Customer care supervisor demographics and statistics in the US
Customer care supervisor demographics research summary. Zippia estimates customer care supervisor demographics and statistics in the United States by using a database of 30 million profiles. Our customer care supervisor estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care supervisors after extensive research and analysis:
- There are over 53,731 customer care supervisors currently employed in the United States.
- 55.9% of all customer care supervisors are women, while 44.1% are men.
- The average customer care supervisor age is 47 years old.
- The most common ethnicity of customer care supervisors is White (60.5%), followed by Hispanic or Latino (18.7%), Black or African American (10.0%) and Asian (5.4%).
- In 2022, women earned 92% of what men earned.
- 8% of all customer care supervisors are LGBT.
- Customer care supervisors are 54% more likely to work at private companies in comparison to public companies.
On this page
Customer care supervisor demographics by:
Customer care supervisor gender statistics
55.9% of customer care supervisors are women and 44.1% of customer care supervisors are men.
- Female, 55.9%
- Male, 44.1%
Customer care supervisor gender ratio
| Gender | Percentages |
|---|---|
| Female | 55.9% |
| Male | 44.1% |
Customer care supervisor gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$47,751
Female income
$43,720
Customer care supervisor gender ratio over time
This data breaks down the percentage of men and women in customer care supervisor positions over time. Currently, 55.9% of customer care supervisors are female.
Customer care supervisor gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 50.80% | 49.20% |
| 2011 | 49.84% | 50.16% |
| 2012 | 52.12% | 47.88% |
| 2013 | 52.29% | 47.71% |
| 2014 | 51.62% | 48.38% |
| 2015 | 51.82% | 48.18% |
| 2016 | 53.47% | 46.53% |
| 2017 | 51.76% | 48.24% |
| 2018 | 50.03% | 49.97% |
| 2019 | 45.06% | 54.94% |
| 2020 | 42.99% | 57.01% |
| 2021 | 44.09% | 55.91% |
Customer care supervisor related jobs gender ratio
We compared customer care supervisors with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Care Supervisor | 44% | 56% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care supervisor demographics by race
The most common ethnicity among customer care supervisors is White, which makes up 60.5% of all customer care supervisors. Comparatively, 18.7% of customer care supervisors are Hispanic or Latino and 10.0% of customer care supervisors are Black or African American.
- White, 60.5%
- Hispanic or Latino, 18.7%
- Black or African American, 10.0%
- Asian, 5.4%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.6%
Customer care supervisor race
| Customer care supervisor race | Percentages |
|---|---|
| White | 60.5% |
| Hispanic or Latino | 18.7% |
| Black or African American | 10.0% |
| Asian | 5.4% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.6% |
Customer care supervisor race and ethnicity over time
See how customer care supervisor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care supervisor race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.39% | 11.16% | 4.65% | 15.66% |
| 2011 | 65.59% | 11.92% | 4.56% | 15.60% |
| 2012 | 64.62% | 12.23% | 4.77% | 15.95% |
| 2013 | 65.26% | 11.70% | 5.02% | 15.81% |
| 2014 | 65.11% | 11.51% | 4.56% | 16.44% |
| 2015 | 64.29% | 11.58% | 5.05% | 16.61% |
| 2016 | 63.40% | 11.84% | 5.17% | 17.06% |
| 2017 | 63.57% | 10.99% | 5.51% | 17.22% |
| 2018 | 64.19% | 10.49% | 5.63% | 16.96% |
| 2019 | 64.72% | 9.82% | 5.11% | 17.74% |
| 2020 | 62.34% | 10.04% | 5.27% | 17.36% |
| 2021 | 60.48% | 10.02% | 5.40% | 18.71% |
Customer care supervisor wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $47,936 |
| White | $47,723 |
| Black or African American | $46,780 |
| Asian | $48,292 |
| Hispanic or Latino | $48,040 |
Average customer care supervisor age
See how the average age of customer care supervisors varies based on ethnicity and gender.
Male
Female
Customer care supervisor age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer care supervisor age breakdown
The average age of customer care supervisors is 40+ years years old, representing 72% of the customer care supervisor population.
Customer care supervisor age breakdown
| Customer Care Supervisor Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer care supervisor educational attainment
- Bachelor's, 55%
- Associate, 21%
- High School Diploma, 13%
- Master's, 5%
- Other Degrees, 6%
Customer care supervisors by degree level
| Customer care supervisor degree | Percentages |
|---|---|
| Bachelor's | 55% |
| Associate | 21% |
| High School Diploma | 13% |
| Master's | 5% |
| Other Degrees | 6% |
Customer care supervisor jobs you might like
Customer care supervisor wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $54,947 |
| High School Diploma or Less | $42,382 |
| Bachelor's Degree | $49,148 |
| Doctorate Degree | $58,472 |
| Some College/ Associate Degree | $43,734 |
Customer care supervisor employment statistics
Most customer care supervisors work for a private in the retail industry.
Company size where customer care supervisors work
Below, you can see the size of companies where customer care supervisors work.
Customer care supervisor jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 36% |
Customer care supervisor jobs by company type
Employees with the customer care supervisor job title have their preferences when it comes to working for a company. For instance, most customer care supervisors prefer to work at private companies over public companies.
Customer care supervisor jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 44% |
| Private | 54% |
| Government | 1% |
Customer care supervisor jobs by industry
The most common industries for customer care supervisors are retail, technology and telecommunication.
Customer care supervisor industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Retail | 11% |
| Technology | 9% |
| Telecommunication | 8% |
| Professional | 7% |
| Manufacturing | 6% |
| Health Care | 6% |
| Finance | 6% |
| Transportation | 5% |
| Insurance | 5% |
| Media | 3% |
| Hospitality | 3% |
| Internet | 2% |
| Automotive | 2% |
| Utilities | 2% |
| Construction | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer care supervisor turnover and employment statistics
Customer care supervisor unemployment rate over time
The unemployment rate for customer care supervisors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care supervisor unemployment rate by year
| Year | Customer care supervisor unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer care supervisor tenure
The average customer care supervisor stays at their job for 1-2 years, based on the 3,859 customer care supervisors resumes in Zippia's database.
Customer care supervisor tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 12% |
| 1-2 years | 36% |
| 3-4 years | 18% |
| 5-7 years | 17% |
| 8-10 years | 7% |
| 11+ years | 10% |
Customer care supervisor LGBT ratio compared to similar jobs
Review the percent of customer care supervisors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Accounts Payable Associate | 6.76% | 30,845 |
| Admissions Assistant | 7.79% | 47,968 |
| Customer Care Supervisor | 8.06% | - |
| Collections Officer | 8.49% | 59,691 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Services Representative | 9.31% | 85,475 |
Similar customer care supervisor jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Accounts Payable Associate | 6.76% | 30,845 |
| Admissions Assistant | 7.79% | 47,968 |
| Collections Officer | 8.49% | 59,691 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Services Representative | 9.31% | 85,475 |
Foreign languages spoken by customer care supervisors
The most common foreign language among customer care supervisors is Spanish at 61.0%. The second-most popular foreign language spoken is French at 7.6% and Portuguese is the third-most popular at 3.8%.
- Spanish, 61.0%
- French, 7.6%
- Portuguese, 3.8%
- Chinese, 2.9%
- Mandarin, 2.9%
- Other, 21.8%
Customer care supervisor languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.0% |
| French | 7.6% |
| Portuguese | 3.8% |
| Chinese | 2.9% |
| Mandarin | 2.9% |
| Other | 21.8% |
