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The differences between customer contact specialists and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer contact specialist and a customer services coordinator. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $35,056 average annual salary of a customer contact specialist.
The top three skills for a customer contact specialist include outbound calls, inbound calls and powerpoint. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.
| Customer Contact Specialist | Customer Services Coordinator | |
| Yearly salary | $35,056 | $35,520 |
| Hourly rate | $16.85 | $17.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,402 | 246,525 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Contact Specialist interacts with customers in providing information in response to product and service inquiries. They manage and provide resolution to client complaints. They respond to customer queries accurately and in time through email or phone. Part of their responsibilities is to develop corporate reputation thru excellent customer service. Customer Contact Specialist also coordinates front-desk activities like redirecting phone calls.
A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.
Customer contact specialists and customer services coordinators have different pay scales, as shown below.
| Customer Contact Specialist | Customer Services Coordinator | |
| Average salary | $35,056 | $35,520 |
| Salary range | Between $25,000 And $48,000 | Between $27,000 And $45,000 |
| Highest paying City | Quincy, MA | Richmond, CA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Deloitte | Stanford University |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer contact specialist and a customer services coordinator in terms of educational background:
| Customer Contact Specialist | Customer Services Coordinator | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer contact specialists' and customer services coordinators' demographics:
| Customer Contact Specialist | Customer Services Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.0% Female, 65.0% | Male, 25.3% Female, 74.7% |
| Race ratio | Black or African American, 10.3% Unknown, 5.7% Hispanic or Latino, 21.5% Asian, 6.5% White, 55.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |