What does a Customer Care Technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.
Customer care technician responsibilities
Here are examples of responsibilities from real customer care technician resumes:
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
- Assist in monitoring patients for ECG arrhythmias.
- Maintain all digital medical records and process all MD orders for patients on the ICU floor.
- Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
- Maintain current CPR certification, CNA/GNA certifications, and PMAB training.
- Implement and assist patients with all functions of mobility and ADL's.
- Monitor patient electrocardiogram rhythms and glucose levels; assist staff RNs with quality patient care.
- Apply basic dressings, slings, splints, temporary casts, and sequential pressure stockings.
- Dress wounds; apply splints for upper and lower extremities order by emergency room physicians.
- Perform electrocardiograms (EKG s) which measure the electrical activity of a patient s heart.
- Perform phlebotomy as well as collect samples such as urine, throat swabs, and wind cultures.
- Solve all factory defects such as uneven floors, broken floor tile, adjust windows and doors throughout house.
- Provide exceptional level of care to each customer, handle each call with focus, integrity, compassion and respect.
- Assist nursing staff with daily ICU functions including admissions, emergencies, patient care, technical procedures, and transfers.
Customer care technician skills and personality traits
We calculated that 24% of Customer Care Technicians are proficient in Patients, Vital Signs, and EKG. They’re also known for soft skills such as Computer skills, Customer-service skills, and Listening skills.
We break down the percentage of Customer Care Technicians that have these skills listed on their resume here:
- Patients, 24%
Watched cardiac telemetry for critical care patients and informed appropriate staff of any abnormalities.
- Vital Signs, 10%
Obtain vital signs of patient, assist in and providing patients with the basic care needs in a transition care unit.
- EKG, 9%
Monitored patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
- Phlebotomy, 7%
Performed phlebotomy and specimen collections.
- CPR, 6%
Completed training courses with the Department of Children and Families as well as CPR.
- Customer Care, 5%
Provided hands-on support of Customer Care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
"patients," "vital signs," and "ekg" are among the most common skills that customer care technicians use at work. You can find even more customer care technician responsibilities below, including:
Customer-service skills. Another essential skill to perform customer care technician duties is customer-service skills. Customer care technicians responsibilities require that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Customer care technicians also use customer-service skills in their role according to a real resume snippet: "provided quality customer support by providing technical assistance in user friendly terms while focusing on timely and effective call resolution. "
Listening skills. customer care technicians are also known for listening skills, which are critical to their duties. You can see how this skill relates to customer care technician responsibilities, because "representatives must listen carefully to ensure that they understand customers in order to assist them." A customer care technician resume example shows how listening skills is used in the workplace: "provided customer care support and communicated nutritional and product needs. "
Problem-solving skills. A big part of what customer care technicians do relies on "problem-solving skills." You can see how essential it is to customer care technician responsibilities because "representatives must determine solutions to customers’ problems." Here's an example of how this skill is used from a resume that represents typical customer care technician tasks: "managed apple's retail accounts in brazil, canada and u.s. offering excellent customer support and technical resolution. "
Interpersonal skills. Another common skill required for customer care technician responsibilities is "interpersonal skills." This skill comes up in the duties of customer care technicians all the time, as "representatives should be able to create positive interactions with customers." An excerpt from a real customer care technician resume shows how this skill is central to what a customer care technician does: "displayed courtesy and strong interpersonal skills with all customers processed payments and answered promotional questions stayed up to date with product knowledge"
Communication skills. While "communication skills" is last on this skills list, don't underestimate its importance to customer care technician responsibilities. Much of what a customer care technician does relies on this skill, seeing as "customer service representatives must be able to provide clear information in writing, by phone, or in person." Here is a resume example of how this skill is used in the everyday duties of customer care technicians: "improved communication between customer support, development and sales. "
The three companies that hire the most customer care technicians are:
- CVS Health10 customer care technicians jobs
- Cooper University Health Care10 customer care technicians jobs
- RWJBarnabas Health6 customer care technicians jobs
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Customer care technician vs. Customer retention specialist
A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.
There are some key differences in the responsibilities of each position. For example, customer care technician responsibilities require skills like "patients," "vital signs," "ekg," and "phlebotomy." Meanwhile a typical customer retention specialist has skills in areas such as "customer service," "customer loyalty," "customer retention," and "upsell." This difference in skills reveals the differences in what each career does.
The education levels that customer retention specialists earn slightly differ from customer care technicians. In particular, customer retention specialists are 1.4% less likely to graduate with a Master's Degree than a customer care technician. Additionally, they're 0.3% less likely to earn a Doctoral Degree.Customer care technician vs. Customer associate
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
Each career also uses different skills, according to real customer care technician resumes. While customer care technician responsibilities can utilize skills like "patients," "vital signs," "ekg," and "phlebotomy," customer associates use skills like "sales floor," "customer service," "phone calls," and "stock merchandise."
Customer associates earn a lower average salary than customer care technicians. But customer associates earn the highest pay in the telecommunication industry, with an average salary of $33,698. Additionally, customer care technicians earn the highest salaries in the manufacturing with average pay of $39,475 annually.customer associates earn similar levels of education than customer care technicians in general. They're 1.0% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Customer care technician vs. Customer agent
A health technician is responsible for supporting medical operations in a health care facility by performing administrative and clerical duties, ensuring that the organization provides the highest quality care service to the patients. Health technicians process patients' information, manage their medical payments, monitor their conditions as instructed by physicians, maintain an organized medical chart, administer medication, and assist in conducting medical procedures. They also check the adequacy of stock inventories and write request reports, as well as inspecting the cleanliness of all the medical tools and equipment during operations.
The required skills of the two careers differ considerably. For example, customer care technicians are more likely to have skills like "patients," "vital signs," "ekg," and "phlebotomy." But a customer agent is more likely to have skills like "data entry," "customer service," "troubleshoot," and "inbound phone calls."
Customer agents make a very good living in the technology industry with an average annual salary of $32,547. On the other hand, customer care technicians are paid the highest salary in the manufacturing industry, with average annual pay of $39,475.Most customer agents achieve a similar degree level compared to customer care technicians. For example, they're 0.2% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Customer care technician vs. Health technician
Types of customer care technician
Updated January 8, 2025