There is more than meets the eye when it comes to being a customer contact representative. For example, did you know that they make an average of $16.62 an hour? That's $34,561 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer contact representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.
When it comes to the most important skills required to be a customer contact representative, we found that a lot of resumes listed 16.9% of customer contact representatives included customer service, while 10.1% of resumes included internet, and 9.5% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer contact representative job title. But what industry to start with? Most customer contact representatives actually find jobs in the finance and professional industries.
If you're interested in becoming a customer contact representative, one of the first things to consider is how much education you need. We've determined that 39.1% of customer contact representatives have a bachelor's degree. In terms of higher education levels, we found that 6.6% of customer contact representatives have master's degrees. Even though some customer contact representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer contact representative. When we researched the most common majors for a customer contact representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer contact representative resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer contact representative. In fact, many customer contact representative jobs require experience in a role such as customer service representative. Meanwhile, many customer contact representatives also have previous career experience in roles such as sales associate or cashier.
Tell us your goals and we'll match you with the right jobs to get there.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a customer contact representative can determine their career goals through the career progression. For example, they could start out with a role such as office assistant, progress to a title such as executive assistant and then eventually end up with the title account manager.
Tell us your goals and we'll match you with the rights job to get there.
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Randstad Customer Contact Representative Customer Contact Representative | Randstad Randstad | 09/03/2020 09/03/2020 | $37,56609/03/2020 $37,566 |
VOYA Retirement Customer Contact Center Representative/2020 Retirement Customer Contact Center Representative/2020 | VOYA VOYA | 08/24/2020 08/24/2020 | $35,00008/24/2020 $35,000 |
University of Minnesota VMC Customer Contact Center Representative VMC Customer Contact Center Representative | University of Minnesota University of Minnesota | 08/16/2020 08/16/2020 | $36,33508/16/2020 $36,335 |
Goldmark Property Management Customer Contact Representative Customer Contact Representative | Goldmark Property Management Goldmark Property Management | 06/26/2020 06/26/2020 | $31,30506/26/2020 $31,305 |
VOYA Retirement Customer Contact Center Representative-July Retirement Customer Contact Center Representative-July | VOYA VOYA | 05/19/2020 05/19/2020 | $35,00005/19/2020 $35,000 |
Use Zippia's Salary Calculator to see how your pay matches up.
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.9% of customer contact representatives listed customer service on their resume, but soft skills such as computer skills and communication skills are important as well.
Some places are better than others when it comes to starting a career as a customer contact representative. The best states for people in this position are Washington, California, Colorado, and Connecticut. Customer contact representatives make the most in Washington with an average salary of $43,366. Whereas in California and Colorado, they would average $41,233 and $40,687, respectively. While customer contact representatives would only make an average of $39,717 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Maine
$36,568
Avg. Salary
2. Oklahoma
$35,903
Avg. Salary
3. Wyoming
$33,552
Avg. Salary
