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What is a customer care technician and how to become one
Customer service technicians install, maintain, and repair equipment and facilities used to perform customer service. They are basically employed to make sure every equipment, software, and operating system is functional that makes the work of customer care agents possible.
As a customer service technician, you will troubleshoot local network issues, install hardware, and make sure necessary customer data is appropriately stored, and all computer platforms are updated. It will be your job to train personnel and control the inventory of equipment as well.
You can find employment in this field in a number of different industries from telecommunications to manufacturing. Basically, any company that offers customer service along with its products will need your services.
What general advice would you give to a customer care technician?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $34,986
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.71%
Asian 6.78%
Black or African American 11.90%
Hispanic or Latino 18.96%
Unknown 5.32%
White 56.32%
Genderfemale 59.90%
male 40.10%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Customer care technician career paths
Key steps to become a customer care technician
Explore customer care technician education requirements
Start to develop specific customer care technician skills
Skills Percentages Patients 24.28% Vital Signs 10.32% EKG 9.32% Phlebotomy 7.23% CPR 5.63% Complete relevant customer care technician training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer care technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer care technician based on U.S. Bureau of Labor Statistics data and data from real customer care technician resumes.Research customer care technician duties and responsibilities
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
- Assist in monitoring patients for ECG arrhythmias.
- Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Prepare your customer care technician resume
When your background is strong enough, you can start writing your customer care technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer care technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer care technician resume templates
Build a professional customer care technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer care technician resume.
Apply for customer care technician jobs
Now it's time to start searching for a customer care technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer care technician job
Are you a customer care technician?
Share your story for a free salary report.
Average customer care technician salary
The average customer care technician salary in the United States is $34,986 per year or $17 per hour. Customer care technician salaries range between $26,000 and $45,000 per year.
What am I worth?
How do customer care technicians rate their job?
Customer care technician reviews
I like the Patient care part of the job. Seeing the patients get better and go home
Nothing
taking care of people love it been doing it for 34 years and getting patient back home and be able to return to there daily activities
patient who are real sick and not able to return home it make me sad but i make sure there stay is the best care when they are in hospital this is the only hospital they want to come to and they tell other about the best care they got
I enjoy helping to be the glue to hold people together as friends. I enjoy talking on the phone . I enjoy learning new things about people.
Updated January 8, 2025
