How to hire a customer development manager

How to hire a customer development manager, step by step

Here's a step-by-step customer development manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer development manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer development manager
• Step 8: Go through the hiring process checklist

What does a customer development manager do?

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1. Identify your hiring needs

   First, determine the employments status of the customer development manager you need to hire. Certain customer development manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect customer development manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents customer development manager salaries for various positions.

   Type of Customer Development Manager	Description	Hourly rate
   Customer Development Manager	Training and development managers plan, direct, and coordinate programs to enhance the knowledge and skills of an organization’s employees. They also oversee a staff of training and development specialists.	$31-61
   Training Administrator	Training administrators coordinate employees and management training programs. The administrators administer competency or skill assessments, outplacement, career counseling, and other specialized training for employees... Show more	$15-28
   Director Of Training	Training directors are responsible for directing the planning, design, and implementation of training programs. They are responsible for assessing and identifying the company's training needs, maintaining a consistent culture regarding training, and managing and directing employee training... Show more	$22-62

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • POS
   • Java
   • JavaScript
   • HTML
   • Data Analysis
   • SQL Server
   • Microsoft Dynamics CRM
   • Customer Relationships
   • PET
   • Business Development
   • JQuery
   • Power Bi
   • Business Planning

   Check all skills

   Responsibilities:

   • Lead a cross-functional team to build HRIS project into the Rollins CRM system.
   • Standardize an SDLC process to better manage how projects are develop, test, and release.
   • Manage all promotions, account updates, and division sign-offs on POS, racks, shippers, etc.
   • Manage all design, front end / UI coding, marketing, and multimedia tasks, across all of the projects.
   • Manage and monitor customer promotional activity and trade spending to ensure strategic alignment and maximum ROI.
   • Develop web pages, using HTML, CSS, and JavaScript.

   More customer development manager duties

3. Make a budget

   Including a salary range in your customer development manager job description is a great way to entice the best and brightest candidates. A customer development manager salary can vary based on several factors:

   • Location. For example, customer development managers' average salary in missouri is 37% less than in connecticut.
   • Seniority. Entry-level customer development managers earn 48% less than senior-level customer development managers.
   • Certifications. A customer development manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer development manager's salary.

   Average customer development manager salary

   $91,979yearly

   $44.22 hourly rate

   ---

   Entry-level customer development manager salary

   $66,000 yearly salary

   Updated December 18, 2025

   Average customer development manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Oregon	$103,376	$50
   2	Massachusetts	$103,188	$50
   3	California	$100,836	$48
   4	Washington	$96,635	$46
   5	New York	$96,603	$46
   6	Delaware	$94,154	$45
   7	Virginia	$93,970	$45
   8	Maryland	$93,513	$45
   9	North Carolina	$93,507	$45
   10	Pennsylvania	$92,919	$45
   11	Arkansas	$89,957	$43
   12	Ohio	$86,553	$42
   13	Michigan	$83,694	$40
   14	Illinois	$83,630	$40
   15	Texas	$82,560	$40
   16	Minnesota	$82,000	$39
   17	Georgia	$78,260	$38
   18	Indiana	$77,669	$37
   19	Florida	$76,623	$37
   20	Utah	$76,237	$37

   Average customer development manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	GCP Applied Technologies	$112,547	$54.11
   2	Nike	$111,484	$53.60	5
   3	Mouser Electronics	$109,347	$52.57
   4	NRG Energy	$106,114	$51.02
   5	PepsiCo	$105,812	$50.87	1
   6	Vertafore	$103,042	$49.54	2
   7	Colgate-Palmolive	$102,324	$49.19	9
   8	Hormel Foods	$102,166	$49.12
   9	RCR Technology	$98,890	$47.54
   10	Harmonia Holdings Group	$98,453	$47.33	2
   11	Huntington National Bank	$98,435	$47.32	11
   12	U.S. Pharmacopeia	$97,384	$46.82	2
   13	Planet Technologies	$97,200	$46.73
   14	Tyson Foods	$95,868	$46.09	1
   15	Intone Networks	$95,802	$46.06
   16	MOURI Tech	$93,869	$45.13
   17	Erp Analysts	$93,462	$44.93
   18	Concept Software & Services Inc	$92,763	$44.60
   19	Johnson & Johnson	$92,265	$44.36	28
   20	Charter Global	$92,188	$44.32

4. Writing a customer development manager job description

   A job description for a customer development manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer development manager job description:

   Customer development manager job description example

   Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
   Duties & Responsibilities:
   
   * Providing excellent customer service and effectively resolving customer issues.
   * Being proficient in understanding and educating customers on consumer deposit products.
   * Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
   * Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
   * Adhering to all operational, security, risk and regulatory policies and procedures.
   * Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
   * Other duties as assigned.
   
   Basic Qualifications:
   
   * High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
   
   Preferred Qualifications:
   
   * 1 year or more in customer service in banking, financial services or goal driven retail sales.
   * Cash handling skills.
   * Comfort with technology such as mobile services and online banking services.
   
   Workplace Type:
   
   Office
   
   Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
   
   Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
   
   Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right customer development manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer development manager job on Zippia to find and recruit customer development manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer development managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer development manager

   Once you've decided on a perfect customer development manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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