Customer contact specialist demographics and statistics in the US
Customer contact specialist demographics research summary. Zippia estimates customer contact specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer contact specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer contact specialists after extensive research and analysis:
- There are over 237,387 customer contact specialists currently employed in the United States.
- 65.0% of all customer contact specialists are women, while 35.0% are men.
- The average customer contact specialist age is 40 years old.
- The most common ethnicity of customer contact specialists is White (55.2%), followed by Hispanic or Latino (21.5%), Black or African American (10.3%) and Asian (6.5%).
- Customer contact specialists are most in-demand in Greendale, WI.
- The insurance industry is the highest-paying for customer contact specialists.
- 7% of all customer contact specialists are LGBT.
On this page
Customer contact specialist demographics by:
Customer contact specialist gender statistics
65.0% of customer contact specialists are women and 35.0% of customer contact specialists are men.
- Female, 65.0%
- Male, 35.0%
Customer contact specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 65.0% |
| Male | 35.0% |
Customer contact specialist gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,379
Female income
$35,777
Customer contact specialist gender ratio over time
This data breaks down the percentage of men and women in customer contact specialist positions over time. Currently, 65.0% of customer contact specialists are female.
Customer contact specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 33.23% | 66.77% |
| 2011 | 33.08% | 66.92% |
| 2012 | 34.63% | 65.37% |
| 2013 | 35.09% | 64.91% |
| 2014 | 35.62% | 64.38% |
| 2015 | 35.50% | 64.50% |
| 2016 | 36.08% | 63.92% |
| 2017 | 36.53% | 63.47% |
| 2018 | 35.17% | 64.83% |
| 2019 | 34.72% | 65.28% |
| 2020 | 35.39% | 64.61% |
| 2021 | 34.99% | 65.01% |
Customer contact specialist related jobs gender ratio
We compared customer contact specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Contact Specialist | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer contact specialist demographics by race
The most common ethnicity among customer contact specialists is White, which makes up 55.2% of all customer contact specialists. Comparatively, 21.5% of customer contact specialists are Hispanic or Latino and 10.3% of customer contact specialists are Black or African American.
- White, 55.2%
- Hispanic or Latino, 21.5%
- Black or African American, 10.3%
- Asian, 6.5%
- Unknown, 5.7%
- American Indian and Alaska Native, 0.8%
Customer contact specialist race
| Customer contact specialist race | Percentages |
|---|---|
| White | 55.2% |
| Hispanic or Latino | 21.5% |
| Black or African American | 10.3% |
| Asian | 6.5% |
| Unknown | 5.7% |
| American Indian and Alaska Native | 0.8% |
Customer contact specialist race and ethnicity over time
See how customer contact specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer contact specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.63% | 10.58% | 5.79% | 17.54% |
| 2011 | 62.35% | 10.87% | 5.92% | 17.41% |
| 2012 | 61.55% | 10.75% | 5.73% | 18.26% |
| 2013 | 61.90% | 10.58% | 5.90% | 17.94% |
| 2014 | 61.28% | 10.53% | 6.21% | 18.12% |
| 2015 | 60.66% | 10.27% | 6.00% | 19.24% |
| 2016 | 59.77% | 10.76% | 6.24% | 19.13% |
| 2017 | 60.69% | 10.18% | 6.20% | 18.96% |
| 2018 | 60.50% | 9.76% | 6.38% | 19.34% |
| 2019 | 60.10% | 9.95% | 6.18% | 19.85% |
| 2020 | 57.54% | 9.35% | 6.33% | 20.46% |
| 2021 | 55.23% | 10.32% | 6.50% | 21.49% |
Customer contact specialist wage gap by race
According to our data, asian customer contact specialists have the highest average salary compared to other ethnicities. Black or african american customer contact specialists have the lowest average salary at $36,894.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,958 |
| White | $37,461 |
| Black or African American | $36,894 |
| Asian | $38,269 |
| Hispanic or Latino | $37,328 |
Average customer contact specialist age
See how the average age of customer contact specialists varies based on ethnicity and gender.
Male
Female
Customer contact specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer contact specialist age breakdown
The average age of customer contact specialists is 40+ years years old, representing 49% of the customer contact specialist population.
Customer contact specialist age breakdown
| Customer Contact Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer contact specialist educational attainment
The most common degree for customer contact specialists is bachelor's degree, with 45% of customer contact specialists earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 20%.
- Bachelor's, 45%
- Associate, 21%
- High School Diploma, 20%
- Diploma, 7%
- Other Degrees, 7%
Customer contact specialists by degree level
| Customer contact specialist degree | Percentages |
|---|---|
| Bachelor's | 45% |
| Associate | 21% |
| High School Diploma | 20% |
| Diploma | 7% |
| Other Degrees | 7% |
Customer contact specialist jobs you might like
Customer contact specialist wage gap by degree level
According to the data, customer contact specialists with a Master's degree earn more than those without, at $42,503 annually. With a Bachelor's degree, customer contact specialists earn a median annual income of $40,475 compared to $36,133 for customer contact specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,503 |
| High School Diploma or Less | $34,645 |
| Bachelor's Degree | $40,475 |
| Some College/ Associate Degree | $36,133 |
Customer contact specialist employment statistics
Most customer contact specialists work for a private in the finance industry.
Company size where customer contact specialists work
Below, you can see the size of companies where customer contact specialists work.
Customer contact specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 39% |
Customer contact specialist jobs by company type
Employees with the customer contact specialist job title have their preferences when it comes to working for a company. For instance, most customer contact specialists prefer to work at private companies over public companies.
Customer contact specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 38% |
| Private | 52% |
| Government | 6% |
Customer contact specialist jobs by industry
The most common industries for customer contact specialists are finance, professional and health care.
Customer contact specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Finance | 19% |
| Professional | 13% |
| Government | 5% |
| Health Care | 5% |
| Retail | 5% |
| Insurance | 5% |
| Technology | 5% |
| Telecommunication | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Education | 3% |
| Automotive | 2% |
| Energy | 2% |
| Internet | 1% |
| Hospitality | 1% |
| Transportation | 1% |
| Utilities | 1% |
| Construction | 1% |
Customer contact specialist turnover and employment statistics
Customer contact specialist unemployment rate over time
The unemployment rate for customer contact specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer contact specialist unemployment rate by year
| Year | Customer contact specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer contact specialist tenure
The average customer contact specialist stays at their job for 1-2 years, based on the 1,214 customer contact specialists resumes in Zippia's database.
Customer contact specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 32% |
| 1-2 years | 34% |
| 3-4 years | 12% |
| 5-7 years | 14% |
| 8-10 years | 3% |
| 11+ years | 6% |
Customer contact specialist LGBT ratio compared to similar jobs
Review the percent of customer contact specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Management Specialist | 5.53% | 102,332 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Customer Contact Specialist | 7.19% | - |
| Microfilmer | 8.60% | 118 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Reference Assistant | 11.16% | 658 |
| Personnel Associate | 15.31% | 709 |
Similar customer contact specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Management Specialist | 5.53% | 102,332 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Microfilmer | 8.60% | 118 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Reference Assistant | 11.16% | 658 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by customer contact specialists
The most common foreign language among customer contact specialists is Spanish at 85.4%. The second-most popular foreign language spoken is Portuguese at 4.9% and French is the third-most popular at 4.9%.
- Spanish, 85.4%
- Portuguese, 4.9%
- French, 4.9%
- German, 2.4%
- Korean, 2.4%
Customer contact specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 85.4% |
| Portuguese | 4.9% |
| French | 4.9% |
| German | 2.4% |
| Korean | 2.4% |
