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Become A Customer Care Technician

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Working As A Customer Care Technician

  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Getting Information
  • Making Decisions and Solving Problems
  • Unpleasant/Angry People

  • Unpleasant/Hazardous Environment

  • Repetitive

  • Stressful

  • $58,708

    Average Salary

What Does A Customer Care Technician Do

Psychiatric technicians and aides care for people who have mental illness and developmental disabilities. Technicians typically provide therapeutic care and monitor their patients’ conditions. Aides help patients in their daily activities and ensure a safe, clean environment.

Duties

Psychiatric technicians, sometimes called mental health technicians, typically do the following:

  • Observe patients’ behavior, listen to their concerns, and record their condition
  • Lead patients in therapeutic and recreational activities
  • Give medications and other treatments to patients, following instructions from doctors and other medical professionals
  • Help with admitting and discharging patients
  • Monitor patients’ vital signs, such as their blood pressure
  • Help patients with activities of daily living, including eating and bathing
  • Restrain patients who may become physically violent

Psychiatric aides typically do the following:

  • Monitor patients’ behavior and location in a mental healthcare facility
  • Help patients with their daily living activities, such as bathing and dressing
  • Serve meals and help patients eat
  • Keep facilities clean by doing tasks such as changing bedlinens
  • Participate in group activities, such as playing sports and going on field trips
  • Help transport patients within a hospital or residential care facility
  • Restrain patients who may become physically violent

Many psychiatric technicians and aides work with patients who are severely developmentally disabled and need intensive care. Others work with patients undergoing rehabilitation for drug and alcohol addiction. The work of psychiatric technicians and aides varies with the types of patients they work with.

Psychiatric technicians and aides work as part of a medical team under the direction of physicians and with other team members, who may include psychiatrists, psychologists, psychiatric nurses, social workers, counselors, and therapists. For more information on the counselors and therapists they may work with, see the profiles on substance abuse and behavioral disorder counselors, rehabilitation counselors, and mental health counselors and marriage and family therapists.

Because they have such close contact with patients, psychiatric technicians and aides can have a great deal of influence on patients’ outlook and treatment.

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How To Become A Customer Care Technician

Psychiatric technicians typically need postsecondary education, and aides need at least a high school diploma. Both technicians and aides get on-the-job training.

Education

Psychiatric technicians typically have a postsecondary certificate. Often, they have experience as a nursing assistant or a licensed practical nurse and have completed postsecondary education in nursing.

Some psychiatric technicians also may have a postsecondary certificate or associate’s degree in psychiatric or mental health technology. These programs are offered by community colleges and technical schools and include courses in biology, psychology, and counseling. Psychiatric technician programs may include supervised work experience or cooperative programs, in which students gain academic credit for structured work experience.

Psychiatric aides typically need a high school diploma.

Training

Psychiatric technicians and aides usually have a short period of on-the-job training before they can work without direct supervision.

Training may include working with patients while under the close supervision of an experienced technician or aide. Technicians and aides also may attend workshops, lectures, or inservice training.

Work Experience

Psychiatric technicians typically need clinical experience, which can be gained by working in occupations such as nursing assistant or licensed practical nurse.

Important Qualities

Compassion. Because psychiatric technicians and aides spend much of their time interacting with patients, they should be caring and want to help people.

Interpersonal skills. Psychiatric technicians and aides often provide ongoing care for patients, so they should be able to develop a rapport with them. Gaining such rapport makes psychiatric technicians and aides better able to treat their patients and evaluate their condition.

Observational skills. Technicians must watch patients closely and be sensitive to any changes in behavior. For their safety and that of their patients, they must recognize signs of discomfort or trouble among patients.

Patience. Working with the mentally ill can be emotionally challenging. Psychiatric technicians and aides must be able to stay calm in stressful situations.

Physical stamina. Psychiatric technicians and aides must be able to lift, move, and sometimes restrain patients. They must also be able to spend much of their time on their feet.

Licenses, Certifications, and Registrations

Most states do not license psychiatric technicians. California is one of the larger states that does. For those states which license them, technicians usually are required to complete an accredited education program, pass an exam, and pay a fee to be licensed.

Psychiatric aides are not required to be licensed.

The American Association of Psychiatric Technicians offers four levels of certification for psychiatric technicians. The certifications allow technicians to show a high level of professional competency. Requirements vary by certification.

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Customer Care Technician Videos

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Customer Care Technician Jobs

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Customer Care Technician Career Paths

Customer Care Technician
Medical Assistant Office Manager
Account Manager
5 Yearsyrs
Medical Assistant Licensed Practical Nurse Staff Nurse
Assistant Director Of Nursing
7 Yearsyrs
Paramedic Patient Care Technician Office Manager
Business Office Manager
8 Yearsyrs
Licensed Practical Nurse Instructor General Manager
Center Manager
6 Yearsyrs
Technical Support Technician Technician Account Manager
Client Services Manager
7 Yearsyrs
Specialist Case Manager Registered Nurse Case Manager
Clinical Care Manager
9 Yearsyrs
Licensed Practical Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Specialist Registered Nurse Nurse Manager
Emergency Services Director
10 Yearsyrs
Account Manager Driver Direct Support Professional
Home Manager
5 Yearsyrs
Phlebotomist Medical Laboratory Technician Medical Technologist
Laboratory Manager
5 Yearsyrs
Paramedic Instructor Operations Manager
Marketing Director
7 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Marketing Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Nurse Manager
9 Yearsyrs
Registered Nurse Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Technician Service Manager Operations Manager
Program Manager
8 Yearsyrs
Phlebotomist Security Officer Direct Support Professional
Residential Manager
5 Yearsyrs
Technical Support Specialist Specialist Account Manager
Sales Manager
5 Yearsyrs
Account Manager Account Executive
Sales/Marketing
5 Yearsyrs
Technician Service Technician Service Manager
Service Director
10 Yearsyrs
Technical Support Technician Specialist Forklift Operator
Warehouse Manager
5 Yearsyrs
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Do you work as a Customer Care Technician?

Help others decide if this is a good career for them

Average Length of Employment
Care Associate 2.2 years
Customer Agent 2.0 years
Customer Assistant 1.9 years
Customer Associate 1.8 years
Top Careers Before Customer Care Technician
Cashier 9.5%
Internship 4.0%
Manager 3.7%
Teller 3.7%
Technician 3.0%
Server 2.7%
Top Careers After Customer Care Technician
Cashier 6.1%
Teller 4.2%
Technician 4.0%
Manager 3.5%
Supervisor 3.1%
Internship 2.7%

Do you work as a Customer Care Technician?

Customer Care Technician Demographics

Gender

Female

59.5%

Male

38.3%

Unknown

2.1%
Ethnicity

White

62.2%

Hispanic or Latino

15.6%

Black or African American

11.8%

Asian

6.9%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

56.9%

French

8.3%

German

7.6%

Portuguese

4.2%

Russian

3.5%

Italian

2.8%

Chinese

2.8%

Tagalog

1.4%

Vietnamese

1.4%

Hindi

1.4%

Mandarin

1.4%

Ukrainian

1.4%

Carrier

1.4%

Polish

1.4%

Swahili

0.7%

Marathi

0.7%

Norwegian

0.7%

Chickasaw

0.7%

Latvian

0.7%

Bislama

0.7%
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Customer Care Technician Education

Schools

University of Phoenix

23.3%

University of Central Arkansas

9.7%

Ashford University

5.8%

Kaplan University

5.8%

Strayer University

5.5%

Arkansas State University

5.2%

Capella University

4.5%

Wake Technical Community College

3.9%

Grand Canyon University

3.6%

University of North Carolina at Greensboro

3.2%

University of North Alabama

3.2%

University of Southern Mississippi

3.2%

Utah Valley University

3.2%

Brigham Young University

2.9%

Salt Lake Community College

2.9%

Austin Community College

2.9%

Liberty University

2.9%

Weber State University

2.9%

University of North Texas

2.6%

Houston Community College

2.6%
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Majors

Business

21.1%

Nursing

14.4%

Medical Assisting Services

6.5%

Psychology

6.3%

Health Care Administration

6.2%

Criminal Justice

4.8%

Computer Science

4.3%

General Studies

4.3%

Communication

3.9%

Medical Technician

3.6%

Nursing Assistants

3.5%

Accounting

3.4%

Management

2.8%

Liberal Arts

2.4%

Social Work

2.1%

Biology

2.1%

Computer Information Systems

2.1%

Information Technology

2.0%

Electrical Engineering

2.0%

Computer Networking

2.0%
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Degrees

Other

32.4%

Bachelors

31.1%

Associate

16.3%

Masters

8.3%

Certificate

7.6%

Diploma

2.8%

License

0.9%

Doctorate

0.7%
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Customer Care Technician Videos

AT&T - Premises Technicians

A Day in the Life of a Crown Service Technician: Mike in Sacramento, California

Florida Career College - Patient Care Technician

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Top Skills for A Customer Care Technician

  1. Customer Service
  2. Customer Care
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Handled internal/external participant reference to Medicare D. Educated and provided excellent customer service for prescription/ and or benefit needs.
  • Branch Managers received executive level training in Business Development, Leadership and Customer Care.
  • Facilitated implementation and provided technical support for payroll, small retail system, hardware and software operations.
  • Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
  • Handled incoming phone calls from both internal and external customers regarding various account related issues.

How Would You Rate Working As a Customer Care Technician?

Are you working as a Customer Care Technician? Help us rate Customer Care Technician as a Career.

Top Customer Care Technician Employers

Jobs From Top Customer Care Technician Employers

Customer Care Technician Videos

AT&T - Premises Technicians

A Day in the Life of a Crown Service Technician: Mike in Sacramento, California

Florida Career College - Patient Care Technician

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