 
299+
2. Comcast
4.7
Avg. Salary: 
$55,764
Customer Care Supervisors Hired: 
156+
3. Verizon Communications
4.7
Avg. Salary: 
$55,490
Customer Care Supervisors Hired: 
100+
4. Raymours Furniture Company
4.8
Avg. Salary: 
$51,455
Customer Care Supervisors Hired: 
77+
5. T-Mobile
4.7
Avg. Salary: 
$54,903
Customer Care Supervisors Hired: 
70+
6. Charter Communications
4.8
Avg. Salary: 
$54,869
Customer Care Supervisors Hired: 
53+
Updated October 2, 2020