Customer Contact Specialist Education Requirements And Courses

Customer contact specialist education requirements

Updated January 8, 2025

2 min read

Usually, customer contact specialists don't need a college education. The most common degree for customer contact specialists is bachelor's degree with 45% graduates, with only 21% customer contact specialist graduates earning associate degree. Customer contact specialists who decided to graduate from college often finish University of Phoenix or Arizona State University. Some good skills to have in this position include outbound calls, inbound calls and powerpoint.

What education do you need to become a customer contact specialist?

What degree do you need to be a customer contact specialist?

The most common degree for customer contact specialists is bachelor's degree, with 45% of customer contact specialists earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 20%.

Bachelor's, 45%

Associate, 21%

High School Diploma, 20%

Diploma, 7%

Other Degrees, 7%

What should I major in to become a customer contact specialist?

You should major in business to become a customer contact specialist. 31% of customer contact specialists major in business. Other common majors for a customer contact specialist include psychology and health care administration.

Business, 31%

Psychology, 9%

Health Care Administration, 7%

General Studies, 6%

Other Majors, 47%

Best majors for customer contact specialists

Rank	Major	Percentages
1	Business	30.7%
2	Psychology	9.5%
3	Health Care Administration	6.6%
4	General Studies	6.4%
5	Communication	5.9%

Show more common customer contact specialist majors

20 best online courses for customer contact specialists

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1. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

3. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

5. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

6. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Customer Service Fundamentals: Putting People First

4.4

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Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

8. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

9. Customer Service: 6 Keys To Exceptional Customer Service

4.6

(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

10. Fundamentals of Logistics, Supply Chain & Customer Service

4.5

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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

11. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

12. The Customer: Build a Customer Service Strategy (BITE SIZE)

4.5

(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

13. Dealing With Angry Customers

4.3

(254)

Skills and Techniques for Handling Most Customer Situations...

14. [2023] Customer Service 2.0: Learn Digital Customer Service

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Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

15. Customer Service Training: Dealing with Difficult Customers

4.5

(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

16. Outstanding Customer Service - The Ultimate Guide!

4.5

(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

17. Customer Success Profit from the Power of Your Customers

4.6

(737)

How to Become a Customer CEO Champion...

18. Customer Service: Keep 'em coming back!

4.5

(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

19. Business Communication Skills: Handling Clients & Customers

4.4

(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

20. Your Customer Service Toolbox: Best Practices for Beginners

4.5

(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

Average customer contact specialist salary by education level

Customer contact specialists with a Master's degree earn more than those without, at $42,503 annually. With a Bachelor's degree, customer contact specialists earn a median annual income of $40,475 compared to $36,133 for customer contact specialists with an Associate degree.

Customer contact specialist education level	Customer contact specialist salary
Master's Degree	$42,503
High School Diploma or Less	$34,645
Bachelor's Degree	$40,475
Some College/ Associate Degree	$36,133