Customer Sales and Service Rep - Remote
Remote customer care technician job
Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NASDAQ) Earning Potential: $70,000 - $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada
About the Opportunity
Tired of clocking in, clocking out, and getting nowhere fast?
This opportunity was built for those ready to break free from the ordinary.
American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging - just meaningful conversations and real impact, all from the comfort of home.
Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit.
Why Candidates Love Working Here
A Culture That Feels Like Family
Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to.
Freedom + Flexibility
Work from anywhere. Set a schedule that fits your life. Take control of your day - and your paycheck.
Real Growth Potential
Every leader in the organization began in this same position. Advancement is based on performance, not politics.
Financial Rewards That Match Effort
Base pay plus bonuses means earnings grow alongside results. Top representatives regularly earn $90K+ annually and advance quickly.
Comprehensive Benefits
Employees receive access to health, dental, and vision plans through Globe Life, along with voluntary coverage options tailored to individual needs.
Key Responsibilities
Meet with families virtually to help them select benefit programs that align with their goals.
Build trust, answer questions, and guide clients through enrollment.
Manage a personal book of business and maintain long-term relationships.
Collaborate with teammates and leadership committed to mutual success.
Ideal Candidate Profile
Self-motivated, positive, and eager to grow.
Excellent communicator - friendly, confident, and authentic.
Comfortable using Zoom and other online communication tools.
Must be a U.S. or Canadian citizen.
Passionate about helping others and building meaningful relationships.
No prior insurance experience is required - only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided.
Application Process
Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative.
Your future doesn't have to look like your past.
Take the first step toward freedom - apply today.
Customer Service Rep - Bilingual Remote
Remote customer care technician job
Remote Bilingual Benefits Specialist
Why Work Here?
Room For Growth, Great Work Culture, Flexible Culture, Motivated Environment, Great Leadership
Due to the high demand for our services, we are hiring for Sales and Sales Leadership roles. We do virtual interviews via Zoom. Also, we have adapted sales positions where we can see all of our clients virtually through an online platform or on-site.
We are a publicly traded company and have been in business for over 70 years. In those 70 years, we have experienced ZERO layoffs. We are owned by Globe Life which is a Fortune 500 company out of Dallas, Texas. Globe Life is an official partner of the Dallas Cowboys and has the naming rights to Globe Life Field where the Texas Rangers play for the next 40 years. We have maintained an A (Excellent) rating from A.M. Best - an independent analyst of companies. This rating indicates that A.M. Best believes we have excellent financial strength. Our company was ranked among the Top 25 Happiest Companies to Work for in 2019. We are growing nationwide and are looking to expand our leadership team.
Our promotion track is based on hard work. We are looking for responsible individuals with high integrity, the ability to teach, coach, and train others. Our company only works with organized groups that request our services and have an interest in hearing from us. We spend ZERO time cold calling, telemarketing, or contacting friends or family members to build our client base.
We enjoy:
-weekly pay
-weekly bonuses
-residual income
-annual convention
-fun work environment
-goal-oriented promotions
Sr Customer Success Specialist
Customer care technician job in Columbus, OH
To be considered for this role and move forward with the application process, please complete the short assessment below (5-8 minutes)
Culture Index Link: ************************************************
Job Title: Sr. Customer Success Specialist
Company Overview: Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and streamline workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.
Position: Sr. Customer Success Specialist
Location: Remote - USA. If in the Columbus, OH area, Hybrid schedule would be required.
Job Type: Full-time
Overview:
As a Sr Customer Success Specialist at Nymbl Systems, you'll play a pivotal role in ensuring our clients receive exceptional support and strategic guidance. You'll be the voice of the customer internally, giving product and process improvements while delivering measurable outcomes for our clients. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about improving healthcare through technology.
What We're Looking For:
Healthcare SaaS Experience
You have a solid understanding of the healthcare ecosystem-provider workflows, payer systems, or clinical operations-and experience with SaaS platforms supporting healthcare outcomes, compliance, or data management.
Strategic Customer Advocacy
You know how to build long-term relationships with enterprise clients, serving as a trusted advisor and advocating for their success while aligning with our business goals.
Cross-Functional Collaboration
You're comfortable working closely with Sales, Product, Implementation, and Support teams to ensure a seamless customer experience. You bring client feedback to the table and help drive continuous improvement in the product and service offering.
Data Driven
You use data and customer health metrics to identify risk, flag opportunities, and drive retention and upsell conversations. You have experience with proactive customer success activities based on customer segmentation.
Outcome-Oriented Mindset
You focus on measurable success. Whether it's platform adoption, renewal rates, or expansion revenue, you're always looking for ways to deliver ROI to customers and value to the business.
Strong Communicator
You're proactive, clear, and confident in your communication-able to manage executive-level conversations, de-escalate complex issues, and lead customer meetings with credibility and empathy.
Responsibilities:
Build and maintain strong relationships with customers
Deliver business reviews, adoption scorecards and proactive activities based on customer segmentation
Analyze customer utilization data to identify areas for improvement, churn risk, and product adoption opportunities
Serve as a bridge between customers and internal departments, ensuring alignment
Promote the value of the platform to drive deeper adoption and long-term retention
Address and resolve customer concerns, continuously seeking ways to improve the customer experience
Qualifications:
Bachelor's degree or equivalent work experience
3-5 years minimum work experience as a Customer Success Account Manager or similar role
Exceptional ability to communicate and foster positive executive level business relationships
Technical skills required, as they relate to the use of the product.
Experience using Sales Force and Microsoft Office 365 preferred.
Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today!
Note: this job description is not exhaustive and may be subject to change based on the needs of the organization.
How to Apply:
Please send resumes to ************************
Customer Support Specialist
Customer care technician job in Columbus, OH
We are looking for a Customer Service Representative to join a local, growing Industrial Supply team! We need an enthusiastic individual who can assist with addressing clients needs. This role will balance entering orders, investigating and resolving customer issues, answering phones, coordinating service programs, and collaborating cross-departmentally with Purchasing, Warehouse and Sales to ensure we deliver the best customer service in the market.
Job Duties and Responsibilities
Order entry - originating from customer calls, emails, web inquiries and sales reps.
Assist with credit & rebills, RMA's, product exchanges, etc.
Ensure all customer issues are handled quickly, and that the customers are happy after the issue is resolved.
Coordinate w/the warehouse and purchasing on urgent deliveries and inventory discrepancies as needed.
Ability to talk to customers on the phone, remain calm, and provide an amazing customer experience.
Abilities Required
Ability to remain calm during high stress situations and interactions
Strong technical aptitude
Excellent project management skills
Understanding of inventory allocation and concepts
Curious with an inherent ability to problem solve
Comfortable in a fast-paced environment
Previous purchasing or distribution experience a plus, but not required
Hours and Compensation
Working hours will be Monday - Friday, 8am - 5:30pm.
Starting pay will be between $25 - $27 per hour, depending on experience.
Customer Service Representative
Remote customer care technician job
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Pay $18/HR (Monday-Friday Day Shift)
Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.
Additional Info:
Must have reliable transportation and home internet access
Must have Long Term Care, Medicare, or Medicaid experience for this role
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Excellent communication skills and Microsoft Office Suite
Customer Service Representative
Customer care technician job in Columbus, OH
Call Center Representative
Contract: 6-12 months (with potential extension)
Pay: $19.16/hour
About the Opportunity:
Start your career with an exciting role in client support! Begin with remote training for 4-5 weeks to get up to speed from the comfort of your home. Once training is complete, transition to full-time in-office work, gaining hands-on experience and building strong connections with your team. After six months, enjoy a hybrid schedule with 3 in-office days and 2 remote days, giving you flexibility and balance.
What You'll Do:
Provide top-notch support to clients via incoming calls, resolving inquiries quickly and accurately.
Assist clients with Cash Management solutions, online account access, mobile app guidance, and general financial questions.
Deliver exceptional service while meeting key performance goals in a fast-paced, collaborative environment.
Adapt to changes, manage multiple priorities, and thrive as part of a high-performing team.
Why Join Us:
Gain hands-on experience in financial services and client support.
Collaborate with a supportive, team-oriented environment.
Enjoy a flexible schedule after your initial training period.
Ready to Start?
Take the next step in your career-apply today and become a valued member of our team!
Customer Service Representative
Remote customer care technician job
Job Title: Remote Customer Service Representative
Monthly Pay: $3,700 - $4,500
We are looking for dependable and friendly Customer Service Representatives to join our team remotely. In this role, you'll help customers by answering their questions, resolving basic issues, and guiding them through account or order-related tasks. If you enjoy helping others, are comfortable using a computer, and want a stable work-from-home job, this is a great opportunity to grow your customer service skills in a supportive and flexible environment.
Job Responsibilities:
Respond to customer inquiries via phone, email, or chat with professionalism and care
Assist customers with account issues, order status, product questions, or general support
Use internal tools and systems to enter information and retrieve answers
Follow step-by-step training, company procedures, and scripts to ensure accuracy
Stay calm and positive in all interactions, even when handling concerns or complaints
Collaborate with team members and supervisors to improve the customer experience
Qualifications:
Strong verbal and written communication skills
Organized, self-motivated, and dependable
Comfortable working independently and handling multiple tasks
Basic computer skills (familiarity with browsers, email, and data entry)
Customer service, retail, or hospitality experience is a plus but not required
Perks & Benefits:
Competitive monthly pay: $3,700 - $4,500 based on experience
100% remote work with flexible scheduling options
Paid virtual training to help you succeed from day one
Friendly and helpful management team
Opportunities to grow into advanced customer service or team lead roles
Customer Service Representative
Customer care technician job in Columbus, OH
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client's Accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries.
Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast paced, team-oriented environment.
· Aptitude to multi-task and adjust quickly to change in a busy financial service center
Customer Service Representative
Remote customer care technician job
Job Title : Customer Service Advocate
Required Experience:
1-2 years call center experience.
1-2 years of experience with Windows based operating systems (Microsoft Office, Suite, etc.)
Requirements:
• The ability to attend training, nesting at Quaker Lane, Warwick RI office. During nesting, must pass metrics before transitioning to remote.
• The ability to work from home includes the requirement that high-speed internet be used and must be connected to home router via ethernet cable. Hotspots not allowed.
• A quiet place to work that is secure and free of distractions. Work from home is not a substitute for childcare.
* Must be able to use video during interviews and training.
*Class Start Date: " The plan is to train on-site at client office in Warwick, RI " Training Schedule: 8:30-5pm EST, 1 Hour Lunch
Regards,
Akansha Pandey
Recruiting Partner
Americas Recruiting - Technology
HAYS Working for your tomorrow
Email- *************************
Direct Number - **************
Fully Remote Customer Service & Sales Rep
Remote customer care technician job
Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage.
Why This Opportunity Stands Out:
Paid training + State & Federal licenses (covered)
Flexible schedule perfect for travelers or stay-at-home professionals
No quotas or income caps
Residual income + bonuses + stock options
Tax advantages (1099 contractor)
We're Looking For:
Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills.
Requirements:
18+ & no felony record
Reliable Wi-Fi & Zoom access
Customer service/work from home agents
Customer care technician job in Columbus, OH
We are currently looking to fill several positions for work from home customer service agents and appointment setters for several different companies that we are currently servicing in the areas of customer service, order support, sales,appointment setting, consulting services,and technical support. Also we are looking for a few good Licensed insurance agents that would be interested in joining our virtual work from home insurance agency, if your not licensed, we have a virtual training class that will be starting on 10/14/2013, we would pay for you to take the required courses but you would be responsible to pay to tae the state licensing exam....if interested please submit your resume to the link provided and some one from Human Resurces will be contacting you soon.
Full or part time between the hours of 8:00 am and 12:30am Monday Though Friday
Weekend staff is also being hired at this time between the hours of 10:30am and 9:30pm
Full benefits for full time and part time after a period of 30 days.
W2 employee
Starting wage is 9.50 per hour and after 30 days get a raise up to between 11.50 and 14.25 per hour depending on your skill sets that are given to you on a weekly basis.
What are you waiting for?....Come on and apply to work for the best work from home call-center in the United States.
Respond Today
Remote Customer Service Agent
Remote customer care technician job
GREAT WORK FROM HOME OPPORTUNITY
We have been in business for over 40 years. Weekly pay. No out of pocket investment. No experience needed, we train you! Work from the comfort of your own home using your own computer. Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available.
Agents need to have a personal PC or Laptop, USB headset with microphone and hard wired Internet access.
If interested CLICK HERE TO APPLY and fill out the Questionnaire, then click APPLY.
Please watch your email and spam box for a reply from us about scheduling your interview.
We thank you for your interest in this GREAT work from home opportunity.
Please Note:
We are not currently contracting in the following states:
CA, CO, CT, MA, NV, NY, OR, WA, & WI.
Job Types: Full-time, Part-time
Part-Time PM Customer Retention Representative (Remote)
Remote customer care technician job
Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Part-Time Customer Retention Representative? Globe Life is looking for a Part-Time Customer Retention Representative to join the team!
As a Customer Retention Representative, you will play a critical role in maintaining Globe Life's customer base by engaging with policyholders who have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage.
This remote position offers evening shifts, Monday through Friday, and requires a 4-hour shift on Saturday between 8:00 am and 2:00 pm Central Time Zone.
What You Will Do:
* Inbound Call Support: Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options.
* Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
* Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
* Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
* Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
* Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
* Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
* Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards.
What You Can Bring:
* High school diploma or equivalent.
* Basic Microsoft Office Skills, including Word, Excel, and Outlook.
* Minimum Typing speed of 30 wpm.
* Experience in a call center environment preferred.
* Some experience in insurance and/or sales is preferred.
* Excellent verbal and written communication skills.
* Ability to solve complex policyholder issues with a positive attitude.
* Ability to work in a fast-paced environment and work well under pressure.
* Knowledge of life and/or health insurance terminology preferred.
Location: 7677 Henneman Way, McKinney, Texas
Customer Care & Technical Support Representative
Remote customer care technician job
Job Title: Customer Care & Technical Support Representative (Level 1)
Job Type: Full-Time
Pay: $20.00 - $29.00 per hour (based on experience, skills, and other qualifications)
Department: Customer Experience / Technical Support
Reports To: Customer Support Manager
About Heritage Civil Works
Heritage Civil Works is a leading engineering firm dedicated to pushing the boundaries of design, modeling, and applied engineering across multiple high-impact sectors, including pollution control, power generation, aerospace, and biotech. With advanced services in CFD modeling, physical testing, and custom hardware design, we pride ourselves on combining innovation with dependable client support and that starts with you.
Position Summary
We are looking for Customer Care & Technical Support Representatives to join our fully remote support team. In this role, you'll be on the front lines of our support operations resolving technical issues, answering customer questions, and delivering high-quality service across phone, chat, email, and SMS. You'll support both internal users and external clients using our platforms and engineering solutions.
This position is perfect for individuals who love problem-solving, enjoy helping others, and thrive in a fast-paced, virtual support environment.
What You'll Be Doing
Technical Support & Troubleshooting
- Resolve technical issues related to hardware (desktops, laptops, printers, monitors) and software provided by Heritage Civil Works or our partner platforms.
- Walk users through system start-up, connectivity, log-in issues, virus scans, and system resets.
- Provide step-by-step guidance to clients using our proprietary engineering platforms and applications.
Customer Experience & Service
- Handle inbound and outbound communication through phone, live chat, email, and SMS.
- Provide proactive and empathetic customer support to both technical and non-technical users.
- Ensure all interactions meet our quality and efficiency standards.
Application & Platform Support
- Offer support on internal applications, proprietary engineering tools, and third-party platforms we use.
- Troubleshoot user accounts, configurations, and general navigation issues.
Issue Escalation & Resolution
- Document all issues accurately using CRM and ticketing systems.
- Escalate unresolved or complex issues to Tier 2 or specialized support teams as needed.
- Collaborate with other team members and departments to ensure quick and effective resolution.
Equipment, Orders & Logistics
- Process equipment replacements or material orders as needed.
- Coordinate returns and troubleshoot delivery issues.
What You'll Need to Succeed
Required Qualifications
- High School Diploma or GED required.
- Minimum of 2 years in a technical support or customer service role (preferably in a call center or remote environment).
- Strong communication skills (verbal & written).
- Experience with helpdesk tools, CRMs (Salesforce is a plus), and live chat platforms.
- Basic understanding of networking, connectivity, and Windows OS troubleshooting.
Technical Requirements
- A reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload, non-competing).
- Hard-wired (Ethernet) internet connection preferred for call quality.
- Access to a smart device (tablet or phone) for multi-factor authentication and apps.
Work Setup
- Quiet, distraction-free home office setup.
- Ability to attend virtual onboarding and training via webcam.
- Comfortable using Microsoft Office Suite, especially Outlook, Word, and Excel.
Preferred Qualifications
- Prior experience supporting education platforms or remote learning tools (K12, Stride, etc.).
- Experience with Salesforce or similar CRM.
- Familiarity with remote work tools like Slack, Zoom, Teams, etc.
- Bilingual (Spanish, French, or other languages) is a plus but not required.
Soft Skills That'll Help You Shine
- Calm under pressure and solution-oriented.
- Excellent time management and prioritization skills.
- Strong attention to detail with a high level of accountability.
- A positive, resilient attitude that lifts team morale.
- Able to work independently and as part of a distributed team.
Perks & Benefits
- Competitive pay: $20 - $29/hour depending on experience.
- Full-time, remote work from anywhere in the U.S.
- Paid training and career development support.
- Work with a mission-driven team in a high-impact industry.
- Opportunities for long-term contract extension or permanent hire based on performance.
Ready to Apply?
We are hiring for our right now, and onboarding is 100% remote. If you're someone who thrives in a high-energy support environment, values growth, and loves helping others succeed we'd love to hear from you.
Heritage Civil Works is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Professional - Start a new career today
Customer care technician job in Columbus, OH
Spectrum
Job DescriptionAt A Glance
Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential.
What is the Internet/Voice Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
Lab Expeditor, Customer Service
Customer care technician job in Obetz, OH
Who We Are
Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we've grown into a global brand with over 51 million pairs of glasses sold - and counting!
Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways.
Innovation is at the heart of everything we do at Zenni - from our revolutionary EyeQLenz™ with Zenni ID Guard™ glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press.
Candidate safety is important to us. Please note that all official communication will only be sent ********************** addresses.
About the Role
This role is a critical part of Zenni's award-winning Customer Service team. The Lab Expeditor supports vital initiatives for a seamless customer engagement experience and champions the interests of Zenni customers by ensuring high-quality and consistent service. This person also serves as a liaison between the Customer Service department and the onsite Inspections team in Obetz, Ohio.
Shift Options: This position offers three shift schedules:
Monday-Friday, 8:00 AM - 5:00 PM
Tuesday-Saturday, 8:00 AM - 5:00 PM
Wednesday-Sunday, 8:00 AM - 5:00 PM
Please indicate your preferred shift and availability in your application.
Responsibilities:
Resolve customer issues identified by the lab. The resolution includes but is not limited to self-resolution through research and/or direct customer contact.
Identify process improvements relating to inspections.
Queue management of return to sender orders and inspections order
Collaborate with the shipping team on issues affecting customers and review orders with shipping issues where outreach and/or refund is needed.
Serve as the point of contact on the Customer Service team to address internal questions between our global CS team.
Collaborate with the inspections team on best practices for shipping and expediting orders.
Resolve escalations and maintain ongoing operational processes.
Proactively reach out via email and voice to customers for those who faced a negative experience during a service interaction.
Basic Qualifications:
Proficient in Google Suite and comfortable working with different technologies.
Ability to work on a weekend shift.
Strong aptitude for engaging with customers and providing service.
Excellent communication and interpersonal skills.
Strong problem-solving skills and ability to think creatively.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong attention to detail and organizational skills.
Ability to work independently and in a team environment.
Ability to build and maintain customer relationships (internal and external)
Preferred Qualifications:
Willingness to work rotational and weekend shifts as needed
U.S. Perks & Benefits:
Annual Bonus Program
Healthcare: 100% premiums covered for medical, dental, and vision for employees (50% for dependents)
Basic Life and AD&D with option for additional voluntary coverage
Short and long term disability coverage
401k with up to 4% match
EAP and Spring Health that gives you and dependents access to free therapy and coaching
Free access for you and your family to our digital wellness platform - Wellness Coach
Generous PTO in addition to our Week of Zen - the time between Christmas and New Year's to relax and recuperate
Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents
Family forming & fertility support and services through Maven
Annual Zenni Gift Card - to use towards our products!
Compensation
In addition to other forms of compensation like perks and benefits, the estimated range for this role is $17-19 /hr. The final offer will be determined based on permissible, non-discriminatory factors such as skill set, experience, geographical location, market conditions, and other organizational needs. The Company reserves the right to change, modify, or revisit the salary range for various reasons including business needs.
We look forward to hearing from you!
We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don't feel you meet all the qualifications.
Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Auto-ApplyRemote Customer Service Agent (Auto Dealer Support)
Remote customer care technician job
About the Role Role: Full time | Remote - Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed!
Pay Transparency
This position starts at $13 per hour.
What to Expect
As a Remote Customer Service Agent (Auto Dealer Support) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
Why apply:
* Work from home while having regular connection with your teammates
* No weekends
* Paid training
* Equipment provided
* Benefits available
* Professional development opportunities
You need:
* Computer, typing and phone skills
* Interpersonal skills
* Detail oriented
* High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won't work for this role)
* See Skills for Success below
Tasks:
* Provide fantastic service over the phone
* Use your computer skills to:
* Research requests related to profile assistance
* Track vehicle shipments and vehicle orders
* Assist with car warranties
* Escalate critical orders
* Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
* Computer, typing and phone skills
* Can speak and type proficiently at the same time
* Able to problem-solve, act as a consultant and resolve customer issues
* Solid work ethic, able to meet deadlines
* Excellent organizational and interpersonal skills, strong attention to detail
Eligibility Requirements
* High school diploma or equivalent
* Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
* Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
Schedule
* Training (requires 100% attendance):
* First five weeks - instructor-led:
* 8 hours / day
* Between 8 a.m. and 5:30 p.m. Eastern time
* Monday - Friday
* Next four weeks - hands-on calls:
* Scheduled during hours of operation:
* Between 8 a.m. and 6 p.m. Eastern time
* Monday - Friday
* Work schedule:
* Able to work shifts between 8 a.m. and 6 p.m. Eastern time
* Monday - Friday
* No weekends!
Nice to Have
* Degree in a relevant or related field
* Experience in the automotive industry
Remote Work Requirements
* Ohio resident
* High-speed internet access at home that you are able to connect to via Ethernet or landline
* Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: **********************
Why Join Our Morley Family
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits
* Medical and prescription coverage, including free annual physicals
* Dental and vision insurance
* Paid time off
* Associate wellness program (earn a reward for getting your annual wellness checkup)
* Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
* 401(k) with match
* Flexible spending account
* Life insurance
* Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
* Teladoc: 24/7 online access to doctors
* 24/7 nurse help desk
* Patient advocacy: Free 24/7 help with benefit questions and claims issues
* Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************.
Thank you for your interest in Morley.
Notices
* Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ********************************
* Click here to view Morley's CCPA Notice for applicants in California: *******************************
* Click here to view Morley's privacy policy: ************************************************
Auto-ApplyCustomer Service Agent
Remote customer care technician job
If you're passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let's talk.
We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. We're looking for someone who has excellent verbal and written communication, interpersonal skills, and the ability to easily establish rapport with customers. Most importantly, we're looking for someone who is team-oriented, positive, and willing to work effectively in a fast-paced work environment.
If this sounds a lot like you, please apply.
Qualifications/Skills
· Willingness to learn and open to change
· Solid phone presence and interpersonal skills
· Excellent verbal and written communication skills
· Strong time management, critical thinking, organizational, problem solving and analytical skills
· Ability to adapt to work efficiently in a rapidly changing dynamic environment
· Positive, professional engaging and friendly attitude is a must
· Ability to receive constructive feedback as well as provide valuable suggestions for improvement
· Must be computer literate with the ability to learn customer service software applications
· Punctuality and consistent work attendance
· Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus.
Benefits
· Training starts at $17.00 per hour - full time and part time positions available
· Daily sales contests, games and competitions
· Company lunches, SWAG, product and holiday parties
· Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
· Public Transportation Reimbursement
Essential Duties and Responsibilities include the following and other duties as assigned.
· Answer inbound calls and respond to customer requests
· Build rapport with customers by greeting them in a courteous, friendly, and professional manner
· Research possible distributor related issues using inside resources to resolve problems promptly and courteously
· Upsell/mention promotions and other products on phone calls
· In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
· Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
· Perform other duties as assigned by management
Education and/or Experience
· High School diploma or equivalent
· One to three years related customer service experience and/or training, or equivalent combination of education and experience
· Background in Network Marketing is a plus
Work at Home Requirements:
· You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
· Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
· A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Auto-ApplyCUSTOMER RELATION SPECIALIST
Customer care technician job in Reynoldsburg, OH
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources
Customer Relation Specialist
Retail Customer Service Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customer service skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
#BSSALES
Patient Care Tech/Unit Secretary- Days (FT, 90% ) Adena Fayette Med/Surg
Customer care technician job in Washington Court House, OH
Shift: Days- 36 hours per week.
The Unit Clerk is the primary receptionist for the inpatient unit. This individual provides clerical support to the care team including typing, word processing, transcribing physician orders, and ordering supplies and acts as
liaison facilitating communication with or between other care providers and visitors directly or via telephone.
This position has limited patient contact, has access to confidential patient information and works collaboratively with the care team under the indirect supervision of the Nurse Manager. The Nurse Tech provides high quality, direct patient care to an assigned group of patients, while providing an atmosphere that supports our mission To Heal, To Educate, To Care. This includes, but is not limited to:activities of daily living, simple treatments/procedures, telemetry monitor set up, oxygen set up, etc. This individual works collaboratively with other care team members including the patient and family, and
participates in patient care to achieve conferences to achieve optimal outcomes. The Nurse Tech has access to confidential patient information, must communicate with all team members regarding care provided by them to
the assigned patient group and carries out daily activities under the direct supervision of a Staff Nurse, indirect
supervision of the Nurse Manager or Unit Director.
Required Educational Degree: High School Diploma or GED
Preferred Education: Completion of Medical Terminology course required
Required Certifications, Current licensure/certification as applicable; Cardiopulmonary Resuscitation
Preferred Certifications, Certified Nursing Assistant (C.N.A.), Patient Care Tech. or equivalent program or currently enrolled in an accredited school of nursing
Required Experience: 1-2 years experience in direct patient care
Benefits for Eligible Caregivers:
Paid Time Off
Retirement Plan
Medical Insurance
Tuition Reimbursement
Work-Life Balance
About Adena Health:
Adena Health is an independent, not-for-profit and locally governed health organization that has been “called to serve our communities” for more than 125 years. With hospitals in Chillicothe, Greenfield, Washington Court House, and Waverly, Adena serves more than 400,000 residents in south central and southern Ohio through its network of more than 40 locations, composed of 4,500 employees - including more than 200 physician partners and 150 advanced practice provider partners - regional health centers, emergency and urgent care, and primary and specialty care practices. A regional economic catalyst, Adena's specialty services include orthopedics and sports medicine, heart and vascular care, pediatric and women's health, oncology services, and various other specialties. Adena Health is made up of 341 beds, including 266-bed Adena Regional Medical Center in Chillicothe and three 25-bed critical access hospitals-Adena Fayette Medical Center in Washington Court House; Adena Greenfield Medical Center in Greenfield; and Adena Pike Medical Center in Waverly.
Auto-Apply