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The differences between customer contact specialists and customer relations coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer contact specialist and a customer relations coordinator. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $35,056 average annual salary of a customer contact specialist.
The top three skills for a customer contact specialist include outbound calls, inbound calls and powerpoint. The most important skills for a customer relations coordinator are customer service, customer relations, and customer satisfaction.
| Customer Contact Specialist | Customer Relations Coordinator | |
| Yearly salary | $35,056 | $37,953 |
| Hourly rate | $16.85 | $18.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,402 | 177,951 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Contact Specialist interacts with customers in providing information in response to product and service inquiries. They manage and provide resolution to client complaints. They respond to customer queries accurately and in time through email or phone. Part of their responsibilities is to develop corporate reputation thru excellent customer service. Customer Contact Specialist also coordinates front-desk activities like redirecting phone calls.
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
Customer contact specialists and customer relations coordinators have different pay scales, as shown below.
| Customer Contact Specialist | Customer Relations Coordinator | |
| Average salary | $35,056 | $37,953 |
| Salary range | Between $25,000 And $48,000 | Between $27,000 And $52,000 |
| Highest paying City | Quincy, MA | Oakland, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Deloitte | World Fuel Services |
| Best paying industry | Insurance | Automotive |
There are a few differences between a customer contact specialist and a customer relations coordinator in terms of educational background:
| Customer Contact Specialist | Customer Relations Coordinator | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer contact specialists' and customer relations coordinators' demographics:
| Customer Contact Specialist | Customer Relations Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.0% Female, 65.0% | Male, 34.1% Female, 65.9% |
| Race ratio | Black or African American, 10.3% Unknown, 5.7% Hispanic or Latino, 21.5% Asian, 6.5% White, 55.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |