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Become A Customer Care Technician

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Working As A Customer Care Technician

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Care Technician Do At Comcast

* Essential functions of position include, but are not limited to the following)
* Performs all the duties of an Installer.
* Troubleshoots and repairs RF performance issues in the drop system to the output of the last active.
* Troubleshoots drop line faults and corrects problems of all kinds; calculates signal level losses, ingress levels, insertion losses, cable losses, taps and splitter devices of all coaxial lines.
* Educates customers as to the appropriate use of Company products, services and equipment in accordance with Company policies and procedures.
* Climbs poles, ladders, and works in limited confines such as crawl spaces.
* Properly operates and maintains hand and power tools and equipment.
* Manipulates connectors and fasteners.
* Drives Company vehicles.
* Lifts and carries ladders, equipment, and other loads up to 70 lbs.
* Completes appropriate paperwork as prescribed by system management.
* Uses Company provided test meters and equipment to perform installations, service and drop troubleshooting.
* Installs and configures all officially supported employer supported client software.
* Resolves technical issues related to installation, operation, and maintenance of the employer s products and services.
* Troubleshoots all Company products and services and the associated equipment.
* Uses safety equipment and follows safety regulations.
* Informs customers of FCC rules and Company policies.
* Participates in on-call rotation.
* Performs various other duties as assigned by the company.
* No written disciplinary actions during the previous six (6) months.
* Valid driver s license and a satisfactory driving record required.
* Professional appearance and demeanor with customers, the general public and co-workers.
* Ability to read road maps and follow directions.
* Ability to work independently and prioritize and organize work effectively.
* Ability to interact with customers, co-workers using writing and verbal skills.
* Ability to interpret and correctly fill out various forms provided by the company; ability to read and interpret general system layouts from blueprints.
* Minimum of one year experience as an Installer.
* Knowledge of company products and services.
* High School Diploma or the recognized equivalent in work experience.
* Comcast is an EOE/Veterans/Disabled/LGBT

What Does A Customer Care Technician Do At RCN Becocom LLC

* installation of RCN services, diagnosing service and equipment issues, providing knowledge of our service, equipment and products.
* As a member of the RCN team you will benefit from ongoing training with the most up to date, cutting edge technology.
* We are a “Triple Play (cable, internet, phone) Provider” and offer a classroom style training environment as well as supervised hands-on field training.
* Our leadership and management team will provide over 25 years of industry knowledge, expertise and valuable support.
* RCN offers various certification trainings, tuition reimbursement, competitive salary & benefits package, 401K and much more!
* At RCN we provide a "fun and exciting" working environment driven by our commitment to always take care of our customers and each other

What Does A Customer Care Technician Do At Macy's

* Flexible hours, including weekends and evenings.
* Highly organized and able to function from a mobile workstation as well as at desk.
* Ability to multi-task and see projects and/or tasks to completion.
* Collaborate with local team and FBCS/MCCS to ensure a timely resolution to issues.
* Meet weekly with Delivery manager on customer care activities.
* Communicate frequently with delivery and workroom department

What Does A Customer Care Technician Do At St. Mary's Good Samaritan

* The PCT will work under the direction of a registered nurse in one of the following clinical assignments: Pre
* Op, Phase I, or Phase II.
* PCT will be responsible for monitoring surgical dressing and notifying the RN of changes, IV maintenance, patient vital signs, blood glucose monitoring via accucheck, transport patients between patient care areas, transport specimens, clean and restock patient areas and departmental supplies using proper aseptic technique.
* Practices good body mechanics when moving equipment, instruments and assisting with patient transfers.
* Perform patient care activities such as patient hydration, nutrition, assist patient with clothing change and transfer to car upon discharge.
* Practices safe use of hazardous chemicals such as formalin for specimen preservation, glutaraldehyde for cold sterilization and cleaning agents.
* Assist RN with monitoring during invasive procedures such as pain or regional blocks.
* Performs routine support tasks as assigned by Clinical Manager or RN Charge:
* Monthly cleaning of supply locations (carts, chairs, rooms and equipment)
* Order and restock supplies as needed.
* Assists patients to change clothes before and after surgery.
* Run errands as directed, to include lab specimens, supplies, loaned equipment, central supply and pharmacy.
* Department maintenance-stock/order nutritional supplies and maintains kitchen area.
* Restock and order linens as necessary.
* Transport patients to SMH (x-rays, admissions, etc) and for discharge.
* Maintain Code Carts (outdated medications, defibrillator).
* Maintain CPR certification and responds as directed to emergency situations.
* Make post-op follow-up appointments for patients before discharge as needed.
* Prepare post-op dressing packets (nasal packs, groshong kits, stickers).
* Reinforce post-op patient and family teaching (cryocuffs, ice packs, crutch use).
* Assist in Phase I recovery as requested.
* Transfer patients to Phase II.
* Perform and transmit 12 lead EKG’s

What Does A Customer Care Technician Do At Midco

* Make providing an exceptional customer experience a daily focus.
* Embrace the culture of empowerment to do the right thing for our customers.
* Function as an effective team member while supporting the efforts and concepts of other departments.
* Support the mission, vision, and values of Midcontinent Communications.
* Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
* Possess strong problem solving and decision making skills while using good judgment.
* Multi-task and change from one task to another without loss of efficiency or composure.
* Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
* Identify opportunities for improvement while creating and implementing viable solutions.
* Actively follow Midcontinent policies and procedures.
* Possess strong verbal and written communication skills
* Perform other duties as assigned

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How To Become A Customer Care Technician

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Technician jobs

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Customer Care Technician Career Paths

Customer Care Technician
Registered Nurse Staff Nurse Case Manager
Account Manager
5 Yearsyrs
Security Officer Technician Operations Manager
Business Development Manager
9 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Licensed Practical Nurse Unit Manager General Manager
District Manager
7 Yearsyrs
Specialist Account Manager Account Executive
District Sales Manager
7 Yearsyrs
Technician Service Technician Service Manager
General Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Computer Technician Technician Sales Consultant
Internet Sales Manager
6 Yearsyrs
Licensed Practical Nurse Instructor Operations Manager
Marketing Director
7 Yearsyrs
Registered Nurse Case Manager Program Manager
Marketing Manager
6 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Customer Care Specialist Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Home Health Aid Licensed Practical Nurse Case Manager
Program Manager
8 Yearsyrs
Computer Technician Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Specialist Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Security Officer Account Manager
Senior Account Manager
7 Yearsyrs
Technical Support Specialist Systems Engineer Project Manager
Senior Project Manager
12 Yearsyrs
Customer Care Specialist Billing Specialist Operations Manager
Territory Manager
7 Yearsyrs
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Customer Care Technician Demographics

Gender

  • Female

    57.4%
  • Male

    40.4%
  • Unknown

    2.2%

Ethnicity

  • White

    78.9%
  • Hispanic or Latino

    11.8%
  • Asian

    6.6%
  • Unknown

    1.9%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    60.0%
  • French

    9.5%
  • German

    5.7%
  • Portuguese

    3.8%
  • Russian

    3.8%
  • Italian

    2.9%
  • Chinese

    1.9%
  • Japanese

    1.9%
  • Hindi

    1.9%
  • Swahili

    1.0%
  • Latvian

    1.0%
  • Vietnamese

    1.0%
  • Ukrainian

    1.0%
  • Mandarin

    1.0%
  • Carrier

    1.0%
  • Tagalog

    1.0%
  • Polish

    1.0%
  • Arabic

    1.0%
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Customer Care Technician

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Customer Care Technician Education

Customer Care Technician

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Top Skills for A Customer Care Technician

CustomerServiceCustomerCareProductKnowledgeTelephoneInquiriesInternetEmailCustomerSatisfactionPatientCareTroubleTicketsDataEntryTechnicalSupportInboundCallsVitalSignsPhoneCallsCustomerInquiriesTechnicalIssuesWebT-MobileCustomerSupportWindows

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Top Customer Care Technician Skills

  1. Customer Service
  2. Customer Care
  3. Product Knowledge
You can check out examples of real life uses of top skills on resumes here:
  • Assure Customer Service Satisfaction for clients, families, and community resources.
  • Backed by more than a century of experience in customer care and communications technology.
  • Displayed courtesy and strong interpersonal skills with all customers Processed payments and answered promotional questions Stayed up to date with product knowledge
  • Perform the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Provided trouble shooting steps for cable and internet.

Top Customer Care Technician Employers

Customer Care Technician Videos

AT&T - Premises Technicians

A Day in the Life of a Crown Service Technician: Mike in Sacramento, California

Florida Career College - Patient Care Technician

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