What is a customer contact representative and how to become one

Key steps to become a customer contact representative

1. Explore customer contact representative education requirements

   Most common customer contact representative degrees

   Bachelor's

   47.8 %

   Associate

   21.7 %

   High School Diploma

   17.6 %

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2. Start to develop specific customer contact representative skills

   Skills	Percentages
   Phone Calls	22.65%
   Customer Satisfaction	15.47%
   Inbound Calls	15.15%
   Technical Support	6.48%
   Outbound Calls	4.98%

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3. Complete relevant customer contact representative training and internships

   Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer contact representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer contact representative based on U.S. Bureau of Labor Statistics data and data from real customer contact representative resumes.

4. Research customer contact representative duties and responsibilities

   • Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
   • Demonstrate superb organizational and multitasking abilities
   • Provide provider customer service for the providers enroll in the SC DHHS dental Medicaid program.
   • Re-Adjudicate coordination of benefit claims to reflect Medicaid as a secondary payor.

5. Prepare your customer contact representative resume

   When your background is strong enough, you can start writing your customer contact representative resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer contact representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable customer contact representative resume templates

   Build a professional customer contact representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer contact representative resume.
   

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6. Apply for customer contact representative jobs

   Now it's time to start searching for a customer contact representative job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams