Customer care technician demographics and statistics in the US
Customer care technician demographics research summary. Zippia estimates customer care technician demographics and statistics in the United States by using a database of 30 million profiles. Our customer care technician estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care technicians after extensive research and analysis:
- There are over 37,309 customer care technicians currently employed in the United States.
- 59.9% of all customer care technicians are women, while 40.1% are men.
- The average customer care technician age is 40 years old.
- The most common ethnicity of customer care technicians is White (56.3%), followed by Hispanic or Latino (19.0%), Black or African American (11.9%) and Asian (6.8%).
- Customer care technicians are most in-demand in Suwanee, GA.
- Burbank, CA pays an annual average wage of $42,300, the highest in the US.
- In 2022, women customer care technicians earned 96% of what men earned.
- Alaska is the best state for customer care technicians to live.
- Customer care technicians are 53% more likely to work at private companies in comparison to public companies.
On this page
Customer care technician demographics by:
Customer care technician gender statistics
59.9% of customer care technicians are women and 40.1% of customer care technicians are men.
- Female, 59.9%
- Male, 40.1%
Customer care technician gender ratio
| Gender | Percentages |
|---|---|
| Female | 59.9% |
| Male | 40.1% |
Customer care technician gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$36,911
Female income
$35,586
Customer care technician gender ratio over time
This data breaks down the percentage of men and women in customer care technician positions over time. Currently, 59.9% of customer care technicians are female.
Customer care technician gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 38.23% | 61.77% |
| 2011 | 38.07% | 61.93% |
| 2012 | 39.72% | 60.28% |
| 2013 | 40.20% | 59.80% |
| 2014 | 40.76% | 59.24% |
| 2015 | 40.63% | 59.37% |
| 2016 | 41.24% | 58.76% |
| 2017 | 41.71% | 58.29% |
| 2018 | 40.29% | 59.71% |
| 2019 | 39.82% | 60.18% |
| 2020 | 40.51% | 59.49% |
| 2021 | 40.10% | 59.90% |
Customer care technician related jobs gender ratio
We compared customer care technicians with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Technician | 40% | 60% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care technician demographics by race
The most common ethnicity among customer care technicians is White, which makes up 56.3% of all customer care technicians. Comparatively, 19.0% of customer care technicians are Hispanic or Latino and 11.9% of customer care technicians are Black or African American.
- White, 56.3%
- Hispanic or Latino, 19.0%
- Black or African American, 11.9%
- Asian, 6.8%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer care technician race
| Customer care technician race | Percentages |
|---|---|
| White | 56.3% |
| Hispanic or Latino | 19.0% |
| Black or African American | 11.9% |
| Asian | 6.8% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer care technician race and ethnicity over time
See how customer care technician racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care technician race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.72% | 12.16% | 6.07% | 15.01% |
| 2011 | 63.44% | 12.45% | 6.21% | 14.88% |
| 2012 | 62.64% | 12.33% | 6.02% | 15.74% |
| 2013 | 62.99% | 12.16% | 6.18% | 15.41% |
| 2014 | 62.37% | 12.11% | 6.49% | 15.60% |
| 2015 | 61.75% | 11.85% | 6.28% | 16.71% |
| 2016 | 60.87% | 12.34% | 6.52% | 16.61% |
| 2017 | 61.78% | 11.76% | 6.49% | 16.43% |
| 2018 | 61.60% | 11.34% | 6.66% | 16.81% |
| 2019 | 61.20% | 11.54% | 6.46% | 17.33% |
| 2020 | 58.64% | 10.94% | 6.61% | 17.94% |
| 2021 | 56.32% | 11.90% | 6.78% | 18.96% |
Customer care technician wage gap by race
According to our data, asian customer care technicians have the highest average salary compared to other ethnicities. Black or african american customer care technicians have the lowest average salary at $36,511.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,564 |
| White | $36,979 |
| Black or African American | $36,511 |
| Asian | $37,643 |
| Hispanic or Latino | $36,869 |
Average customer care technician age
See how the average age of customer care technicians varies based on ethnicity and gender.
Male
Female
Customer care technician age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care technician age breakdown
The average age of customer care technicians is 40+ years years old, representing 49% of the customer care technician population.
Customer care technician age breakdown
| Customer Care Technician Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care technician educational attainment
The most common degree for customer care technicians is bachelor's degree, with 40% of customer care technicians earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 17%.
- Bachelor's, 40%
- Associate, 24%
- High School Diploma, 17%
- Diploma, 7%
- Other Degrees, 12%
Customer care technicians by degree level
| Customer care technician degree | Percentages |
|---|---|
| Bachelor's | 40% |
| Associate | 24% |
| High School Diploma | 17% |
| Diploma | 7% |
| Other Degrees | 12% |
Customer care technician jobs you might like
Customer care technician wage gap by degree level
According to the data, customer care technicians with a Master's degree earn more than those without, at $41,089 annually. With a Bachelor's degree, customer care technicians earn a median annual income of $39,446 compared to $35,881 for customer care technicians with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $41,089 |
| High School Diploma or Less | $34,643 |
| Bachelor's Degree | $39,446 |
| Some College/ Associate Degree | $35,881 |
Customer care technician employment statistics
Most customer care technicians work for a private in the technology industry.
Company size where customer care technicians work
Below, you can see the size of companies where customer care technicians work.
Customer care technician jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 40% |
Customer care technician jobs by company type
Employees with the customer care technician job title have their preferences when it comes to working for a company. For instance, most customer care technicians prefer to work at private companies over public companies.
Customer care technician jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 43% |
| Private | 53% |
| Government | 1% |
Customer care technician jobs by industry
The most common industries for customer care technicians are technology, professional and retail.
Customer care technician industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Technology | 11% |
| Professional | 10% |
| Retail | 9% |
| Telecommunication | 8% |
| Finance | 8% |
| Health Care | 7% |
| Manufacturing | 6% |
| Media | 4% |
| Internet | 2% |
| Transportation | 2% |
| Construction | 2% |
| Hospitality | 2% |
| Insurance | 2% |
| Education | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Start-up | 1% |
Customer care technician turnover and employment statistics
Customer care technician unemployment rate over time
The unemployment rate for customer care technicians between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care technician unemployment rate by year
| Year | Customer care technician unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care technician tenure
The average customer care technician stays at their job for 1-2 years, based on the 7,960 customer care technicians resumes in Zippia's database.
Customer care technician tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 25% |
| 1-2 years | 36% |
| 3-4 years | 13% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 7% |
Customer care technician LGBT ratio compared to similar jobs
Review the percent of customer care technicians that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Registered Account Administrator | 5.53% | 101,458 |
| Eligibility Worker | 6.73% | 19,954 |
| Customer Care Technician | 7.19% | - |
| Records Clerk | 8.60% | 101,023 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Music Library Assistant | 11.16% | 3,764 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar customer care technician jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Registered Account Administrator | 5.53% | 101,458 |
| Eligibility Worker | 6.73% | 19,954 |
| Records Clerk | 8.60% | 101,023 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Music Library Assistant | 11.16% | 3,764 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by customer care technicians
The most common foreign language among customer care technicians is Spanish at 61.7%. The second-most popular foreign language spoken is French at 8.7% and German is the third-most popular at 5.8%.
- Spanish, 61.7%
- French, 8.7%
- German, 5.8%
- Portuguese, 3.9%
- Italian, 3.4%
- Other, 16.5%
Customer care technician languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.7% |
| French | 8.7% |
| German | 5.8% |
| Portuguese | 3.9% |
| Italian | 3.4% |
| Other | 16.5% |
