Customer development manager job description

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:

* Providing excellent customer service and effectively resolving customer issues.
* Being proficient in understanding and educating customers on consumer deposit products.
* Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
* Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
* Adhering to all operational, security, risk and regulatory policies and procedures.
* Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
* Other duties as assigned.

Basic Qualifications:

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

* 1 year or more in customer service in banking, financial services or goal driven retail sales.
* Cash handling skills.
* Comfort with technology such as mobile services and online banking services.

Workplace Type:

Office

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

525 Jake Alexander Blvd W

Salisbury, NC 28147

Customer Development Manager

At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Customer Development Manager (CDM) to be responsible for developing and growing sales volume in their assigned territory, markets, and regions through effective relationships with Store Operations personnel. The right candidate will ensure that a high level of service and quality is maintained in developing relationships with the high-level decision makers; driving a positive impact on all assigned stores. As part of our winning team, you'll receive top-tier training, competitive base salary, and a comprehensive benefits package all with the opportunity for career growth.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

* Full-Time Benefits (Medical, Dental, Vision, Life)
* 401(k) with company match
* Training and Career Development
* Generous Paid Time-Off

Responsibilities:

* Working with and training Retail Supervisors to raise the level of effectiveness across the entire area and region.
* Act as an account manager for an assigned retail merchandising account.
* Growing sales of incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives, as well as maintaining in-stock conditions.
* Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions.
* Following sales call standards and orchestrating call coverage plans that meet the business needs of the client and retail customer.
* Complete accurate and timely paperwork, reports, recaps, itineraries, timesheets, expense reports, etc.

Qualifications:

* Bachelor's Degree preferred or equivalent experience
* 2-3 years previous experience managing key account in the retail or consumer packaged goods industry
* Demonstrated history of building effective cross-functional relationships with stakeholders throughout the business
* Excellent written communication and verbal communication skills
* Decision-making skills and ability to exercise sound judgment
* Strong computer skills including proficiency with Microsoft Office and web-browsers

What We Are Creating

EXP.O NOW is a visionary, industry-leading platform that is the place to go to do business with Expeditors. Our technology is a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions.

We are building something new. Introducing APIs into the EXP.O NOW platform will create an innovative integration channel for customers to do business with Expeditors.

If you want the excitement and pace of a startup environment but demand the security and backing of a large corporation, then this is an ideal opportunity!

Who We Need on Our Team

You are a multi-talented development professional who can create fault-resilient, highly available systems. You will help us create structure and improve efficiency.

You understand the importance of vision and forward thinking. Our API product is still forming. You will look to the horizon, make recommendations on technologies and build integrations that will scale.

You are creative. This role is not prescriptive, your creative vision will be an important part of your daily work life. Applying Lean start-up principles and the scientific method you will test your ideas and hypotheses by building proofs of concepts and prototypes. Your creative thinking, fast learning and iterative approach will bring solutions to complex API problems.

You are a leader and a collaborator. You are comfortable making recommendations, mentoring and coaching junior developers and peers alike. You will collaborate with Product Management and Architecture to spearhead our new API product.

You understand the importance of APIs. You are passionate about a seamless development experience and understand how empowering great documentation can be. APIs are a powerful technology and we are just scratching the surface.

You are effective communicating with different audiences. You are passionate about making the best possible developer experience, nerd out about automation and enjoy working with a wide variety of technologies and tools. You will be helping different teams optimize API integrations and they will be looking to your guidance.

Primary Responsibilities

Build a scalable, robust API system. The Customer Experience Portfolio has many teams and applications. All of these applications can be folded into our API platform. The goal is to build something that scales as we grow, is highly available and resilient to the outside world.

Leadership. Because this is a newly formed team and product, you will be collaborating with many teams in EXP.O NOW and the Customer Experience Portfolio. Recommendations in technology, development patterns and design will be critical for our success.

Bring simplicity to systems. EXP.O NOW is built on an API first architecture. There are still many opportunities to simplify processes currently in place. The Customer Experience Portfolio has a wider variety of architectures, and there will be opportunities to build new API connections with these applications.

This position will sit in the greater Seattle, WA area.