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Become A Customer Care Technician

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Working As A Customer Care Technician

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $30,000

    Average Salary

What Does A Customer Care Technician Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Care Technician

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Technician Jobs

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Customer Care Technician Career Paths

Customer Care Technician
Certified Nursing Assistant Team Leader Assistant Manager
Sales Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
Service Manager
6 Yearsyrs
Registered Nurse Instructor Consultant
Business Development Manager
9 Yearsyrs
Registered Nurse Patient Care Coordinator Office Manager
Business Office Manager
7 Yearsyrs
Registered Nurse Adjunct Faculty Consultant
Information Technology Manager
7 Yearsyrs
Emergency Medical Technician Technician Consultant
Product Manager
6 Yearsyrs
Emergency Medical Technician Instructor Executive Assistant
Administrative Manager
6 Yearsyrs
Emergency Medical Technician Specialist Account Executive
Senior Account Manager
7 Yearsyrs
Medical Assistant Specialist Account Executive
Sales Account Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Co-Owner
6 Yearsyrs
Medical Assistant Account Representative Account Executive
Relationship Manager
6 Yearsyrs
Licensed Practical Nurse Senior Technician Specialist Manager
Business Owner
6 Yearsyrs
Licensed Practical Nurse Senior Technician Specialist Assistant Manager
Center Manager
6 Yearsyrs
Licensed Practical Nurse Senior Technician Specialist Project Manager
Chief Executive Officer
8 Yearsyrs
Technician Analyst Account Manager
Client Services Manager
7 Yearsyrs
Technician Operation Supervisor Customer Service Manager
Call Center Manager
6 Yearsyrs
Phlebotomist Specialist Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Phlebotomist Billing Specialist Customer Service Supervisor
Customer Care Manager
7 Yearsyrs
Support Specialist Senior Customer Service Representative Director, Customer Support Services
Manager, Custom Support And Services
7 Yearsyrs
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Do you work as a Customer Care Technician?

Help others decide if this is a good career for them

Average Length of Employment
Technician 2.7 years
Care Associate 2.5 years
Nurse Technician 2.4 years
Top Careers Before Customer Care Technician
Cashier 13.0%
Internship 3.4%
Manager 2.7%
Server 2.6%
Technician 2.5%
Supervisor 2.2%
Top Careers After Customer Care Technician
Cashier 9.5%
Technician 3.1%
Manager 3.0%
Server 2.8%

Do you work as a Customer Care Technician?

Customer Care Technician Demographics

Gender

Female

53.8%

Male

33.7%

Unknown

12.5%
Ethnicity

White

62.4%

Hispanic or Latino

15.6%

Black or African American

12.1%

Asian

6.5%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

61.7%

French

8.7%

German

5.8%

Portuguese

3.9%

Italian

3.4%

Russian

2.9%

Carrier

1.9%

Chinese

1.9%

Polish

1.5%

Vietnamese

1.0%

Hindi

1.0%

Mandarin

1.0%

Ukrainian

1.0%

Thai

1.0%

Tagalog

1.0%

Swahili

0.5%

Latvian

0.5%

Marathi

0.5%

Bosnian

0.5%

Norwegian

0.5%
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Customer Care Technician Education

Schools

University of Phoenix

27.7%

University of Central Arkansas

7.2%

Strayer University

6.9%

Ashford University

5.8%

Kaplan University

5.8%

Capella University

4.2%

Salt Lake Community College

3.5%

American InterContinental University

3.5%

Arkansas State University

3.4%

Wake Technical Community College

3.4%

Utah Valley University

3.4%

University of North Carolina at Greensboro

3.4%

Austin Community College

3.2%

The Academy

3.0%

Brigham Young University

2.8%

Colorado Technical University

2.6%

University of North Texas

2.6%

A-Technical College

2.6%

Houston Community College

2.5%

Grand Canyon University

2.5%
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Majors

Business

20.7%

Nursing

16.7%

Medical Assisting Services

7.7%

Psychology

5.9%

Health Care Administration

5.7%

Criminal Justice

4.9%

General Studies

3.8%

Computer Science

3.5%

Communication

3.5%

Medical Technician

3.4%

Accounting

3.3%

Nursing Assistants

3.2%

Management

2.7%

Biology

2.5%

Computer Information Systems

2.3%

Education

2.2%

Information Technology

2.2%

Liberal Arts

2.2%

Social Work

1.9%

Finance

1.6%
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Degrees

Other

32.6%

Bachelors

30.8%

Associate

16.7%

Masters

7.9%

Certificate

7.3%

Diploma

3.3%

License

0.8%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$30,000
View Detailed Salary Report
$19,000
Min 10%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$46,000
Max 90%
Highest Paying City
Brockton, MA
Highest Paying State
Maine
Avg Experience Level
2.5 years
How much does a Customer Care Technician make at top companies?
The national average salary for a Customer Care Technician in the United States is $30,281 per year or $15 per hour. Those in the bottom 10 percent make under $19,000 a year, and the top 10 percent make over $46,000.

How Would You Rate The Salary Of a Customer Care Technician?

Have you worked as a Customer Care Technician? Help other job seekers by rating your experience as a Customer Care Technician.

Top Skills for A Customer Care Technician

  1. Customer Service
  2. Technical Support
  3. Vital Signs
You can check out examples of real life uses of top skills on resumes here:
  • Handled interviewing and hiring / separation of Customer Service Representatives and Senior Customer Service Representatives for Operations Department.
  • Assist customers with all aspects of products, billing, technical support, product updates.
  • Provided personal in-home patient care services to include taking vital signs, drawing blood and checking blood glucose levels.
  • Handled receptionist duties including answering phone calls and directing clients, checking in clients and providing excellent customer service when needed.
  • Developed new instructions on troubleshooting & setup of EKG in room monitoring for CCT staff.

How Would You Rate Working As a Customer Care Technician?

Are you working as a Customer Care Technician? Help us rate Customer Care Technician as a Career.

Top Customer Care Technician Employers

Jobs From Top Customer Care Technician Employers

Customer Care Technician Videos

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A Day in the Life of a Crown Service Technician: Mike in Sacramento, California

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