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Become A Customer Development Manager

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Working As A Customer Development Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Making Decisions and Solving Problems
  • Mostly Sitting

  • Stressful

  • $128,750

    Average Salary

What Does A Customer Development Manager Do

Training and development managers plan, direct, and coordinate programs to enhance the knowledge and skills of an organization’s employees. They also oversee a staff of training and development specialists.

Duties

Training and development managers typically do the following:

  • Assess employees’ needs for training
  • Align training with the organization’s strategic goals
  • Create and manage a training budget, ensuring that operations are within budget
  • Develop and implement training programs that make the best use of available resources
  • Update training programs to ensure that they are current
  • Oversee the creation of educational materials, such as online learning modules
  • Review training materials from a variety of vendors and select materials with appropriate content
  • Teach training methods and skills to instructors and supervisors
  • Evaluate the effectiveness of training programs and instructors

Companies want to promote a more productive and knowledgeable workforce to stay competitive in business. Providing opportunity for development is a selling point for recruiting high-quality employees, and it helps retain employees who can contribute to business growth. Training and development managers work to align training and development with an organization’s goals.

Training and development managers oversee training programs, staff, and budgets. They are responsible for organizing training programs, including creating or selecting course content and materials. Training often takes place in classrooms or training facilities. Increasingly, training is in the form of a video, self-guided instructional manual, or online application and delivered through a computer, tablet, or other hand-held electronic device. Training may also be collaborative, with employees informally connecting with experts, mentors, and colleagues, often through social media or other online mediums. Managers must ensure that training methods, content, software, systems, and equipment are appropriate and meaningful.

Training and development managers typically supervise a staff of training and development specialists, such as instructional designers, program developers, and instructors. Managers teach training methods to specialists who, in turn, instruct the organization’s employees—both new and experienced. Managers direct the daily activities of specialists and evaluate their effectiveness. Although most managers primarily oversee specialists and training and development program operations, some—particularly those in smaller companies—also may conduct training courses.

To enhance employees’ skills and an organization’s overall quality of work, training and development managers often confer with managers of each department to identify its training needs. They may work with top executives and financial officers to identify and match training priorities with overall business goals. They also prepare training budgets and ensure that expenses stay within budget.

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How To Become A Customer Development Manager

Candidates need a combination of education and related work experience to become a training and development manager. Although training and development managers need a bachelor’s degree for many positions, some jobs require a master’s degree.

Education

Training and development managers need a bachelor’s degree for many positions, and some jobs require a master’s degree. They can have a variety of educational backgrounds, but they often have a bachelor’s degree in human resources, business administration, or a related field.

Many employers prefer or require training and development managers to have a master’s degree, usually with a concentration in training and development, human resources management, organizational development, or business administration.

Training and development managers also may benefit from studying instructional design, behavioral psychology, or educational psychology. In addition, as technology continues to play a larger role in training and development, a growing number of organizations seek candidates who have a background in information technology or computer science.

Work Experience in a Related Occupation

Related work experience is essential for training and development managers. Many positions require work experience in training and development or another human resources field, management, or teaching. For example, many training and development managers start out as training and development specialists. Some employers also prefer experience in the industry in which the company operates. Increasingly, employers are looking for workers with experience in information technology as organizations introduce more e-learning and technology-based tools.

Licenses, Certifications, and Registrations

Although training and development managers are not legally required to be certified, certification can show professional expertise and credibility. Many employers prefer to hire certified candidates, and some positions may require certification.

Many professional associations for human resources professionals offer classes to enhance the skills of their members. Some associations, including the Association for Talent Development and International Society for Performance Improvement, specialize in training and development and offer certification programs.

Important Qualities

Communication skills. Training and development managers must clearly communicate information and facilitate learning by diverse audiences. They also must be able to effectively convey instructions to their staff.

Critical-thinking skills. Training and development managers use critical-thinking skills when assessing classes, materials, and programs. They must identify the training needs of an organization and recognize where changes and improvements can be made.

Decisionmaking skills. Training and development managers must select or create the best training programs to meet the needs of the organization. For example, they must review available training methods and materials and choose those that best fit each program.

Interpersonal skills. Training and development managers need strong interpersonal skills because delivering training programs requires collaborating with staff, trainees, subject matter experts, and the organization’s leaders. They also accomplish much of their work through teams.

Leadership skills. Managers are often in charge of a staff and are responsible for many programs. They must be able to organize, motivate, and instruct those working under them.

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Customer Development Manager jobs

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Customer Development Manager Career Paths

Customer Development Manager
Business Development Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Senior Manager Vice President Of Information Technology
Chief Technology Officer
11 Yearsyrs
Project Manager Information Technology Project Manager
Director Of Information
10 Yearsyrs
Development Manager Director Of Sales
Director Of Retail Sales
10 Yearsyrs
Development Manager Software Development Manager
Director Of Software Development
12 Yearsyrs
Senior Managed Operations Manager
General Manager Of Operations
9 Yearsyrs
National Account Manager Sales Consultant
Key Account Manager
7 Yearsyrs
Senior Managed Information Technology Project Manager
Manager, Project Management
10 Yearsyrs
Key Account Manager Sales Manager
National Account Manager
8 Yearsyrs
Sales And Operations Manager Regional Sales Manager
National Accounts Sales Manager
9 Yearsyrs
Sales Manager General Manager
Operations Director
9 Yearsyrs
Business Development Manager Senior Project Manager
President Of Operations
11 Yearsyrs
Sales Manager Operations Manager
Program Manager
8 Yearsyrs
Senior Software Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Key Account Manager Business Development Manager
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
National Account Manager Enterprise Account Manager
Solutions Manager
8 Yearsyrs
Senior Software Engineer Senior Project Manager
Vice President And Manager
10 Yearsyrs
Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Customer Development Manager Demographics

Gender

  • Male

    60.3%
  • Female

    37.4%
  • Unknown

    2.3%

Ethnicity

  • White

    76.7%
  • Hispanic or Latino

    10.5%
  • Asian

    9.9%
  • Unknown

    2.0%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    38.3%
  • Portuguese

    8.5%
  • Chinese

    8.5%
  • French

    8.5%
  • Italian

    6.4%
  • German

    4.3%
  • Japanese

    4.3%
  • Mandarin

    4.3%
  • Russian

    4.3%
  • Irish

    2.1%
  • Norwegian

    2.1%
  • Hebrew

    2.1%
  • Amharic

    2.1%
  • Korean

    2.1%
  • Cantonese

    2.1%
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Customer Development Manager

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Customer Development Manager Education

Customer Development Manager

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Real Customer Development Manager Salaries

Job Title Company Location Start Date Salary
Custom Development Manager Intuit Inc. San Diego, CA Dec 29, 2009 $166,000
Head of Customer Development Sourcegraph, Inc. San Francisco, CA Dec 15, 2015 $145,642 -
$180,000
Customer Development Manager Campbell Soup Company Camden, NJ Oct 08, 2011 $122,000
Full Stack Developer, Custom Applications GCP Applied Technologies Inc. Cambridge, MA Aug 22, 2016 $115,000
SAP Custom Developer NRG Energy, Inc. Houston, TX May 11, 2015 $115,000
SAP Custom Developer NRG Energy, Inc. Houston, TX Jul 13, 2015 $112,133
SAP Custom Developer NRG Energy, Inc. Houston, TX Jun 10, 2015 $110,926
Manager, Customer Development-Asia Conagra Foods, Inc. Eagle, ID Oct 01, 2012 $110,000 -
$125,000
SAP Custom Developer NRG Energy, Inc. Houston, TX Jan 15, 2016 $107,200
SAP Custom Developer III NRG Energy, Inc. Houston, TX Jan 06, 2014 $103,000
SAP Custom Developer NRG Energy, Inc. Houston, TX Mar 17, 2014 $102,000
Developer, Customer Connectivity KCG Americas LLC Jersey City, NJ Jan 12, 2016 $92,000 -
$135,000
Microsoft Dynamics CRM Developer Iknowvate Technologies, Inc. Radnor, PA Aug 01, 2016 $75,000
Microsoft Dynamics CRM Developer Erp Analysts, Inc. Boise, ID Jun 10, 2016 $72,000
Customer Development & Pricing Coyote Logistics, LLC Chicago, IL Dec 13, 2016 $67,000
Microsoft Dynamics CRM Developer Fortune Minds Inc. Birmingham, AL Jan 10, 2016 $65,000
Microsoft Dynamics CRM Developer Iknowvate Technologies, Inc. MI Dec 17, 2014 $65,000
Microsoft Dynamics CRM Developer Iknowvate Technologies, Inc. Hopkinton, MA Dec 17, 2014 $65,000

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Top Skills for A Customer Development Manager

CustomerServiceWebPagesMicrosoftDynamicsCRMSQLServerCategoryJavascriptSsrsCustomAsp.NetPagesC#.NETBusinessRequirementsWorkflowsPepsiCustomDashboardCustomEntitiesIndividualBusinessUnitsHtmlProceduresWCFJqueryXML

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Top Customer Development Manager Skills

  1. Customer Service
  2. Web Pages
  3. Microsoft Dynamics CRM
You can check out examples of real life uses of top skills on resumes here:
  • Directed daily departmental operations and staff, ensuring highest levels of customer service and satisfaction.
  • Worked on Entity Lists, Web forms, Web Pages and Entity Forms.
  • Involved in integration of Microsoft Dynamics CRM with other enterprise level applications.
  • Created User defined Functions, Stored Procedures and Views using SQL Server 2012
  • Developed and implemented strategic and tactical category solutions increasing sales and market share.

Top Customer Development Manager Employers

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