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Customer contact specialist skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Sally Hiott B.S. MBA, DBA
Below we've compiled a list of the most critical customer contact specialist skills. We ranked the top skills for customer contact specialists based on the percentage of resumes they appeared on. For example, 17.9% of customer contact specialist resumes contained outbound calls as a skill. Continue reading to find out what skills a customer contact specialist needs to be successful in the workplace.

15 customer contact specialist skills for your resume and career

1. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer contact specialists use outbound calls:
  • Assist merchants in setting up their new terminals Making outbound calls to new clients Assisting banks in converting to a new processor
  • Make outbound calls (80-100/day) for the purpose of effectively cross selling retail products, services and promotions.

2. Inbound Calls

Here's how customer contact specialists use inbound calls:
  • Received 8-10 inbound calls per hour and used DOS software to inquire, notate and disposition accounts efficiently.
  • Handle high volume of inbound calls to enroll potential students into Programs at the University of Phoenix.

3. PowerPoint

Here's how customer contact specialists use powerpoint:
  • Created PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.
  • Reviewed the existing PowerPoint presentation and redesigned the presentation to be more informative and engaging.

4. Strong Customer Service

Here's how customer contact specialists use strong customer service:
  • Assisted register personnel as required and ensured strong customer service standards were maintained in accordance with company policy.
  • Provided strong customer service to wholesale business customers.

5. Customer Inquiries

Here's how customer contact specialists use customer inquiries:
  • Answered customer inquiries/ questions regarding Health Care Reform Act/Medicaid.
  • Resolve all customer inquiries regarding the release of HTC software and Source Code in the Americas as per GPL / Apache.

6. Customer Satisfaction

Here's how customer contact specialists use customer satisfaction:
  • Compile quarterly budget reports, financial spreadsheets and organizational charts to improve office organization and customer satisfaction.
  • Demonstrated flexibility in high volume lines of business, while ensuring complete customer satisfaction.

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7. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer contact specialists use customer care:
  • Provided customer care to clients of Home Depot that purchased or ordered products.
  • Sole POC between HTC and Customer Care centers in the Americas.

8. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how customer contact specialists use credit card:
  • Process payments on consumer loans, credit cards and funds transfers on the client's behalf.
  • Designated as a charter member of the new Private Client Chase Sapphire Preferred Credit Card.

9. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer contact specialists use telephone calls:
  • Answer incoming telephone calls from clients in need of financial assistance.
  • Obtained client information by answering telephone calls, verifying clients and determined by eligibility by comparing client information to requirements.

10. Customer Calls

Here's how customer contact specialists use customer calls:
  • Answered incoming customer calls and, processed transactions and ensured that customer expectations are being met through extraordinary customer service.
  • Interacted with department personnel and referred customer calls to appropriate personnel as necessary.

11. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer contact specialists use customer interaction:
  • Assumed full accountability and ownership of each customer interaction by providing appropriate documentation and follow-up to both the customer and management.
  • Provide superior customer interaction by caring for escalated inquiry and proactively reviewing each account to offer value added products and services.

12. Customer Accounts

Here's how customer contact specialists use customer accounts:
  • Correct errors, investigate inconsistencies, and reverse erroneous charges to customer accounts.
  • Received and processed new customer accounts Maintained customer retention Answered customers questions and resolved grievances Retained information about new products and services

13. Insurance Claims

Here's how customer contact specialists use insurance claims:
  • File insurance claims and also get benefit verification.
  • Prepared reports of findings and processed medical insurance claims, exercising authority to approve or reject settlements based upon established criteria.

14. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer contact specialists use customer service:
  • Received accolades from superiors and clients for excellent customer service on various occasion like kudos letters for exceeding customer expectations.
  • Used multiple interfaces to implement active listening and professional responses while providing excellent customer service to potential students nationwide.

15. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how customer contact specialists use atm:
  • Sell product to customers such as new accounts, Internet Banking, ATM cards, and new loans.
  • Respond to service inquiries regarding existing deposit accounts, ATM and debit cards, consumer loans and eCommerce applications.
top-skills

What skills help Customer Contact Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer contact specialist skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer contact specialist

List of customer contact specialist skills to add to your resume

Customer contact specialist skills

The most important skills for a customer contact specialist resume and required skills for a customer contact specialist to have include:

  • Outbound Calls
  • Inbound Calls
  • PowerPoint
  • Strong Customer Service
  • Customer Inquiries
  • Customer Satisfaction
  • Customer Care
  • Credit Card
  • Telephone Calls
  • Customer Calls
  • Customer Interaction
  • Customer Accounts
  • Insurance Claims
  • Customer Service
  • ATM
  • Customer Issues
  • Bank Products
  • Customer Complaints
  • HIPAA
  • Billing Issues
  • Billing Inquiries
  • Schedule Appointments
  • Medicaid
  • Payment Arrangements
  • Quality Standards
  • Troubleshoot
  • Annuities
  • Patient Appointments
  • Hippa
  • Account Issues
  • Administrative Tasks
  • Call Center Management
  • Roadside Assistance
  • CMS
  • Price Analysis
  • Product Code

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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