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Customer care technician salary
Average customer care technician salary
$16.82
Average Customer Care Technician Salary
The Customer Care Technician role is a critical position in many organizations, focusing on customer support and service delivery. As of October 2025, the average salary stands at $34,986 per year. Salaries can vary significantly based on factors such as experience level, location, and the type of industry.
Salary by Experience Level
Entry-level technicians may earn around $16.82 per hour, while those with more experience can see their hourly wage rise considerably. For instance, technicians with 5-10 years of experience can earn upwards of $20 per hour, reflecting their increased value to employers.
Where to Earn More
Geographical location plays a vital role in salary differences. States like California, New York, and Texas offer some of the highest salaries for customer care technicians. Additionally, major cities such as San Francisco, New York City, and Los Angeles are known for competitive pay in this field.
By understanding these dynamics, prospective technicians can make informed decisions about their career paths, aligning their skills with the highest paying positions available in the industry.
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Where can a Customer Care Technician earn more?
Customer care technician salaries by experience level
Average customer care technician salary by state
The highest-paying states for customer care technicians are Alaska, Washington, and California. The lowest average customer care technician salary states are Tennessee, West Virginia, and Virginia.
- State view
- County view
Highest paying states for customer care technicians
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Alaska | $48,026 | $23.09 |
| 2 | Illinois | $38,034 | $18.29 |
| 3 | Wyoming | $39,802 | $19.14 |
| 4 | Montana | $38,594 | $18.55 |
| 5 | Vermont | $37,367 | $17.96 |
| 6 | Utah | $38,541 | $18.53 |
| 7 | Washington | $45,826 | $22.03 |
| 8 | Nevada | $36,947 | $17.76 |
| 9 | Minnesota | $37,094 | $17.83 |
| 10 | Massachusetts | $40,831 | $19.63 |
| 11 | District of Columbia | $45,814 | $22.03 |
| 12 | California | $42,769 | $20.56 |
| 13 | Indiana | $33,910 | $16.30 |
| 14 | Oklahoma | $34,917 | $16.79 |
| 15 | Wisconsin | $32,956 | $15.84 |
| 16 | New York | $37,985 | $18.26 |
| 17 | South Dakota | $34,687 | $16.68 |
| 18 | New Jersey | $37,476 | $18.02 |
| 19 | New Hampshire | $34,619 | $16.64 |
| 20 | Michigan | $33,391 | $16.05 |
| 21 | Iowa | $32,183 | $15.47 |
| 22 | Connecticut | $37,237 | $17.90 |
| 23 | North Dakota | $34,232 | $16.46 |
| 24 | Ohio | $33,015 | $15.87 |
| 25 | Oregon | $36,479 | $17.54 |
| 26 | Arizona | $31,686 | $15.23 |
| 27 | Pennsylvania | $34,174 | $16.43 |
| 28 | North Carolina | $31,991 | $15.38 |
| 29 | Kentucky | $29,779 | $14.32 |
| 30 | Delaware | $31,411 | $15.10 |
| 31 | Colorado | $32,521 | $15.64 |
| 32 | Georgia | $30,017 | $14.43 |
| 33 | Louisiana | $29,178 | $14.03 |
| 34 | Alabama | $29,081 | $13.98 |
| 35 | Texas | $32,329 | $15.54 |
| 36 | Florida | $29,583 | $14.22 |
| 37 | Mississippi | $28,793 | $13.84 |
| 38 | Maine | $28,193 | $13.55 |
| 39 | Kansas | $31,212 | $15.01 |
| 40 | West Virginia | $27,795 | $13.36 |
| 41 | Nebraska | $31,533 | $15.16 |
| 42 | Rhode Island | $31,756 | $15.27 |
| 43 | Maryland | $33,626 | $16.17 |
| 44 | Missouri | $29,721 | $14.29 |
| 45 | Tennessee | $27,855 | $13.39 |
| 46 | Hawaii | $32,067 | $15.42 |
| 47 | Idaho | $29,828 | $14.34 |
| 48 | South Carolina | $26,161 | $12.58 |
| 49 | New Mexico | $24,982 | $12.01 |
| 50 | Virginia | $26,543 | $12.76 |
| 51 | Arkansas | $25,752 | $12.38 |
Highest paying cities for customer care technicians
The highest-paying cities for customer care technicians are Burbank, CA, Pittsford, NY, and Reno, NV.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Burbank, CA | $42,300 | $20.34 |
| 2 | Pittsford, NY | $38,611 | $18.56 |
| 3 | Reno, NV | $38,520 | $18.52 |
| 4 | Bartlett, IL | $38,185 | $18.36 |
| 5 | Newark, NJ | $37,660 | $18.11 |
| 6 | Minneapolis, MN | $37,095 | $17.83 |
| 7 | Bethlehem, PA | $34,570 | $16.62 |
| 8 | Fort Wayne, IN | $34,438 | $16.56 |
| 9 | Baltimore, MD | $33,750 | $16.23 |
| 10 | Canton, OH | $33,331 | $16.02 |
| 11 | La Crosse, WI | $33,064 | $15.90 |
| 12 | Lakewood, CO | $32,553 | $15.65 |
| 13 | Cleburne, TX | $32,393 | $15.57 |
| 14 | Asheville, NC | $32,068 | $15.42 |
| 15 | Omaha, NE | $31,515 | $15.15 |
| 16 | Atlanta, GA | $30,101 | $14.47 |
| 17 | Columbia, MO | $29,742 | $14.30 |
| 18 | Clearwater, FL | $29,601 | $14.23 |
| 19 | Morristown, TN | $27,736 | $13.33 |
| 20 | Virginia Beach, VA | $26,406 | $12.70 |
Customer care technician salary details
A customer care technician's salary ranges from $26,000 a year at the 10th percentile to $45,000 at the 90th percentile.
What is a customer care technician's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $45,000 | $3,750 | $22 |
| 75th Percentile | $40,000 | $3,333 | $19 |
| Average | $34,986 | $2,916 | $17 |
| 25th Percentile | $30,000 | $2,500 | $14 |
| 10th Percentile | $26,000 | $2,167 | $13 |
Highest paying customer care technician jobs
The highest paying types of customer care technicians are customer care consultant, customer care coordinator, and health technician.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Health Technician | $37,873 | $3,156 | $18.21 | 110,277 |
| Clinical Technician | $35,760 | $2,980 | $17.19 | 161,812 |
| Customer Service Agent | $29,598 | $2,466 | $14.23 | 219,115 |
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
| Customer Care Coordinator | $40,661 | $3,388 | $19.55 | 259,694 |
Top companies hiring customer care technicians now:
Which companies pay customer care technicians the most?
Customer care technician salaries at Cottage Health and Mutual of Omaha are the highest-paying according to our most recent salary estimates. In addition, the average customer care technician salary at companies like Gundersen Lutheran Medical Foundation Inc. and Kimberly-Clark are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Cottage Health | $45,273 | $21.77 |
| 2 | Mutual of Omaha | $42,789 | $20.57 |
| 3 | Gundersen Lutheran Medical Foundation Inc. | $41,539 | $19.97 |
| 4 | Kimberly-Clark | $40,858 | $19.64 |
| 5 | BayCare Health System | $40,844 | $19.64 |
| 6 | CVS Health | $39,864 | $19.17 |
| 7 | Children's Hospital of Philadelphia | $38,160 | $18.35 |
| 8 | MEAA | $37,452 | $18.01 |
| 9 | Cooper University Health Care | $36,899 | $17.74 |
| 10 | ASPCA | $36,889 | $17.74 |
| 11 | St. Luke's Health System | $36,842 | $17.71 |
| 12 | Northside Hospital | $36,658 | $17.62 |
| 13 | Licking Memorial Hos | $36,531 | $17.56 |
| 14 | The Center for Health Care Services | $35,778 | $17.20 |
| 15 | McLaren Health Care | $35,773 | $17.20 |
| 16 | LifeBridge Health | $35,645 | $17.14 |
| 17 | Froedtert Hospital | $35,620 | $17.13 |
| 18 | Saint Francis Health System | $35,602 | $17.12 |
| 19 | Northwestern Medicine | $35,448 | $17.04 |
| 20 | Intermountain Healthcare | $35,225 | $16.94 |
Wage gap by gender, race and education
Customer Care Technician salary by industry
The average customer care technician salary varies across industries:
- The average customer care technician salary in the manufacturing industry is $39,475, the highest of any industry.
- The average customer care technician salary in the finance industry is $35,713.
- Customer care technicians in the professional industry earn an average salary of $27,387, the lowest of any industry.
Highest paying industries for customer care technicians
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Manufacturing | $39,475 | $18.98 |
| 2 | Telecommunication | $35,713 | $17.17 |
| 3 | Technology | $33,012 | $15.87 |
| 4 | Professional | $27,387 | $13.17 |
High paying customer care technician jobs
Customer care technician salary trends
The average customer care technician salary has risen by $5,097 over the last ten years. In 2014, the average customer care technician earned $29,889 annually, but today, they earn $34,986 a year. That works out to a 11% change in pay for customer care technicians over the last decade.
Compare customer care technician salaries for cities or states with the national average over time.
Average customer care technician salary over time
Compare customer care technician salaries for individual cities or states with the national average.
Customer care technician salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $35,000 | $16.82 | +3.1% |
| 2024 | $33,900 | $16.29 | +2.8% |
| 2023 | $33,000 | $15.84 | +2.5% |
| 2022 | $32,100 | $15.44 | +1.8% |
| 2021 | $31,500 | $15.16 | +1.8% |
Recently added customer care technician salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Anthology | Bilingual Customer Care and Technical Support | Wisconsin, MN | 06/29/2025 | $33,392 |
| Anthology | Bilingual Customer Care and Technical Support | Indiana, PA | 06/29/2025 | $33,392 |
| Anthology | Bilingual Customer Care and Technical Support | Alabama, NY | 06/29/2025 | $33,392 |
| Anthology | Bilingual Customer Care and Technical Support | Tennessee, IL | 06/29/2025 | $33,392 |
| Anthology | Customer Care and Technical Support | Oklahoma City, OK | 06/29/2025 | $27,131 |
| Anthology | Bilingual Customer Care and Technical Support | Georgia, VT | 06/29/2025 | $33,392 |
| Gopher Sport | Customer Care Expert | Owatonna, MN | 06/21/2025 | $49,045 |
| Intellectual Technology, Inc. | Customer Care Technician | Fort Wayne, IN | 06/20/2025 | $31,305 |
| Prestige | Customer Care Center OH Contractor 1 | Orlando, FL | 06/17/2025 | $31,305 |
| Anthology | Bilingual Customer Care and Technical Support | Houston, TX | 06/14/2025 | $33,392 |
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