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Customer complaint service supervisor skills for your resume and career
Updated January 8, 2025
1 min read
Below we've compiled a list of the most critical customer complaint service supervisor skills. We ranked the top skills for customer complaint service supervisors based on the percentage of resumes they appeared on. For example, 18.4% of customer complaint service supervisor resumes contained customer complaints as a skill. Continue reading to find out what skills a customer complaint service supervisor needs to be successful in the workplace.
11 customer complaint service supervisor skills for your resume and career
1. Customer Complaints
Here's how customer complaint service supervisors use customer complaints:
- Developed investigation process for GMP related customer complaints including recommendations for corrective actions.
- Followed directions from supervisor and responded to customer complaints.
2. Inbound Calls
Here's how customer complaint service supervisors use inbound calls:
- Communicated via inbound calls to customers to provide guidance Investigated escalated claims, authorization and eligibility issues and provided resolutions.
- Received inbound calls from insurance subscribers and medical providers regarding medical benefits, eligibility, and claims status.
3. Front Desk
Here's how customer complaint service supervisors use front desk:
- Front desk position for 4years Greeting incoming guest offering assistance with location and discount available.
- Front desk customer service/receptionist position that was composed of many administrative duties/responsibilities.
4. Customer Satisfaction
Here's how customer complaint service supervisors use customer satisfaction:
- Accommodate all complaints then report to supervisor, to ensure customer satisfaction.
- Conduct monthly meetings to brief Administrators and Managers of City Cemetery finances, maintenance/work order reports, and customer satisfaction surveys.
5. Customer Orders
Here's how customer complaint service supervisors use customer orders:
- Provide excellent customer service by expediting customer orders, maintaining a clean and friendly environment for all internal and external customers.
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
6. Customer Calls
Here's how customer complaint service supervisors use customer calls:
- Answer inbound customer calls -Maintain historical data and process information and enforcement of Child support enforcement -Provide policy info to clients
- Provide detailed and accurate accounts of customer calls for prevention of future audit issues that consistently meet supervisor expectations.
7. Credit Card
A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
Here's how customer complaint service supervisors use credit card:
- Bill for customer purchases by processing sales to credit card, check, or cash.
- Take payments from customers; operate cash register and credit card machines.
8. Customer Inquiries
Here's how customer complaint service supervisors use customer inquiries:
- Provided customer service via telephone or face-to-face by resolving customer inquiries, and directing patrons to appropriate management, when necessary.
- Provide superior customer service Provide inbound/outbound phone support Answer customer inquiries pertaining to coverage determinations and/or appeals Maintain call center performance metrics
9. Food Preparation
Here's how customer complaint service supervisors use food preparation:
- Run register-Inventory management-Deli/Food preparation-Proper Handling/Safety procedures for combustible materials
- Handled customers in both monetary exchanges along with working in food preparation and regulating sales of age-prohibited products including tobacco.
10. Customer Issues
Here's how customer complaint service supervisors use customer issues:
- Complete customer purchases with store products/ fuel-Responsible for handling any/all customer issues-Restock all products on shelving as necessary-Basic clean up of store
- Demonstrate conflict resolution and interpersonal communication skills in order to deescalate customer issues while remaining empathetic in tone and demeanor.
11. PowerPoint
Here's how customer complaint service supervisors use powerpoint:
- Excel, PowerPoint, Access, Word.
- Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
What skills help Customer Complaint Service Supervisors find jobs?
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List of customer complaint service supervisor skills to add to your resume
The most important skills for a customer complaint service supervisor resume and required skills for a customer complaint service supervisor to have include:
- Customer Complaints
- Inbound Calls
- Front Desk
- Customer Satisfaction
- Customer Orders
- Customer Calls
- Credit Card
- Customer Inquiries
- Food Preparation
- Customer Issues
- PowerPoint
Updated January 8, 2025
Updated January 8, 2025