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Working as a Customer Contact Representative

There is more than meets the eye when it comes to being a customer contact representative. For example, did you know that they make an average of $16.62 an hour? That's $34,561 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Contact Representative Do

There are certain skills that many customer contact representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer contact representative, we found that a lot of resumes listed 16.9% of customer contact representatives included customer service, while 10.1% of resumes included internet, and 9.5% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer contact representative job title. But what industry to start with? Most customer contact representatives actually find jobs in the finance and professional industries.

How To Become a Customer Contact Representative

If you're interested in becoming a customer contact representative, one of the first things to consider is how much education you need. We've determined that 39.1% of customer contact representatives have a bachelor's degree. In terms of higher education levels, we found that 6.6% of customer contact representatives have master's degrees. Even though some customer contact representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer contact representative. When we researched the most common majors for a customer contact representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer contact representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer contact representative. In fact, many customer contact representative jobs require experience in a role such as customer service representative. Meanwhile, many customer contact representatives also have previous career experience in roles such as sales associate or cashier.

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Average Salary$34,561
Job Growth Rate-2%

Customer Contact Representative Jobs

Customer Contact Representative Career Paths

Top Careers Before Customer Contact Representative

Cashier
8.3 %

Top Careers After Customer Contact Representative

Cashier
6.1 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Contact Representative

Customer Contact Representatives in America make an average salary of $34,561 per year or $17 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $31,000 per year.
Average Salary
$34,561

Best Paying Cities

City
Average Salary
Tempe, AZ
Salary Range27k - 38k$32k$32,349
Lansing, MI
Salary Range26k - 35k$31k$30,816
McLean, VA
Salary Range25k - 35k$30k$30,420
Dallas, TX
Salary Range25k - 36k$30k$30,259
Huntersville, NC
Salary Range25k - 35k$30k$29,944
$25k
$38k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Contact Representative
Customer Contact Representative
Randstad
Randstad
09/03/2020
09/03/2020
$37,56609/03/2020
$37,566
Retirement Customer Contact Center Representative/2020
Retirement Customer Contact Center Representative/2020
VOYA
VOYA
08/24/2020
08/24/2020
$35,00008/24/2020
$35,000
VMC Customer Contact Center Representative
VMC Customer Contact Center Representative
University of Minnesota
University of Minnesota
08/16/2020
08/16/2020
$36,33508/16/2020
$36,335
Customer Contact Representative
Customer Contact Representative
Goldmark Property Management
Goldmark Property Management
06/26/2020
06/26/2020
$31,30506/26/2020
$31,305
Retirement Customer Contact Center Representative-July
Retirement Customer Contact Center Representative-July
VOYA
VOYA
05/19/2020
05/19/2020
$35,00005/19/2020
$35,000
See More Recent Salaries

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Customer Contact Representative Demographics

Gender

female

63.5 %

male

30.0 %

unknown

6.5 %

Ethnicity

White

62.3 %

Hispanic or Latino

16.5 %

Black or African American

11.0 %

Foreign Languages Spoken

Spanish

66.7 %

French

10.0 %

Portuguese

3.3 %
See More Demographics

Customer Contact Representative Education

Majors

Business
32.6 %

Degrees

Bachelors

39.1 %

High School Diploma

22.1 %

Associate

20.8 %

Entry Level Jobs For Becoming A Customer Contact Representative

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Contact Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.9% of customer contact representatives listed customer service on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Customer Contact Representative

Some places are better than others when it comes to starting a career as a customer contact representative. The best states for people in this position are Washington, California, Colorado, and Connecticut. Customer contact representatives make the most in Washington with an average salary of $43,366. Whereas in California and Colorado, they would average $41,233 and $40,687, respectively. While customer contact representatives would only make an average of $39,717 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Contact Representative Jobs:
433
Highest 10% Earn:
$47,000
Location Quotient:
1.61
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Oklahoma

Total Customer Contact Representative Jobs:
804
Highest 10% Earn:
$49,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Wyoming

Total Customer Contact Representative Jobs:
175
Highest 10% Earn:
$44,000
Location Quotient:
1.48
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Contact Representative Employers

1. Citi
4.8
Avg. Salary: 
$59,123
Customer Contact Representatives Hired: 
50+
2. Progressive
4.5
Avg. Salary: 
$41,479
Customer Contact Representatives Hired: 
25+
3. Ing Security Life Of Denver
4.8
Avg. Salary: 
$82,851
Customer Contact Representatives Hired: 
24+
4. Entergy
4.9
Avg. Salary: 
$55,064
Customer Contact Representatives Hired: 
23+
5. Xcel Energy
4.9
Avg. Salary: 
$49,263
Customer Contact Representatives Hired: 
22+
6. Verizon Communications
4.7
Avg. Salary: 
$46,888
Customer Contact Representatives Hired: 
20+

Customer Contact Representative Videos

Recently Added Customer Contact Representative Jobs

Updated October 2, 2020